Some videos from a few months ago that I have saved to my camera roll won't play. What comes up is a little loading circle like it is trying to load the video but it never plays. I know for a fact that when the videos were saved, they worked. All of them are saved videos from snapchat, but some work and others don't. Does anyone know how I can solve this problem?
Thanks.
iPhone 5s, iOS 7.1.2
This is exactly why I switched to Google Photos. They let you back everything up to the cloud and then delete on your device to make space. The way Apple handles cloud storage makes so little sense that it took me a while to understand. Wish I had never tried Apple cloud. All it did was create big blank patches in my photos and now won't play my videos. Between trying it out and switching back I know I've lost some things. At least from here on out I won't have to worry.
Hey Apple, when your phone only had 10 gb of space, how brilliant a plan is it to force people to keep everything on their phone, even if it is slightly compressed?
It’s right under you guys noses you have to duplicate it go to the bottom left corner of the video/ picture that’s having the issue and click on the share button and scroll over to DUPLICATE.. BOOM BRAND NEW PIC / VIDEO. Your welcome
Have been able to get it to work. When this happens I turn off my phone then turn it on again. After that my files loads correctly. However I don’t like iOS to put recent photos/vidéos in iCloud without asking. At least we should be able to modify the delay. For instance a setup letting us choose 1 week old, 2weeks old or 1 month old photo roll back up to iCloud.
This also happened to me after I updated my phone, I don't know what to do...
Exact same thing is happening to me! I need those videos! Help pleaaaase!⚠
I Have this problem too!!
Any help would be appreciated! I really my want my videos. 😟
i also have this problem. videos in my camera roll wont play. once exported onto my mac, it wont play in quicktime or vlc...nor can i repair it in a dozen other softwares ive tried. please help!!!!
are you selecting off of the phones on your phone and then pressing upload? if so where do you see the upload button? do I need to have a certain icloud setting on?
When I do this it says 'There was an error while preparing to share. Please try again later.' HELP?!
I took your advice but still doesn't work I just got this? Please help. Thanks and best
How long did you see the "Preparing" message for? It's been displayed on the iPhone screen for about ten minutes now.
Maybe a minute or two. Try cancelling it and see if it works now. I only tried it with one video and now I'm able to watch all my videos albeit with a 10-15 second buffer for each video.
I did exactly what you are doing but I only selected one video to share. I have no idea why it's working for me. (I am on wifi and have 141 total videos.)
Thank you! It makes literally no sense why this would work but it did! You saved the day, thanks!
hey! where is the duplicate button tho?
iPhone camera roll video won't play
