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User profile for user: Veselorjan
Veselorjan Author
User level: Level 1
11 points

iPhone disconnects from my Windows laptop when i'm trying to create a backup

Not shure if this is the right cathegory to post this question in, but here i go anyways


So, i wanted to create a backup for my iPhone on my Windows 8.1 computer, and i firs had some problems with the "Apple Mobile Device Service", but when i finally fixed that problem, and when i finally where ready to make a backup to my computer, it started, lasted for around 10 secounds, beafore the iPone was disconnected from my computer. I have already tried to use a different usb adapter, but this didn't solve my problem,..


Any ideas where my problem is hiding? 😕

iPhone 5s, iOS 8.2

Posted on Apr 7, 2015 11:07 AM

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4 replies
User profile for user: chuck_3rd
chuck_3rd
User level: Community Specialist

Apr 14, 2015 2:45 PM in response to Veselorjan

Hi Veselorjan,


Yes, I did see that information in your initial post. Have you gone through the troubleshooting in the article I provided? There are additional steps aside from trying another USB port and updating iTunes.


Check connections

Try these steps to check the connection between your device or computer. You might need to do only one of these steps to resolve the issue, so test your connection after each step.

  1. See if the cable connection at the device or computer has come loose or unplugged.
    Unplug the cable you're using to connect your iOS device from the USB port on your computer, and then reconnect it. Then unplug it from your iOS device, and reconnect it.
  2. Remove any third-party battery packs or cases from the device and ensure that the USB cable is connected directly to the port on the device.
  3. If your Lightning or 30-pin cable is connected to a keyboard, display or USB hub, try plugging it directly into a USB port on the computer instead.
  4. Close any virtualization apps (such as Parallels or VMWare).
    These apps might interfere with your computer's ability to communicate over USB if they aren't properly configured, or up to date. If this resolves the issue, contact the developer of the app to see if an update is available.
  5. Restart your computer.
  6. Restart your iPhone, iPad, or iPod touch.
  7. Check for software updates. You can download the latest version of iTunes from Apple. If you're using a Mac, you can check for updates to OS X and other software using the Mac App Store.
  8. If you're using a non-Apple computer, check for firmware updates for your computer or USB card from the manufacturer's website.
  9. If your iOS device displays the Connect to iTunes screen, reset your device and then restore it.
  10. If you're using an accessory or third-party cable to connect your device, try using an Apple cable with the device instead.
  11. Disconnect other USB devices from your computer, except for your keyboard and mouse. Then, reconnect your iOS device. If the issue is resolved, reconnect the other USB devices one at a time. Make sure your iOS device is still recognized by the computer after adding back each device.

If one of these steps resolves the issue, but it comes back later, make sure you haven't changed how the device is connected. For example, check to see if you plugged the device into a specific accessory, or used a specific cable that reintroduced the issue.


Resolve USB-related alerts in iTunes - Apple Support


Take care,

Alex H.

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iPhone disconnects from my Windows laptop when i'm trying to create a backup

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