I just want to know if I can switch my purchase to the proper OS that I need for this model? I'm currently running OS X 10.6.8
MacBook, Mac OS X (10.6.8)
Not that I know of considering there is only one you can purchase - either Lion or Mountain Lion. You would not purchase both. You can always call Apple to ask.
Not knowing what you purchased or your specific MacBook model, how could anyone provide a decent answer.
I did actually:
"I'm currently running Mac OS X (10.6.8), on my MacBook."
Sorry if I was vague, I apologize.
The only thing I know of the "model" is, I know its from around 2007-2008.
Old, white 'MacBook' with OS X (10.6.8). I apologize that I don't know more I bought it from a friend a few years ago.
Recently I've been doing digital art for schooling and my career on my other, Windows operated laptop.
I wish to continue my artwork over to my MacBook since it's easier and I can get the full potential of my drawing pad, from using a Mac.
I plugged my Wacom drawing tablet into my MacBook, via USB and it said it cannot download the driver to install it, because I need to have a better OS running at least:
"System RequirementsUSB port, internet connection
Windows 8, Windows®7 SP1 or Windows® Vista SP2
Mac OS X 10.6.8 or later (Intel® processor)"
Which is, what I currently have but once plugged in, I was interrupted by a dialogue prompt saying I needed to have at least Lion or better installed. I purchased OS Mountain Lion from the store for $19.99. Received the redeemable code today (24 hours after purchasing). As I redeem the code, I receive yet another message telling me that Mountain Lion cannot be installed on this model MacBook (probably because it is prehistoric) so I was wondering, what OS should I have purchased to upgrade from this 10.6.8 Snow Leopard or whatever I have? And if anyone could inform me as to how I find out what exact model MacBook I have I'd greatly appreciate it and gladly post it on here so you know incase you need that information to help me.
I've gone to the top left of my desktop, clicked the Apple logo and went to "About this MacBook..." and that's how I found what version of OS X I currently have. Again, sorry for the confusion, no need to be rude, I'm new to this and these products (since it's such older technology.)
So, since you have to know exactly what I purchased:
OS Mountain Lion
What I need to know is, how can I get a refund, if not a refund, is there a way someone in Apple could possibly just let me return Mountain Lion in exchange, for the correct OS I need to upgrade my current OS? Sorry for the confusion and thank you again.
"I'm currently running Mac OS X (10.6.8), on my MacBook."
That is not specific.
Click on the Apple Menu's, "About This Mac," then press the "More Info" button, and read off the model identifier number, i.e., MacBook4,1.
Once it's identified, we can confirm whether you are limited to Lion.
What I need to know is, how can I get a refund, if not a refund, is there a way someone in Apple could possibly just let me return Mountain Lion in exchange, for the correct OS I need to upgrade my current OS? Sorry for the confusion and thank you again.
You would have to call Apple and asked them, we're just users like yourself.
Check that your computer is compatible with Mountain Lion/Mavericks/Yosemite.
To check the model number hold down the option/alt key, go to the Apple menu and select System Information.
Your Mac needs:
Check to make sure your applications are compatible. PowerPC applications are no longer supported after 10.6.
Applications Compatibility (2)
If your computer isn’t compatible, you might be able to upgrade to Lion.
I just went through the same issue. After talking to several Apple reps the company will NOT exchange or refund the purchase of the OS. Regardless weather you can use it or not Apple policies make the sale final and will NOT give an exchange or refund. Seems odd for a company that makes billions in profits.
It was free, how much of that would you like refunded?
And you can download the current OS to replace whatever you have fitted. For free.
Please make sure to read the thread before responding. The comment is regarding a PURCHASE that was made later, not about software that was already installed or had been available for free at one point. The cost of the purchase was $21.79.
You can download current OS only if your computer is compatible with it, so your statement is not completely accurate. The intention was to bring the iMac to a point where it could be upgraded to the latest OS, but Mountain Lion is not compatible with it, only Lion is, which means this particular iMac cannot be upgraded to the latest OS.
What are you talking about specifically, which Mac did you buy and which OS should it have come with, finally what OS did it actually come with.
This is for an iMac that was purchased at work, not my personal computer. It came with Snow Leopard, and based on the specs posted on some forums here it appeared Snow Leopard could in fact be upgraded to Mountain Lion so the OS was purchased through Apple, but when the purchase was redeemed the OS would not download and a message saying that the purchase could not be downloaded because it was not compatible with this particular model. That was my mistake in not understanding the specs properly. I thought an exchange of the purchase would be possible so that instead of being stuck with Mountain Lion we could get Lion, but Apple policies do not allow that to happen. The sale of the OS based on their policies is final, with no option for exchange or refund.
You can download the latest version for free.
The latest version will not run on this particular model of iMac. I went over this with the Apple reps and based on the Serial number they confirmed that in fact this machine can only go up to OS X Lion.
You are misinformed, your iMac (if it can run mountain lion) can run all versions of OS X from Snow Leopard to the current iteration, ElCapitan
That was the information given to me by three Apple support reps based on the serial number and specs of the machine.
I should mention that I did attempt to download El Capitan before the purchase of Mountain Lion, but the upgrade would not download because this model of (older refurbished) iMac could not run it.
Purchased wrong OS for my MacBook model
