You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Touch ID not working after 8.3 update for App Store purchases

Touch ID still working in unlock screen, not asked in App Store.

iPhone 6 Plus, iOS 8.3

Posted on Apr 8, 2015 7:18 PM

Reply
109 replies

Apr 9, 2015 8:42 AM in response to giorgosathens

Add me to the list. No Touch ID for App Store or iTunes purchases. Prompts me for a password everytime. Even tried turning off Touch ID for everything, rebooting the phone, then turning it back on. Nothing. It does still work to unlock the phone or to login to certain Touch ID enabled apps though.

Iphone 6 / 64gb / IOS 8.3 upgrade from iTunes

Apr 9, 2015 10:11 AM in response to giorgosathens

Same thing here. Not working.

  1. Had a soft reset - didn't work.
  2. Did a hard reset - didn't work.
  3. I have turned off touch ID on all options, signed out of my apple ID, restarted, reset everything and got the same issue. Prompted with a password login. I can still log in with touch ID.
  4. Tried again Deleted all finger prints, signed out of my apple ID, restarted. Went back and set up all my fingerprints again, turned everything back on, same issue. I noticed it said NEW fingerprints, so figured I would try this to no avail.
  5. Turned off touch ID period so that I could get the password prompt. Ensure that always ask for password was selected. Restarted. Turn touchID back on, prompted for a password again even though TouchID is enabled for all purchases.


I did notice that the password for iTunes has lasted a lot longer than 15 min. I now have to request refunds for a few apps because I was testing the difference and it did not prompt me for a password once you sign in with one.


This is a 8.3 issue and I highly doubt resetting your device is going to resolve anything. If everyone would please leave some feed back so that the Apple Support team will pay attention it would be appreciated. http://www.apple.com/feedback/iphone.html.

Apr 9, 2015 10:47 AM in response to giorgosathens

Not working for me on my iPhone 5s or my iPad Air 2 either. I wonder if this has anything to do with the prompt I received the first time I "bought" a free app after upgrading to iOS 8.3. It asked me if I wanted to require my password every time or once every 15 minutes (I chose always). I don't know why it asked this considering when Touch ID is enabled it always prompts. As such I think it's a bug related to the new Password settings and Apple just didn't test it.

Touch ID not working after 8.3 update for App Store purchases

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.