Apple Event: May 7th at 7 am PT
I've been looking for diagnostic tools for my iMac, and I discovered this one this morning. Where is it? How do I retrieve it?
OS X Yosemite (10.10.2)
What are you trying to diagnose? Unless you are having problems, "diagnosing" would be, IMHO, a waste of time.
Barry
Launch the Terminal app and run it. It's a build-in Unix command.
27" i7 iMac (Mid 2011) refurb, OS X Yo (10.10.2), Mavs, ML & SL, G4 450 MP w/10.5 & 9.2.2
My immediate concern is the slowness of my computer; however, I also want a diagnostic tool for use in the future to find whatever problems might come my way, most of them, anyway. Maybe diagnostic programs haven't yet reached that level of sophistication, but In keep hoping.
baltwo wrote:
Launch the Terminal app and run it. It's a build-in Unix command.
27" i7 iMac (Mid 2011) refurb, OS X Yo (10.10.2), Mavs, ML & SL, G4 450 MP w/10.5 & 9.2.2
Thanks, but that seems much too advanced for me. I suppose when I get to the Terminal site, I am supposed to type in "sydiagnose and the rest of the code, but i'm not sure, and I fear the consequences of typing the wrong thing. I've found that being adventurous is not wise with computers.
This site explains the procedure... and yes, terminal will allow you to completely destroy your system with a single command.
http://osxdaily.com/2014/07/29/sysdiagnose-mac-os-x-command/
The output of said command would be over the head of most users... it's like getting a book written in a language you don't understand... for good reason.
What you are probably looking for is this:
OS X Yosemite: Use Apple Diagnostics or Apple Hardware Test
It's not going to tell you that some add-on you installed to make Yosemite look like Windows 10 is hosing up your system, but it will probably tell you if your hard drive is on the fritz and the like.
Thanks, but I've already been there. These words :
"(If your Mac is from 2012 or earlier and has OS X v10.8.4 or earlier, use the system software disc or USB flash drive that came with your Mac." were taken from there. That's what I asked about. Anyway, you've convinced me not to venture into Terminal land. It's not for the liked of me.
Well this is a harmless and simple diagnostic tool that looks at what it being loaded into memory on your system. In a lot of cases it will find ad-ware that has been installed (also known as malware), identify software that shouldn't be installed (such as anti-virus software, performance software, and security software), identify if you are running with insufficient RAM for the OS you are running or insufficient disk space for say Time Machine usage. It points out some of the usual user implemented culprits that cause slowdowns.
Run the tool and post your results here. If we see something that is likely to cause problems (such as CleanMyMac and the like), we'll point it out to you. The tool itself will identify any ad-ware it finds. In a nutshell, it doesn't fix anything at all, it just does a quick inventory of what your system is loading into memory.
I'll do that. I did it a few months ago, but maybe something has changed. Maybe it will shed light upon my current problem, which is, connecting with the Internet. Here are the main points.
1. This morning I called Apple Support about the problem. They found that the Home address for Safari had become corrupted. When it was corrected, the problem was fixed, and I could then connect to the Internet with Safari.
2. It is now a problem again, although Safari's Home address is now correct.
3.This problem occurs from time-to-time, not always.
3.This problem occurs much, much more frequently with Safari than with other browsers.
4. When this problem occurs, the only way I can fix it is to turn the computer off and on, or to keep trying to make the connection.
5.When this problem occurs, I can't even get to Safari's Home page, but with Opera and Google Chrome, I get to their Home page but no further.
I've spent at least thirty minutes trying to get the EtreCheck report here, but I keep ending up with the following message on my screen:
There was an issue uploading your image. Please ensure the image file name only includes accepted characters (letters a-z, numbers 0-9, spaces, dashes or underscores), the image is an accepted file type (.jpg, .gif or .png,) and the image is smaller than 2 MB.
Tell me how to send you the report, and I'll do it.
Niku wrote:
Tell me how to send you the report, and I'll do it.
Don't send an image. Run the app, copy & paste the contents into a reply window, and hit the reply button.
