Here a Etre Check from one of the clients..
Hardware Information: ℹ️
Mac Pro (Late 2013) (Technical Specifications)
Mac Pro - model: MacPro6,1
1 3 GHz 8-Core Intel Xeon E5 CPU: 8-core
32 GB RAM Upgradeable
DIMM1
8 GB DDR3 ECC 1867 MHz ok
DIMM2
8 GB DDR3 ECC 1867 MHz ok
DIMM3
8 GB DDR3 ECC 1867 MHz ok
DIMM4
8 GB DDR3 ECC 1867 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en2: 802.11 a/b/g/n/ac
Video Information: ℹ️
AMD FirePro D700 - VRAM: 6144 MB
AMD FirePro D700 - VRAM: 6144 MB
LED Cinema Display 2560 x 1440
Thunderbolt Display 2560 x 1440
System Software: ℹ️
OS X 10.9.5 (13F34) - Time since boot: 1:24:50
Disk Information: ℹ️
APPLE SSD SM0256F disk0 : (251 GB)
EFI (disk0s1) <not mounted> : 210 MB
Mavericks (disk0s2) / : 250.14 GB (108.10 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
Apple Inc. FaceTime HD Camera (Display)
Apple Inc. Display Audio
Apple Inc. Apple Thunderbolt Display
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus_2
Promise Technology, Inc. SANLink2 8GFC
Blackmagic Design UltraStudio Express
Apple Inc. thunderbolt_bus_1
Apple Inc. thunderbolt_bus_0
Apple Inc. Thunderbolt Display
Configuration files: ℹ️
/etc/sysctl.conf - Exists
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/Applications/Transmit.app
[not loaded] com.panic.TransmitDisk.transmitdiskfs (4.0.0 - SDK 10.6) [Click for support]
/Library/Extensions
[loaded] com.blackmagic-design.desktopvideo.iokit.driver (10.1.2 - SDK 10.8) [Click for support]
[loaded] com.blackmagic-design.desktopvideo.iokit.framebufferdriver (10.1.2 - SDK 10.8) [Click for support]
[not loaded] com.blackmagic-design.desktopvideo.multibridge.iokit.driver (10.1.2 - SDK 10.8) [Click for support]
[not loaded] com.blackmagic-design.driver.BlackmagicIO (10.1.2 - SDK 10.8) [Click for support]
[loaded] com.promise.SANLink2-FC (1.0.46 - SDK 10.9) [Click for support]
[not loaded] com.sony.filesystems.pdudf (5.00.0d018 - SDK 10.6) [Click for support]
[not loaded] com.sony.filesystems.pdudfr (5.00.0d018 - SDK 10.6) [Click for support]
[loaded] com.sony.scsi.PDW-U1 (5.00.0d018 - SDK 10.6) [Click for support]
/Library/Extensions/DeckLink_Driver.kext/Contents/PlugIns
[not loaded] com.blackmagic-design.desktopvideo.firmware (10.1.2 - SDK 10.8) [Click for support]
/System/Library/Extensions
[not loaded] com.sony.driver.sxsexpressdrivers (2.1.1d003 - SDK 10.6) [Click for support]
[not loaded] com.sony.driver.sxsus10drivers (2.1.1d003 - SDK 10.6) [Click for support]
[not loaded] com.sony.driver.sxsxqddrivers (2.1.1d003 - SDK 10.6) [Click for support]
[not loaded] com.sony.driver.sxsxqdexpressdrivers (2.1.1d003 - SDK 10.6) [Click for support]
[not loaded] com.sony.filesystems.sxsudf_fs (2.1.1d003 - SDK 10.6) [Click for support]
[not loaded] com.sony.pci.SxS (1.0) [Click for support]
Launch Daemons: ℹ️
[not loaded] com.adobe.adobeupdatedaemon.plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[running] com.blackmagic-design.desktopvideo.XPCService.plist [Click for support]
[running] com.blackmagic-design.DesktopVideoHelper.plist [Click for support]
[running] com.blackmagic-design.streaming.BMDStreamingServer.plist [Click for support]
[running] com.edb.launchd.postgresql-8.4.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[loaded] com.promise.bgasched.plist [Click for support]
[running] com.promise.BGPMain_R.plist [Click for support]
[loaded] com.promise.emaild.plist [Click for support]
User Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Programm (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ℹ️
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]
FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
Default Browser: Version: 537 - SDK 10.9
AdobePDFViewerNPAPI: Version: 11.0.0 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.0 - SDK 10.6 [Click for support]
Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Silverlight: Version: 5.1.30317.0 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 25 Check version
3rd Party Preference Panes: ℹ️
Blackmagic Desktop Video [Click for support]
Flash Player [Click for support]
Java [Click for support]
MenuMeters [Click for support]
Paragon NTFS for Mac ® OS X [Click for support]
REDcode [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
32% Adobe Premiere Pro CC 2014
5% WindowServer
2% coreaudiod
1% SystemUIServer
1% fontd
Top Processes by Memory: ℹ️
6.78 GB Adobe Premiere Pro CC 2014
2.54 GB PProHeadless
275 MB Adobe QT32 Server
172 MB Numbers
172 MB com.apple.IconServicesAgent
Virtual Memory Information: ℹ️
15.88 GB Free RAM
11.96 GB Active RAM
3.87 GB Inactive RAM
2.63 GB Wired RAM
743 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Apr 9, 2015, 09:58:32 AM Self test - passed
Apr 8, 2015, 03:04:09 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Adobe Premiere Pro CC 2014_2015-04-08-150409_[redacted].crash
Standard users cannot read /Library/Logs/DiagnosticReports.
Run as an administrator account to see more information.