Hey!
On my card statement - ITUNES.COM/BILL 12.99 at 11th February, 11th March. I have no idea what it means and how I can cancel it. Please help.
[Re-Titled by Host]
This is a user to user support forum. You're not addressing Apple here. Please read and act on the following:
Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions. If you are the organizer of a family share check for purchases by other members. In principle all sales are final, however you can potentially request a refund for an unintended purchase or a product that isn't as advertised.
See also If you see an unfamiliar iTunes Store or App Store charge on your bank, credit card, or debit statement - Apple Support and About payment card authorization holds in the iTunes Store - Apple Support.
If you cannot identify the payment then perhaps you are looking at a phishing email.
If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.
tt2
We guys here are your fellow users. We cannot fix anything for you. Contact iTunes - Official Apple Support and ask for assistance.
tt2
If it does't show on any iTunes account you've got linked to the card, and if it's not just a temporary store holding charge, you should be talking to the card issuer.
Look at the purchase histories of all iTunes accounts linked to the card.
In principle all completed sales are final. Use the https://reportaproblem.apple.com to request cancellation and refund.
tt2
JashawnT44 wrote:
I am currently having a problem with a purchase
Visit https://reportaproblem.apple.com/
tt2
I have had the same problem try this number. I was able to speak to a live person
****-2273
[Edited by Moderator]
Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions. If you are the organizer of a family share check for purchases by other members.
See also If you see an unfamiliar iTunes Store or App Store charge on your bank, credit card, or debit statement - Apple Support and About payment card authorization holds in the iTunes Store - Apple Support.
If you cannot identify the payment then perhaps you are looking at a phishing email.
If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.
tt2
As we are fellow users we obviously won't know why. Have you looked at your iTunes account's purchase history ? And, if applicable, family share members accounts ? If it doesn't show anywhere could it be a temporary store holding charge ? If not have you contacted your card issuer ?
Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions. If you are the organizer of a family share check for purchases by other members.
See also If you see an unfamiliar iTunes Store or App Store charge on your bank, credit card, or debit statement - Apple Support and About payment card authorization holds in the iTunes Store - Apple Support.
If you cannot identify the payment then perhaps you are looking at a phishing email.
If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.
tt2
Did you read the post I referred you to? This is a user to user support forum. Nobody here can answer your question directly, we do not have access to your account, but you should be able to check up on your own purchase history, or if necessary contact iTunes support for more information.
tt2
We don't know either. This is a user to user support forum. Nobody here has access to your account.
Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions. If you are the organizer of a family share check for purchases by other members. In principle all sales are final, however you can potentially request a refund for an unintended purchase or a product that isn't as advertised.
See also If you see an unfamiliar iTunes Store or App Store charge on your bank, credit card, or debit statement - Apple Support and About payment card authorization holds in the iTunes Store - Apple Support.
If you cannot identify the payment then perhaps you are looking at a phishing email.
If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.
tt2
Do you have a question for your fellow users about it ? If you think that you've been charged for something that you shouldn't have been charged for change the account's password and contact iTunes Support,
If you read previous replies you will know that we are just fellow users and therefore that nobody on here can cancel anything that you've bought, you will also find contact details for iTunes Support.
apl* iTunes.com/bill on bank statement
