MacBook 2 gig Ram running slow after migration from Snow Leopard to Yosemite

Question

Level 1

4 points

MacBook 2 gig Ram running slow after migration from Snow Leopard to Yosemite

I had two online techs help with this issue, and the computer is worse....extremely slow to boot, with Mail, Safari, System Preferences taking minutes to load, and then disappear and come back. It worked better before the techs did Recovery Mode, reset SMC, and had me move cache items to trash. I have not deleted trash, so there may be something in it that shouldn't be there. My computer can take 4 gig Ram....do I need to upgrade, but will that take care of all these problems?

Thanks, Miquolyn

MacBook (13-inch Mid 2010), Mac OS X (10.6.8)

Posted on Mar 30, 2015 9:56 PM

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Answer 1

spudnuty

Level 5

7,116 points

Mar 30, 2015 10:41 PM in response to miquolyn

So you moved from the fastest recent OS to the most resource intensive OS, with minimum RAM.

Take your serial number and run it here:

http://www.chipmunk.nl/klantenservice/applemodel.html

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Answer 2

egg151

Level 1

0 points

Mar 30, 2015 10:42 PM in response to miquolyn

There are people who know way better than I do. But from what I've read, you should upgrade, and it should help. I think I read that Yosemite claims 2GB RAM minimum, but actually needs more.

Even though the original specs list the maximum RAM for the 2010 MacBook as 4GB, OWC tested and found that it can actually take 16GB. I just picked up a 2010 model myself, and plan to upgrade to the full 16GB. I don't have links, but pretty sure I read that even with 8GB, some people felt like Yosemite was sluggish.

Here's more info about the 16GB RAM, and how to upgrade—http://www.everymac.com/systems/apple/macbook/macbook-white-unibody-faq/macbook- white-unibody-how-to-upgrade-ram-memory-…

If you buy the RAM from OWC, it costs around $160. The same basic RAM from amazon, but a different company and without OWC's warranty is around $125.

Other people might post back and suggest 8GB instead of 16GB. Again, I'm not a pro. Best of luck.

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Answer 3

OGELTHORPE

Level 9

57,305 points

Mar 31, 2015 6:53 AM in response to miquolyn

Egg151 has it absolutely correct, you can install up to 16 GB RAM in your MBP. I would order it from OWC, They will guarantee that it will work, RAM from others may be questionable.

I do not know with certainty what the 'online techs' did, but it raises a red flag. Who were these? Were they from Apple Support where you called or was is a result of an advertisement or warning on the Internet?

Download and post an EtreCheck report:

http://www.etresoft.com/etrecheck

Ciao.

Reply

Answer 4

miquolyn Author

Level 1

4 points

Mar 31, 2015 8:23 AM in response to OGELTHORPE

The support I received was from Apple techs on the phone and chat at Apple Support. Here is the EtreCheck...looks like I need memory. Does Apple sell the memory upgrade...couldn't find any at their store? Thanks for your reply. Miquolyn

EtreCheck version: 2.1.8 (121)

Report generated March 31, 2015 at 9:07:43 AM MDT

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook (13-inch, Mid 2010) (Technical Specifications)

MacBook - model: MacBook7,1

1 2.4 GHz Intel Core 2 Duo CPU: 2-core

2 GB RAM Upgradeable

BANK 0/DIMM0

1 GB DDR3 1067 MHz ok

BANK 1/DIMM0

1 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery Health: Normal - Cycle count 94

Video Information: ℹ️

NVIDIA GeForce 320M - VRAM: 256 MB

Color LCD 1280 x 800

System Software: ℹ️

OS X 10.10.2 (14C1514) - Time since boot: 0:16:10

Disk Information: ℹ️

Hitachi HTS545025B9SA02 disk0 : (250.06 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 194.91 GB (85.02 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Windows (disk0s4) /Volumes/Windows : 54.29 GB (18.22 GB free)

HL-DT-ST DVDRW GS23N

USB Information: ℹ️

Apple Inc. Built-in iSight

HP Officejet J4500 series

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.devguru.driver.PTUMWDrv (10.5.24) [Click for support]