Here it is--I hope. You know, of course, that after after the report is finished, one of the two options given is to send it to Apple Support. That's different than the last time I sent an EtreCheck report. I guess the change was made in the cause of efficiency, but it doesn't seem to work out that way. Anyway, here it is, maybe.
EtreCheck version: 2.1.8 (121)
Report generated April 3, 2015 at 2:54:46 PM PDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ ️
iMac (27-inch, Late 2009) (Technical Specifications)
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
8 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
BANK 0/DIMM1
2 GB DDR3 1067 MHz ok
BANK 1/DIMM1
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ ️
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 1920 x 1080
System Software: ℹ ️
OS X 10.10.2 (14C1514) - Time since boot: 1:7:7
Disk Information: ℹ ️
WDC WD1001FALS-40U9B0 disk0 : (1 TB)
EFI (disk0s1) <not mounted> : 210 MB
[redacted] HD (disk0s2) / : 499.59 GB (308.84 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Snow Leopard (disk0s4) /Volumes/Snow Leopard : 498.97 GB (426.82 GB free)
HL-DT-STDVDRW GA11NR
USB Information: ℹ ️
Apple Internal Memory Card Reader
Seagate Expansion 1 TB
EFI (disk1s1) <not mounted> : 210 MB
Seagate External Drive (disk1s2) /Volumes/Seagate External Drive : 999.86 GB (363.61 GB
free)
Apple Inc. Built-in iSight
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
PixArt USB Optical Mouse
Apple Computer, Inc. IR Receiver
Gatekeeper: ℹ ️
Mac App Store and identified developers
Kernel Extensions: ℹ ️
/Library/Extensions
[not loaded] com.Logitech.Control Center.HID Driver (3.9.1 - SDK 10.8) [Click for support]
[not loaded] com.Logitech.Unifying.HID Driver (1.3.1 - SDK 10.8) [Click for support]
[loaded] com.Perfect.Driver.SystemAudioRecorder (1.0.0 - SDK 10.9) [Click for support]
[loaded] com.globaldelight.driver.BoomDevice (1.3 - SDK 10.9) [Click for support]
[loaded] net.telestream.driver.TelestreamAudio (1.1.1 - SDK 10.8) [Click for support]
/System/Library/Extensions
[not loaded] com.AmbrosiaSW.AudioSupport (4.1.2 - SDK 10.6) [Click for support]
[loaded] com.Cycling74.driver.SAVD (1.0.0d1 - SDK 10.6) [Click for support]
[loaded] com.Ondesoft.driver.OndeAudioRecorderDevice (1.0.0 - OS X 10.7) [Click for support]
[not loaded] com.flipvideo.IOUSBCameraMassStorage (1.0.1) [Click for support]
[not loaded] com.kensington.mouseworks.iokit.KensingtonMouseDriver (3.0) [Click for support]
[not loaded] com.kensington.trackballworks.driver (1.1.0) [Click for support]
[not loaded] com.microsoft.driver.MicrosoftKeyboard (6.2.2) [Click for support]
[not loaded] com.microsoft.driver.MicrosoftMouse (6.2.2) [Click for support]
[not loaded] com.sony.driver.prs2 (1.0.3d1) [Click for support]
/System/Library/Extensions/KensingtonMouseDriver.kext/Contents/PlugIns
[not loaded] com.kensington.mouseworks.driver.ADBID32Mouse (3.0) [Click for support]
[not loaded] com.kensington.mouseworks.driver.ADBID32MouseX1 (3.0) [Click for support]
[not loaded] com.kensington.mouseworks.driver.ADBID4Mouse (3.0) [Click for support]
[not loaded] com.kensington.mouseworks.driver.ADBID4MouseX1 (3.0) [Click for support]
[not loaded] com.kensington.mouseworks.driver.KMWBluetoothHIDMouse (3.0) [Click for
support]
[not loaded] com.kensington.mouseworks.driver.KMWBluetoothOldHIDMouse (3.0) [Click for
support]
[not loaded] com.kensington.mouseworks.driver.KMWUSBHIDMouse (3.0) [Click for support]
[not loaded] com.kensington.mouseworks.driver.USBMouseX1 (3.0) [Click for support]
[not loaded] com.kensington.mouseworks.driver.VirtualMouse (3.0) [Click for support]
