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iOS 8.3 a disaster

8.3 upgrade killed my iPad Air 2. It's about 6 weeks old, having been updated from an iPad 1 with hundreds of apps. When 8.3 install finished it went into a restart loop, asking for my password and such, showing the home screen for 1/2 second, then starting again. Per Apple site, I put it in recovery mode and reinstalled the update. Same behavior. Then I did a factory reset and tried to restore from the only backup (which was created in the midst of this fiasco) and was told the backup was correct. Back to rebuilding the iPad from scratch. Be warned.

iPad

Posted on Apr 8, 2015 4:22 PM

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37 replies

Apr 9, 2015 10:31 AM in response to Demo

Demo, thanks very much for your interest. I have the Device Backup list in front of me but none of them offer any right-click options. I am on the latest iTunes under Windows 7. Puzzled.


I spent 20 minutes on phone with Apple Customer Care, but I didn't get one of the brightest bulbs this time. Basically he said I was screwed, and there is no way to roll back from 8.3 to 8.2 in case it's actually a compatibility problem.


Am now trying the software Decipher Backup Repair, since although I've spent 7 or 8 hours trying to get this thing back in shape it's still a sad mess. I'll report back.

Apr 9, 2015 2:27 PM in response to Demo

Demo wrote:


You can archive backups so that you always have a good one in the backup folder. If you want to save or archive a backup, just right click on the backup in window where your backups appear and select Archive.

For Windows - Edit>Preferences>Devices>Right click on the backup for the device. For Mac - iTunes>Preferences>Devices....

I just had a chance to test it myself. Right clicking on the backup does not do anything (there's no pop-up menu). I don't know how you're able to do it. I am using iTunes version 12.1.

Apr 10, 2015 3:39 AM in response to ShagCA

Maybe I described this wrong. On a Mac, I launch iTunes and go to iTunes>Preferences>Devices and see this window.


User uploaded file


As you can see I have a bunch of archived backups. If I wanted to restore one of these, that would take place when my device is connected with the cable and I select the Restore Backup option from the Summary Screen in iTunes. When the drop down menu pops up for the backups, you select the backup that you want to restore from in there.

Apr 10, 2015 9:14 AM in response to Demo

Hmmm... I'm using iTunes for Windows. There is only 1 backup for each device. If I do another backup, the current one will be replaced. Newstech is experiencing the same thing because he's using Windows. Perhaps that feature is only available on Mac OS.


This article confirms it:

Create and delete iPhone, iPad, and iPod touch backups in iTunes - Apple Support

Right-click a backup, and select Archive. (Available in iTunes for Mac only.)

Apr 10, 2015 10:08 AM in response to ShagCA

Egg on my face again, I guess. I could swear that a Windows user turned me onto this trick, but it was quite some time ago when I found out about it. You can see how old some of my backups are. But in the very last line in the support article it clearly states it's for Mac only. I don't know why these differneces exist from one OS to the other, but I don't write code and know nothing about how it's done.


The really unwieldy way of saving backups would be to copy a backup to another folder on your PC and drag them back and forth as needed Into the mobile sync folder. That should work for either OS, but its a few steps more work than the simple one step way of archiving on a Mac.


I'm going to ask in another area of the forum where only upper level users can have discussions. I will report back.

Apr 10, 2015 10:24 AM in response to Demo

Oh.. no, I hope you don't think I'm picking on you. That's not my intention at all. I like learning something new. That's why I posted a comment.


I do have a copy of all iTunes related folders (except the software itself) stored in a USB external drive. I'm covered as far as backup is concerned. Now... restore is something I have never done. A backup is good if I can use it. Unfortunately I have no idea if I can use that backup data. I mean if I format my HD and reinstall Windows from scratch then copy iTunes library and its related folders/files from USB external drive back to PC hard drive, will iTunes be exactly the same as it was? Similarly, will iTunes see the backup sets copied (from USB HD) back to PC HD?

Apr 10, 2015 10:46 AM in response to ShagCA

I Don't think that you picking on me at alL. It's just a coincidence that we cross paths again and I famously screwed up again. Like I said before, I admit when I screw up. I've learned a lot from failure!


This user turingtest2 , is the one of the most knowledgeable iTunes for Windows users that I have ever seen in the forum. I consider him my iTunes for Windows Guru. If there is a way to do it in Windows he knows. He should also know that I mentioned him and hopefully he will join in here, however, this was his answer when I asked if backups can be archived in iTunes for Windows.


The only way that works properly on Windows is to backup and then immediately restore the backup. Cloning the folder and dating it might work if you manually restored the folder if/when needed, and I have vague recollections of finding out how to manipulate the list of available backups, but there is a good chance that something like that might fail a pre-restore validation check.


IF you immediately restore the backup, that creates a time and date stamped backup that will reside in the backups folder for later use if needed. It will then be accessible in that window that I showed in my screenshot.

