iPhone camera roll video won't play

Are there other solutions to this fix or more importantly, can Apple just fix this so we don't have to do weird solutions? I am unable to view videos I recorded months ago (all this year) after my twins were born. These are all very important videos to me and it is frustrating that I can't even watch "first time" videos of my babies. What was the point of me buying a large capacity phone to hold all this when the phone won't play videos or takes forever to load an old picture?

Please provide the step by step instructions, on top of everything iTunes now won't recognise my phone so I can't restore/ back up. I've tried all troubleshooting on this issue too. What's happening :(

I had this problem when I updated my iPhone 5 to iso8. Fix for me was to select the video, but instead of playing it, there is a tab at the bottom of the screen, chose the icon 2nd from right (looks like music sheet) 3 horizontal lines. It should now show circle slowly filling up and saying downloading video. Depending on the size of the video shouldn't take more then a few minutes. Then your video should play normally. Hope this works for you.

It's brilliant because the average user will buy a new phone to get more storage since they can't upgrade.

And iCloud is meant to link multiple Apple devices together, not so much as a backup storage area. It's more for multiple Apple devices in a little ecosystem, so they all stay together.

Of course the average user of other devices can probably manage that on their own as well. I feel iCloud is for those who want all the work done for them automatically, when it works how it should of course.

I originally posted here bcuz my vids wouldn't play. Then I had to delete a whole lot of stuff bcuz my phone was full. After deleted several apps I wasn't using to free up space and speed my phone back up, my videos started playing again. So I don't know if that will help or not.

Go to : Settings>General> Storage> Manage Storage

And see if your almost out of storage. If so delete some things and hopefully your videos will play again. 😀

I had the exact same problem for a while now, any videos that I had on my camera roll wouldn't play at all. I had tried everything that the discussion boards suggested. What I found worked for me was turning on my iCloud backup on my phone (settings > your name at the top > iPhone > iCloud backup) . I had always had it set to backup only when I plug it into my computer however right after I had toggled it over to have it backup on my phone I realized my videos began loading and playing.

This issue is so bad, than even using a third party app like iExplorer to transfer the videos that won't play on the iPhone to my laptop makes the app crash.

With me it all started when I had to downgrade from iOS beta back to iOS 10.3.X

This is currently happening to me as well, except not a single video will load nor can I send them in messages. Also the same with my pictures they all show a ! Sign at the bottom of them. And I have deleted almost everything on my phone and it still says the memory is full. I had android before I switched to iPhone man was that a mistake, I never had any of these problems with my android galaxy phones if you have never had an android and your experiencing here problem if I were you I would switch to android and give it a try i am sick and tired of all the problems with iPhone and now I am switching back to android as soon as I can.

This also happened to me after I updated my phone, I don't know what to do...

Exact same thing is happening to me! I need those videos! Help pleaaaase!⚠

I Have this problem too!!

Any help would be appreciated! I really my want my videos. 😟

i also have this problem. videos in my camera roll wont play. once exported onto my mac, it wont play in quicktime or vlc...nor can i repair it in a dozen other softwares ive tried. please help!!!!

are you selecting off of the phones on your phone and then pressing upload? if so where do you see the upload button? do I need to have a certain icloud setting on?

When I do this it says 'There was an error while preparing to share. Please try again later.' HELP?!

I took your advice but still doesn't work I just got this? Please help. Thanks and best