[not loaded] com.kensington.mouseworks.driver.VirtualMouseX1 (3.0) [Click for support]
[not loaded] com.kensington.mouseworks.iokit.KensingtonMouseDriverX1 (3.0) [Click for
support]
/System/Library/Extensions/MicrosoftKeyboard.kext/Contents/PlugIns
[not loaded] com.microsoft.driver.MicrosoftKeyboardBluetooth (6.2.2) [Click for support]
[not loaded] com.microsoft.driver.MicrosoftKeyboardUSB (6.2.2) [Click for support]
/System/Library/Extensions/MicrosoftMouse.kext/Contents/PlugIns
[not loaded] com.microsoft.driver.MicrosoftMouseBluetooth (6.2.2) [Click for support]
[not loaded] com.microsoft.driver.MicrosoftMouseUSB (6.2.2) [Click for support]
Launch Agents: ℹ ️
[loaded] com.divx.dms.agent.plist [Click for support]
[loaded] com.divx.update.agent.plist [Click for support]
[running] com.flipvideo.FlipShare.AutoRun.plist [Click for support]
[running] com.Logitech.Control Center.Daemon.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[not loaded] com.sony.ReaderDesktop.RunReaderDesktop.plist [Click for support]
Launch Daemons: ℹ ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist [Click for support]
[running] com.flipvideo.FlipShareServer.launchd.plist [Click for support]
[loaded] com.galaworks.FreeManD.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[loaded] jp.co.canon.MasterInstaller.plist [Click for support]
User Launch Agents: ℹ ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[running] com.amazon.music.plist [Click for support]
User Login Items: ℹ ️
FreeMan UNKNOWN (missing value)
Capster Application (/Applications/Capster.app)
Bartender Application (/Applications/Bartender.app)
Dropbox Application (/Applications/Dropbox.app)
DesktopMonitor Application (/Applications/DesktopMonitor.app)
WDSecurityHelper UNKNOWN Hidden (missing value)
WDSecurityHelper Application Hidden (/Applications/WD Security.app/Contents/
WDSecurityHelper.app)
WDDriveUtilityHelper Application Hidden (/Applications/WD Drive Utilities.app/Contents/
WDDriveUtilityHelper.app)
Cookie Stumbler Application (/Users/[redacted]/Downloads/Cookie Stumbler.app)
HotstockedPrecision UNKNOWN (missing value)
Audacity UNKNOWN (missing value)
eXtra Voice Recorder Lite UNKNOWN (missing value)
eXtra Voice Recorder 10.49.00 AM UNKNOWN (missing value)
Safari Application (/Applications/Safari.app)
FileShredder Application (/Applications/FileShredder.app)
Alfred Application (/Applications/Alfred.app)
Alfred 2 Application (/Applications/Alfred 2.app)
System Lens Application (/Applications/System Lens.app)
RealPlayer Downloader Agent Application (/Users/[redacted]/Library/Application Support/
RealNetworks/RealPlayer Downloader Agent.app)
Typinator Application (/Applications/New Folder With Items 3/Typinator.app)
eXtra Voice Recorder Application (/Applications/eXtra Voice Recorder.app)
SpeechSynthesisServer Application (/System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Ve rsions/A/
SpeechSynthesisServer.app)
Smart Scroll Application (/Users/[redacted]/Library/PreferencePanes/Smart Scroll 4.0.prefPane/
Contents/MacOS/Smart Scroll.app)
MacUpdate Desktop Application Hidden (/Applications/MacUpdate Desktop.app)
Internet Plug-ins: ℹ ️
OVSHelper: Version: 1.1 [Click for support]
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 3.3.4.4 - SDK 10.7 [Click for support]
AmazonMP3DownloaderPlugin1017265: Version: AmazonMP3DownloaderPlugin 1.0.17 [Click for
support]
Unity Web Player: Version: UnityPlayer version 5.0.0f4 - SDK 10.6 [Click for support]
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
DivX Web Player: Version: 3.2.4.1250 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
SiteAdvisor: Version: 2.0 - SDK 10.1 [Click for support]
