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Question: Touch ID not working after 8.3 update for App Store purchases

Touch ID still working in unlock screen, not asked in App Store.

iPhone 6 Plus, iOS 8.3

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Apr 8, 2015 7:53 PM in response to giorgosathens In response to giorgosathens

Post 8.3 update my Touch ID is working in unlock screen but I'm not being asked for my touch id in app/iTunes Store, just being asked to type in password. I didn't change any settings.


iPhone 6 plus. ios 8.3

Apr 8, 2015 7:53 PM

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Apr 8, 2015 8:12 PM in response to giorgosathens In response to giorgosathens

The first time you use the App Store after restarting, restoring, or updating, you have to enter the password. Touch ID will work on subsequent use.


Also, check that the settings weren't changed during the update:


Settings > Touch iD & Password > iTunes & App Store > ON

Apr 8, 2015 8:12 PM

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Apr 8, 2015 8:19 PM in response to CKinFL In response to CKinFL

Try as needed:


1. Reset phone (no data loss): press both home and lock buttons for at least 10 seconds, releasing when the Apple logo appears (remember that Touch ID won't work for App store on first use)


2. Restore to factory settings as described below. You will have to reenter your fingerprints.


Use iTunes to restore your iOS device to factory settings

Apr 8, 2015 8:19 PM

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Apr 8, 2015 8:43 PM in response to modular747 In response to modular747

why would I want to restore to factory settings if this is clearly problem with 8.3 , to me it looks that it was not even tested properly , software update should fix it . Users should not go and restore all just because 8.3 broke something . It's Apple responsibility to make sure everything works as intended . I am already getting tired every time they release new update something getting broken . More and more like Microsoft works . Apple please get you things straight and fix this **** with touch ID . This is ridiculous, comon ....

Apr 8, 2015 8:43 PM

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Apr 8, 2015 8:47 PM in response to Igorek In response to Igorek

8.3 is just fine; it was beta tested both by developers and general users for a log time. t's not a problem for me or anyone I know. If it's too much bother for you to troubleshoot your phone, take it to Apple for evaluation.


FYI, this is a user-to-user tech support forum, not Apple Support - they don't read your post.

Apr 8, 2015 8:47 PM

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Apr 8, 2015 8:58 PM in response to akivafr123 In response to akivafr123

Yes, it's a problem with 8.3 everything was working fine before we updated .

and why I need to troubleshoot every time I install update , if I wanted to do such troubleshooting I would get me android or windows device .

apple was always known as always works , well not anymore

Apr 8, 2015 8:58 PM

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User profile for user: giorgosathens

Question: Touch ID not working after 8.3 update for App Store purchases