[not loaded] com.novatelwireless.driver.3G (3.0.7) [Click for support]

[not loaded] com.novatelwireless.driver.DisableAutoInstall (2.0.6) [Click for support]

[not loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.40) [Click for support]

[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.40) [Click for support]

[not loaded] com.sierrawireless.driver.SierraDevSupport (2.0.2) [Click for support]

[not loaded] com.sierrawireless.driver.SierraFSCSupport (2.0.2) [Click for support]

[not loaded] com.sierrawireless.driver.SierraFSRSupport (2.0.2) [Click for support]

[not loaded] com.sierrawireless.driver.SierraHSRSupport (2.0.2) [Click for support]

[not loaded] com.smithmicro.driver.SMSIWirelessModem (3.2.7) [Click for support]

/System/Library/Extensions/NovatelWireless3G.kext/Contents/PlugIns

[not loaded] com.novatelwireless.driver.3GData (3.0.7) [Click for support]

/System/Library/Extensions/PTUMWDrv.kext/Contents/PlugIns

[not loaded] com.devguru.driver.PTUMWCDFree (10.5.24) [Click for support]

[not loaded] com.devguru.driver.PTUMWCSP (10.5.24) [Click for support]

[not loaded] com.devguru.driver.PTUMWDIAG (10.5.24) [Click for support]

[not loaded] com.devguru.driver.PTUMWMdmControl (10.5.24) [Click for support]

[not loaded] com.devguru.driver.PTUMWMdmData (10.5.24) [Click for support]

[not loaded] com.devguru.driver.PTUMWUSBMergeNub (10.5.24) [Click for support]

/System/Library/Extensions/SMSIWirelessModem.kext/Contents/PlugIns

[not loaded] com.smithmicro.driver.SMSIWirelessCDC (3.2.7) [Click for support]

[not loaded] com.smithmicro.driver.SMSIWirelessSerial (3.2.7) [Click for support]

Problem System Launch Agents: ℹ️

[killed] com.apple.accountsd.plist

[killed] com.apple.bird.plist

[killed] com.apple.CallHistoryPluginHelper.plist

[killed] com.apple.CallHistorySyncHelper.plist

[killed] com.apple.cloudd.plist

[killed] com.apple.coreservices.appleid.authentication.plist

[killed] com.apple.icloud.fmfd.plist

[killed] com.apple.Maps.pushdaemon.plist

[killed] com.apple.nsurlsessiond.plist

[killed] com.apple.pluginkit.pkd.plist

[killed] com.apple.recentsd.plist

[killed] com.apple.SafariNotificationAgent.plist

[killed] com.apple.secd.plist

[killed] com.apple.security.cloudkeychainproxy.plist

[killed] com.apple.syncdefaultsd.plist

[killed] com.apple.telephonyutilities.callservicesd.plist

16 processes killed due to memory pressure

Problem System Launch Daemons: ℹ️

[killed] com.apple.awdd.plist

[killed] com.apple.ctkd.plist

[killed] com.apple.icloud.findmydeviced.plist

[killed] com.apple.ifdreader.plist

[killed] com.apple.nehelper.plist

[killed] com.apple.nsurlsessiond.plist

[killed] com.apple.softwareupdated.plist

[killed] com.apple.sysmond.plist

[killed] com.apple.tccd.system.plist

[killed] com.apple.wdhelper.plist

[killed] org.cups.cupsd.plist

11 processes killed due to memory pressure

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

User Launch Agents: ℹ️

[failed] com.adobe.ARM.[...].plist [Click for support] [Click for details]

[loaded] com.google.keystone.agent.plist [Click for support]

User Login Items: ℹ️

None

Internet Plug-ins: ℹ️

FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]

AdobePDFViewer: Version: 10.1.13 [Click for support]

Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Google Earth Web Plug-in: Version: 7.1 [Click for support]

iPhotoPhotocast: Version: 7.0 - SDK 10.7

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 194.91 GB Disk used: 109.89 GB

Destinations:

MacBook Backup [Local]

