CS2 Quits CONSTANTLY!

Hello.

we really like our Quad, 6gb of RAM, ut used to be ridiculously fast with CS2 and multiple files for a while and now it isn't. i am a photographer and i work with multiple files simultaneously. sometimes .jpg files, sometimes RAW. i apply a simple filter and it takes 30 seconds to a minute to apply it to a reasonably small .jpg file (3-5MB).

i found this post and cleared all my cache in addition to the things suggested here: http://discussions.apple.com/thread.jspa?threadID=686939&tstart=15

operating temp for CPU's hovers around 50-58C, repaired disks with CD disk utility and disk utility from within the OS. i reset the PRAM. reseated the RAM. Still, i can not open more than 50 files in CS2 at a time, and filters take more time than my PC with CS2 loaded on it which presents an issue when working with .jpg files. fans are all working properly, reset mobo by unplugging. tried memtest, all = ok.

do i reinstall the OS at this point or what? i'm from the PC world, and am used to reformatting every month or so. if i have to do it every 3-4 months with my Mac, i'll learn to live with it.

i have 2 500GB hard drives which are not nearly full. slave = 60% and main = 20% full.

please help. i bought the Mac to stop troubleshooting and focus on our new company. so far, it has been great. the past month has been bumpy, but i hope someone out there in TV land can help us out.

kindest regards for your help in advance

G5 Quad, 6GB ECC RAM, Mac OS X (10.4.8)

Posted on Oct 14, 2006 10:09 PM

20 replies

Oct 23, 2006 3:27 PM in response to Allan Eckert

I was running SETI and Predictor@Home since last December, too. No one told me to run my computer at 50%, but I was told by the Help Desk at Apple that the machines were not designed to run at 100% capacity for 24/7. I choose to limit mine to 50% (for 24/7 with BOINC), but do go higher when I'm using iTunes or iMovie or whatever...I just don't run it 24/7 like that. Thankfully, I don't use mine for a business where I need to run them that way. Maybe the Apple rep mis-represented the facts to me. In my opinion, I imagine your ability to run yours maxed out 24/7 is the exception and not the rule. For me, it isn't worth all the hassle to get my Quad fixed again if it fails like it did the first time.

Oct 23, 2006 5:16 PM in response to Marryin' Man

Hi Marrin' Man;

I don't know of any reason why the Quad should not be able to do that. So far my system hasn't not shown any signs of overeating or anything. Why buy something so you can only use half of it. That doesn't make much sense to me.

Allan

the1sen Author

Level 2

151 points

Oct 23, 2006 10:09 PM in response to Allan Eckert

well, i spoke to Apple today. < GREAT BIG SIGH>

no parts. they were supposed to be delivered today... none received. my windows machine is starting to look good to me again... SOMEBODY SAVE ME!!!

Allan, i agree that if a company builds something they better build it with the intent of the most saddistic user in mind. that is to say, someone who will use it to the max for long periods of time with little regard for troubleshooting the machine. while i may not be that kind of user, i certainly have been known to spend 30-40 hours in front of my machine editing non stop after a large event or an important shoot. the Quad cut our editing time into pieces, BUT, then i started shooting more photos... even still the Quad shattered my Windows machine times for editing. i could edit 1500+ photos, have them rendered from RAW to .jpg files and ready to post to the web in less than 4 hours. i couldn't come close to that with my PC.

I MISS MY QUAD... WAAAAAAA WAAAAAAAAAAAAA

and, the work for me is piling up... i have lots of photos to edit, and i am not going to do it on my PC... i just can't stomach the idea of wasting all that extra time...

the guy at the apple store told me i could buy a MacPro and then return it within the 14 days... but i would have to pay a restocking fee. 😟 is there any way i can get parts for the Apple store faster?

i wonder if there is anything else i can do at this point to expedite this... it stinks having to tell my clients that my system is "updating" and they may have to wait more time for their images...

Oct 24, 2006 6:28 AM in response to the1sen

Hi the1sen;

You might try escalating your problem through Apple's customer service. I have heard of good things happening when one calls them and politely explains their situation to them. Good luck.

Allan

the1sen Author

Level 2

151 points

Oct 24, 2006 8:30 PM in response to Allan Eckert

actually, i called around to all the Apple stores in my area and found one with a g5 processor, then i called the store where mine is, told them where they could get the parts, and then asked if they could please get that one or give me back my Quad so i could bring it to them to fix it. since they told me they already did that and didn't, i was a bit peeved... especially since i have been nice to them and politely explained the nature of our machine.

oh well. if something blows next time, i know what to do before running to the closest store.

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CS2 Quits CONSTANTLY!