apl* iTunes.com/bill on bank statement

Hey!

On my card statement - ITUNES.COM/BILL 12.99 at 11th February, 11th March. I have no idea what it means and how I can cancel it. Please help.

[Re-Titled by Host]

Posted on Mar 27, 2015 11:12 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 1, 2017 11:32 AM

This is a user to user support forum. You're not addressing Apple here. Please read and act on the following:



Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions. If you are the organizer of a family share check for purchases by other members. In principle all sales are final, however you can potentially request a refund for an unintended purchase or a product that isn't as advertised.


See also If you see an unfamiliar iTunes Store or App Store charge on your bank, credit card, or debit statement - Apple Support and About payment card authorization holds in the iTunes Store - Apple Support.


If you cannot identify the payment then perhaps you are looking at a phishing email.


If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.



tt2

2,880 replies

Jan 16, 2020 11:35 AM in response to grisel81

You will need to contact Apple. As noted your fellow users cannot fix anything for you. If you cancelled a legitimate request for payment from Apple by clawing back the money through your credit card then Apple are likely to block the account for good reason. If your account has been compromised you need to speak with Apple, they may be able to waive some of the outstanding charges. You also need to make sure you're really speaking to Apple and not a fake site pretending to be Apple.


tt2

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

apl* iTunes.com/bill on bank statement

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.