How to complain to Apple about some bad information I was given by one of their agents
I was recently scammed (although I didn't know it at the time). I was aware that rarely do Apple users get scammed and when a window started flashing on my iMac screen telling me the computer had been compromised and giving a tel# for support, since the computer was frozen, I called the number, listened to their spiel, became cautious and hung up. I called a local Apple store and asked the agent if the 800 number I gave to her was a valid Apple number (after explaining the freeze) and she said yes, it was. I decided since it was an Apple number, I would go with the purge of the 'Zeus Trojan Virus' they claimed I had acquired about a week ago (I'm sure it was placed by them). It cost $299.99 for the purge and an additional firewall. Still suspicious, I managed to get Apple's number off the computer (which I couldn't when it was frozen) and talked with another Apple agent. She said I had been scammed. I wish Apple had given their local agent an education in how to handle calls like mine and thereby educate the Apple public. Evidently the first agent had never heard of a possible scam or she didn't understand my question. Who (and how) would I contact Apple to let them know their products are being scammed?
iMac, Mac OS X (10.6.8)