apl* iTunes.com/bill on bank statement

Hey!

On my card statement - ITUNES.COM/BILL 12.99 at 11th February, 11th March. I have no idea what it means and how I can cancel it. Please help.

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Posted on Mar 27, 2015 11:12 AM

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Question marked as Top-ranking reply

Posted on Dec 1, 2017 11:32 AM

This is a user to user support forum. You're not addressing Apple here. Please read and act on the following:



Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions. If you are the organizer of a family share check for purchases by other members. In principle all sales are final, however you can potentially request a refund for an unintended purchase or a product that isn't as advertised.


See also If you see an unfamiliar iTunes Store or App Store charge on your bank, credit card, or debit statement - Apple Support and About payment card authorization holds in the iTunes Store - Apple Support.


If you cannot identify the payment then perhaps you are looking at a phishing email.


If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.



tt2

2,880 replies

Jan 23, 2019 5:57 AM in response to 65-1960

Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions. If you are the organizer of a family share check for purchases by other members.


See also If you see an unfamiliar iTunes Store or App Store charge on your bank, credit card, or debit statement - Apple Support and About payment card authorization holds in the iTunes Store - Apple Support.


If you cannot identify the payment then perhaps you are looking at a phishing email.


If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.


See also Use Restrictions to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support.


  • If there is no evidence of a charge on either your iTunes or bank/credit card accounts this is likely to be a phishing exercise which you should ignore.
  • If there is a charge shown under your iTunes store account and it relates to misuse of your Apple ID then you need to start a conversation with iTunes Store support to get it cancelled and refunded, change your password, and enable two-factor authentication if at all possible.
  • If it isn't connected to your own Apple ID but funds have gone from your bank or credit card account that purport to be from iTunes then the account has been compromised and you need to deal directly with your financial institution.


tt2

Mar 8, 2019 10:28 AM in response to Mopete55

As mentioned in the above posts with links provided . There are several reasons a bill may appear to be unknown


“If you don’t recognize the amount on your statement, multiple purchases might be grouped into a single transaction. You might not receive a separate email receipt for each purchase. Sometimes the charges appear on your statement a few days after the purchases were made. 

In addition to music, movies, TV shows, stickers, and apps purchases (from the iTunes Store and App Store) that are billed at the time of purchase, your statement might also include in-app purchasespre-ordered music or movies, and automatically renewing subscriptions.”


Billing explained: 

If you see 'itunes.com/bill' or an unfamiliar charge on your statement

https://support.apple.com/en-us/HT201382


Is it possible you have some apps that were set up to automatic renewals when the free trial ended? Or you failed to cancel a subscription? A common misconception is thinking that not using an app or deleting it, prevents further billing.

To manage subscriptions and turn off Automatic Renewal, follow the instructions here:

View, change, or cancel your subscriptions - Apple Support


and check your purchase history


Mar 8, 2019 10:16 PM in response to trwms410

Just to clarify Apple is not answering any of you here. This is a user forum. We do not know .


There are several reasons a bill may appear to be unknown 


Billing explained: 


“If you don’t recognize the amount on your statement, multiple purchases might be grouped into a single transaction. You might not receive a separate email receipt for each purchase. Sometimes the charges appear on your statement a few days after the purchases were made. 


In addition to music, movies, TV shows, stickers, and apps purchases (from the iTunes Store and App Store) that are billed at the time of purchase, your statement might also include in-app purchasespre-ordered music or movies, and automatically renewing subscriptions.” 


If you see 'itunes.com/bill' or an unfamiliar charge on your statement

https://support.apple.com/en-us/HT201382



Is it possible you have some apps that were set up to automatic renewals when the free trial ended? Or you failed to cancel a subscription? A common misconception is thinking that not using an app or deleting it, prevents further billing. 


To manage subscriptions and turn off Automatic Renewal, follow the instructions here:

View, change, or cancel your subscriptions - Apple Support


and check your purchase history

Mar 22, 2019 2:08 PM in response to slate1good-dog

check your purchase history


  • If you see 'itunes.com/bill' or an unfamiliar charge on your statement

https://support.apple.com/en-us/HT201382


  • Is it possible you have some apps that were set up to automatic renewals when the free trial ended? Or you failed to cancel a subscription?