Total size: 0 B

Total number of backups: 0

Oldest backup: -

Last backup: -

Size of backup disk: Too small

Backup size 0 B < (Disk used 109.89 GB X 3)

Top Processes by CPU: ℹ️

9% WindowServer

2% lsregister

0% coreservicesd

0% mds_stores

0% AppleSpell

Top Processes by Memory: ℹ️

52 MB Mail

49 MB System Events

48 MB lsregister

41 MB Safari

39 MB CoreServicesUIAgent

Virtual Memory Information: ℹ️

73 MB Free RAM

414 MB Active RAM

336 MB Inactive RAM

353 MB Wired RAM

1.98 GB Page-ins

6 MB Page-outs

Diagnostics Information: ℹ️

Mar 31, 2015, 08:48:56 AM Self test - passed

Reply

Answer 5

OGELTHORPE

Level 9

57,305 points

Mar 31, 2015 6:57 PM in response to miquolyn

Yosemite to run efficiently should realistically have 8 GB RAM. 16 GB would be nice but not essential. The best sources of Mac compatible RAM are QWC and Crucial.

I also notice that you have several communications vendors software installed; Novatel, Sierra and RIM. Delete what you are not using, especially RIM. If you no longer have a Blackberry, you do not need the RIM software which has caused problems for other users.

Ciao.

Reply

Answer 6

kaz-k

Level 8

49,104 points

Mar 31, 2015 7:07 PM in response to miquolyn

You need to upgrade RAM if you use Yosemite seriously.

My late 2008 MacBook has 8GB of RAM and running smoothly.

Reply

Answer 7

spudnuty

Level 5

7,116 points

Mar 31, 2015 12:18 PM in response to miquolyn

Once you finish with the stellar help available around here..

RAM can be purchased here:

http://eshop.macsales.com/shop/memory/Apple_MacBook_MacBook_Pro/Upgrade

I have an early 2010 MBP 13" that I bumped up to 8 GB.

I also added a 120 GB SSD from them:

http://eshop.macsales.com/shop/SSD/OWC/Mercury_6G/

Here's how it's running now and has been for the last 5 months:

Startup

http://tinyurl.com/ooe6sac

Photoshop CS 6 open job:

http://tinyurl.com/nsussol

It's running Mavericks, 10.9.5. I'm avoiding Yosemite due to problems I see reported around here.

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Answer 8

miquolyn Author

Level 1

4 points

Mar 31, 2015 7:17 PM in response to OGELTHORPE

Thanks Oglethorpe, this is stopping, hanging, so hope I can make sense here. I have never had a Blackberry or any other smart phone...just a flip phone. Wonder if the files you mentioned could be connected to my video or digital cameras?? Where do I find OWC memory? Is it better than Apples, or do they supply memory upgrades? I'll be near a Genius Bar at Apple Store next week, so should I let them add the 16 gigs of memory chips. I've done it before on PC's successfully, but want to be sure I have a warranty this time. My date/time, and Mailbox take 2 - 4 minutes to load, and then I have to click the "fix" to connect the mail server.....could this be problems with my IP. or is this another issue with Yosemite? Thanks again for your assistance. Miquolyn

Reply

Answer 9

OGELTHORPE

Level 9

57,305 points

Apr 1, 2015 2:48 AM in response to miquolyn

Here is the link to OWC RAM:

http://eshop.macsales.com/shop/memory/Apple_MacBook_MacBook_Pro/Upgrade/DDR3

This the Crucial web site:

http://www.crucial.com/usa/en/compatible-upgrade-for/Apple/macbook-pro-%2813-inc h%2C-mid-2010%29

Installing RAM yourself is easy. There should be instructions in the manual you got with the MBP. There are video instructions on the OWC web site and pictorial ones at iFixit.com. You do need a #00 Phillips and a #6 Torx drivers.

What counts is that the RAM be compatible with a Mac. RAM from Apple, OWC and Crucial are all compatible. There are some brands that are not so. Compare the OWC and Crucial prices with what Apple will charge and then decide.

I do not question that you may never have had a Blackberry, but those files are there and should be deleted as well as possibly some others.

Ciao.

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