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 31 Check version
User internet Plug-ins: ℹ ️
RealPlayer Plugin: Version: Unknown [Click for support]
Picasa: Version: 1.0 - SDK 10.4 [Click for support]
Google Earth Web Plug-in: Version: 7.1 [Click for support]
Safari Extensions: ℹ ️
AdBlock
SiteAdvisor
Adblock Plus
WOT
Audio Plug-ins: ℹ ️
Hear: Version: 1.1.6 - SDK 10.8 [Click for support]
3rd Party Preference Panes: ℹ ️
3ivx MPEG-4 [Click for support]
Double Command [Click for support]
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Java [Click for support]
Logitech Control Center [Click for support]
Perian [Click for support]
Smart Scroll [Click for support]
SwitchResX [Click for support]
Time Machine: ℹ ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.59 GB Disk used: 190.74 GB
Destinations:
Seagate External Drive [Local]
Total size: 999.86 GB
Total number of backups: 101
Oldest backup: 2013-11-21 03:54:12 +0000
Last backup: 2015-04-03 21:33:58 +0000
Size of backup disk: Adequate
Backup size 999.86 GB > (Disk used 190.74 GB X 3)
My Passport for Mac [Local]
Total size: 499.94 GB
Total number of backups: 1
Oldest backup: 2013-10-23 16:38:27 +0000
Last backup: 2013-10-23 16:38:27 +0000
Size of backup disk: Too small
Backup size 499.94 GB < (Disk used 190.74 GB X 3)
Top Processes by CPU: ℹ ️
10% WindowServer
4% com.bresink.app.systemmonitormenu
2% launchd
2% RealPlayer Downloader Agent
1% DesktopMonitor
Top Processes by Memory: ℹ ️
395 MB MacUpdate Desktop
206 MB mds_stores
198 MB Google Chrome
155 MB Mail
155 MB Opera
Virtual Memory Information: ℹ ️
2.84 GB Free RAM
3.68 GB Active RAM
1.25 GB Inactive RAM
819 MB Wired RAM
2.31 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ ️
Apr 3, 2015, 01:45:31 PM Self test - passed
No, it says to go to these forums, wherein you can then copy to the clipboard and paste here. This is the start of mine when pasted in from the clipboard—preserves the nice formatting:
EtreCheck version: 2.1.8 (121)
Report generated April 3, 2015 5:29:25 PM PDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
iMac (27-inch, Mid 2011) (Technical Specifications)
iMac - model: iMac12,2
1 3.4 GHz Intel Core i7 CPU: 4-core
16 GB RAM
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
BANK 0/DIMM1
4 GB DDR3 1333 MHz ok
BANK 1/DIMM1
4 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: Unknown
Video Information: ℹ️
AMD Radeon HD 6970M - VRAM: 2048 MB
iMac 2560 x 1440
System Software: ℹ️
Mac OS X 10.6.8 (10K549) - Time since boot: 2:4:50
I guess so, but I believe that it is very misleading. To me, it looks like it's a shortcut. One click here, and it will be posted in Apple Forum, but It's actually an extra step.
Then, send an e-mail to the developer at http://www.etresoft.com/support. He usually responds quickly.
After a quick glance, you have an astounding number of items in your Login items - that will slow down any startup to a crawl. Unless there is something that absolutely has to be running immediately, eliminate them.
Additionally, you appear to have a bunch of WD software installed. Your external hard drive does not need any software installed in order to function and it usually causes problems. If you have all that on an external drive, seriously consider erasing it, formatting it, and then starting over, especially since your last backup was in 2013?
Edit: as for a sysdiagnose, press the following keys at the same time: Shift-Control-Command-Option-Period until you see the file on your desktop. I would not be able to decipher the results, but I have done that and sent the result to Apple when requested.
How do I install/retrieve sysdiagnose?