To manage subscriptions and turn off Automatic Renewal, follow the instructions here:

View, change, or cancel your subscriptions - Apple Support

Mar 25, 2019 3:21 PM in response to Melliemaa

This is a user forum, not Apple reading this.

We don’t know!

We can only provide support documents and tips in figuring it out for yourself.


.......


There are several reasons a bill may appear to be unknown 

“If you don’t recognize the amount on your statement, multiple purchases might be grouped into a single transaction. You might not receive a separate email receipt for each purchase. Sometimes the charges appear on your statement a few days after the purchases were made. 


In addition to music, movies, TV shows, stickers, and apps purchases (from the iTunes Store and App Store) that are billed at the time of purchase, your statement might also include in-app purchasespre-ordered music or movies, and automatically renewing subscriptions.” 


Billing explained: 

If you see 'itunes.com/bill' or an unfamiliar charge on your statement

https://support.apple.com/en-us/HT201382


Is it possible you have some apps that were set up to automatic renewals when the free trial ended? Or you failed to cancel a subscription? A common misconception is thinking that not using an app or deleting it, prevents further billing. 


To manage subscriptions and turn off Automatic Renewal, follow the instructions here:

View, change, or cancel your subscriptions - Apple Support


and check your purchase history and keep an eye on the incoming email receipts



might be an app subscription


To manage subscriptions and turn off Automatic Renewals, follow the instructions here:

View, change, or cancel your subscriptions - Apple Support






Apr 25, 2019 11:52 AM in response to Laddybuggy

Some charges may be grouped together as one . Nothing is hidden , receipts are emailed to your Apple ID account. Look in that to see what they are for. It might be apps charging you. In the email, each item has a report link.


To manage subscriptions and turn off Automatic Renewal, follow the instructions here:

View, change, or cancel your subscriptions - Apple Support


and check your purchase history



Apr 27, 2019 4:30 PM in response to FDiane

You’re not addressing Apple here, so we don’t know what it’s for.

We can’t login into your Apple ID email account and look for. these monthly receipts from Apple you’ve been receiving. You can.


if it’s a monthly bill it sounds like it’s an app subscription. You need to cancel it to prevent further charges

View, change, or cancel your subscriptions - Apple Support

you can do this on your phone in settings or on a computer using the instructions in the above link.

Go to Settings > [your name] > iTunes & App Store.

Tap your Apple ID at the top of the screen, then tap View Apple ID. You might need to sign in with your Apple ID.

Scroll to Subscriptions, then tap it.

Tap the subscription that you want to manage. ...

Use the options to manage your subscription.




Apr 29, 2019 10:00 AM in response to Rickylynn23

Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions. If you are the organizer of a family share check for purchases by other members.


See also If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support and About payment card authorization holds from the App Store or iTunes Store - Apple Support.


If you cannot identify the payment then perhaps you are looking at a phishing email. See Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support.


If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.


See also Use Screen Time to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support.

  • If there is no evidence of a charge on either your iTunes or bank/credit card accounts this is likely to be a phishing exercise which you should ignore.
  • If there is a charge shown under your iTunes store account and it relates to misuse of your Apple ID then you need to start a conversation with iTunes Store support to get it cancelled and refunded, change your password, and enable two-factor authentication if at all possible.
  • If it isn't connected to your own Apple ID but funds have gone from your bank or credit card account that purport to be from iTunes then the account has been compromised and you need to deal directly with your financial institution.


tt2

Apr 29, 2019 10:32 PM in response to TRS714

That amount might be a few items grouped into one bill

look in your Apple account emails for the receipt . This would tell you what it’s for.


you might have some apps charging you.

  • To manage subscriptions and turn off Automatic Renewals, follow the instructions here:

View, change, or cancel your subscriptions - Apple Support


  • If you see 'itunes.com/bill' or an unfamiliar charge on your statement

https://support.apple.com/en-us/HT201382


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

apl* iTunes.com/bill on bank statement

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