Apr 10, 2015 11:14 AM in response to Demo

Just to add to some thoughts...


On the device summary tab I suggest unticking the box that says Open iTunes when this iDevice is connected and under Edit > Preferences > Devices tick the box that says Prevent iPods, iPhones, and iPads from syncing automatically. This means that you get to choose and, if necessary, edit the content selections before your device starts syncing, and also leaves you in the best position should you need to restore a recent backup. The default settings essentially mean that any iTunes backup is updated with the current state of the device on connection which may not always be what you want.


Restore as new device, then restore from backup can sometimes get around odd issues. See also If you can't update or restore your iPhone, iPad, or iPod touch which explains how to use recovery mode, also known as DFU update.


As far as backing up the library is concerned the method I recommend is given in Backup your iTunes for Windows library with SyncToy.


tt2

Apr 10, 2015 1:58 PM in response to Demo

Good to know and thanks for the help. I guess the surest way to find out is to restore the data to another computer and find out for myself. I just wish I had an iDevice that I could use as a test device.


Turingtest2, I'm a control freak when it comes to computer related stuff. I don't want automatic start of anything so yeah the settings you mentioned are disabled from day one (iTunes doesn't auto launch when iDevice is connected, no auto sync either). I manually choose what data I want to sync and when I want to.


Sorry Newstech, my posts have gone off on a tangent. I'll stop right here.

Apr 10, 2015 2:33 PM in response to ShagCA

Restoring an iTunes library is straightforward if the library is in a portable shape, or all components can be restored to exactly the same paths. The library is portable if it consists of a library folder containing the .itl database file and a media folder, and all media connected to the library is inside that media folder. See Make a split library portable for details. As long as any iOS devices are in good shape at the time there should be no need to migrate iOS backup data but in principle this could be achieved by copying over the Apple Computer folders from inside the user profile before installing iTunes on the new computer.


tt3

Apr 13, 2015 10:22 AM in response to runman4896

I am afraid life ***** for both of us. To update since I last posted, I redownloaded the 8.3 update and installed in recovery mode. No luck. I then ran Decipher Backup Repair against the backup I had the most hope for. It corrected a number of errors, and I no longer got an error message in trying to restore that backup file, but the iPad was right back into the restart loop. (I was impressed by that software nonetheless, and the nice people there refunded my money when the repair didn't result in a fix.) So I went back to factory mode again and restored the backup I pulled after starting to rebuild by hand -- creating folders, etc. Of course all my app data files, passwords, etc., etc., were blown away so it has become a tedious process to try to get back to normal.


I guess I jumped at the 8.3 install because I had seen both the wifi and Bluetooth issues and was hoping to have them go away. Impatience is dangerous.


Thoughts, in retrospect:

--Wait and read before installing an iOS upgrade.

--Before starting it, create a manual backup and then, if in Windows, go to the iOS backup directory (C:\Users\[username]\AppData\Roaming\Apple Computer\MobileSync\Backup) and move that new backup folder out of harm's way. Mind you, I still don't know if that would have saved me. It may be that 8.3 has some fundamental bug that only appeared in conjunction with the contents of my iPad.

--Be religious about using a good password manager. In my case, I use Password Safe / PWSafe on my PC and iPad, and keep the password database synced via Dropbox. My policy is to ALWAYS update it when I add an account or change a password, because it's so easy to get confused by differing password rules on different sites, etc. That made my recovery easier.

--Online file storage is your friend. I've recovered a number of data files -- PDFs and such -- that I've kept up on Dropbox.

--There is a place in **** for programmers who make it impossible to roll back an OS upgrade, even with the previous installer sitting on your machine.

--I might have been helped by a more-recent backup of my PC to my external drive. But with the new iPad I was so busy doing hundreds of updates and such, not to mention taxes, that housekeeping took a back seat.

--Apple's customer service people are hit and miss. Previous time I had to call I reached a woman who knew everything. This time the fellow was dense and obviously kept going away to look up and read from support bulletins. Yeah, I'd already done that online.


I really wish, for both our sakes, that I had better practical advice. Best of luck to you.

Apr 13, 2015 2:47 PM in response to Newstech

Same problem with my iPhone 6.

Solution (worked for me):

Downgrade to 8.2 (It's still possible at that time!)

read this, if necessary: http://www.gottabemobile.com/2015/04/08/how-to-downgrade-to-ios-8-2-from-ios-8-3 /


After downgrade to 8.2 my Backup was not longer marked as corrupt or incompatible :-)

But I had to restore twice before my apps got their settings back :-))

Now at the time I had to do the same procedure, because I once again tried to get 8.3.

Same behavior, bootloop modus.

Maybe 8.3.1 will help....


Good luck!

iOS 8.3 a disaster

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