Q: iPhone camera roll video won't play

Hey Mantics,

This doesn't answer your question but I would recommend backing up the content just be safe. If the videos are not that important then feel free to disregard this. Just so we know, if you import the videos to a computer do the play normally?

     This also happened to me after I updated my phone, I don't know what to do...

Exact same thing is happening to me! I need those videos! Help pleaaaase!

I've got an iPhone 5s running iOS 8.3 and I have the same issue. I've restored my iPhone multiple times first through iCloud (which took about a day for each restore) and iTunes. I looked through the Camera Roll as it was restoring from iCloud noticing that not all of the videos had loaded and hoped they would load later, but they never did! So I tried my iTunes backups (I had to go into Time Machine several times to see if I could salvage any of the videos) and so far nothing! By using backup extraction tools and by trying to export the videos to my computer, it seems like iTunes never actually backed up those videos for some very odd reason. It's also a similar situation with me; most of the videos are Snapchat videos. All 205 of my videos in my Camera Roll showed up when I used my iTunes backups, but only 52 of them play! Basically I'm missing 75% of my videos!!!!! I seriously hope this is an issue Apple can fix because I've otherwise lost a LOT of recorded memories!

Seems like now I can't even trust iTunes or iCloud to properly back up my stuff. Absolutely ridiculous!

I Have this problem too!!

Any help would be appreciated! I really my want my videos.

I just started having the same problem since the latest update some of my videos play fine and the others just have the loading circle I've rebooted and recovered my phone, disabled icloud photos and enabled it nothing is working does anyone know how to fix this?

i also have this problem. videos in my camera roll wont play. once exported onto my mac, it wont play in quicktime or vlc...nor can i repair it in a dozen other softwares ive tried. please help!!!!

Its ridiculous, when you want to delete something from the iCloud or just the local device, there is no concept of a cloud back up that isolates images from the cloud to the ones on the device. So if you delete locally, there is no option but to accept "delete from cloud", there is no second option button than the "cancel". What the **** are they trying to help with?

I "backed" up my iPhone because there was a hardware problem, and when I restored it to my new device, my own ******* videos won't play, they were supposed to be local, it wasn't a cloud backup. If these guys can't solve problems, why do they create issues?! What the **** do I do about my old videos, they were priceless!

This is driving me crazy!!! All of my videos of my newborn (now 10 month old) are on my phone and I have a 100gb icloud backup service but I can't see the videos on the icloud and they won't play on my phone! If these videos are lost I will never ever forgive apple and I will sue the f*cking ***** off them

Anyone hace any updates to this issue? My partner had the same problem a few months ago and even went to the apple store who advised him to backup and then download again from iClouds which I can see some of you have done!

Now I have the same issue! At first I thought it's because I selected "Optimise iPhone storage" under Settings > icloud > Photos as I was running out of data on my phone but after checking my partners phone he had the "download and keep original" which is the other option in this settings but  we both have the same issue!

I only have 60 videos which the longest would be around minute or just a little over and not many pictures so I don't know why it's happening! We both upgraded software at the same time and have both iPhone 5 so don't understand why my videos would not be working months later after my partners!

Apple lease find a fix!?

Please let us know when you find a fix to this problem.  I have lost tons of videos that won't load.  When I try to export them it won't allow me to even when using a third party app such as iexplorer.  I would love to have this videos.  If anyone has a fix please let me know!

After restoring to a replacement phone from iCloud, none of my videos would play - just the loading circle spinning endlessly.

The solution I have found is to select the videos (All of them or one by one, makes no difference) and press the upload button.

The press iCloud Photo Sharing. It will show a timer saying "preparing". Once this is done, cancel the upload and hey presto - the videos now play.

Obviously this may not be a solution to everyone's problem here but it worked for me in my case. Something in the "preparing" action seems to make the videos playable.

This worked for me!