With 8.3 update, no longer access APP files for backup using DiskAid,Imazing.

With 8.3 update, I can no longer access my APP files for backup using DiskAid,Imazing & Iexplorer. How do I downgrade my iphone 5c back to 8.2? Or will this be fixed? I spoke to Iexplorer and they told me apple 8.3 IOS blocked the APP files access from their software. This is effecting all ifile sharing software used for PC,

iPhone 5c, iOS 8.3, Connecting Iphone to PC

Posted on Apr 9, 2015 12:24 PM

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35 replies

Apr 9, 2015 3:10 PM in response to kaiseryeahhh

Macroplant (Iexplorer) informed me "We are currently investigating how the iOS 8.3 update blocked access to the Apps directory, and we are looking into ways around it. All iDevice transfer utilities seem to be experiencing the exact same blocked access in iOS 8.3, so it’s not just a bug with iExplorer. Apple has definitely changed something."


I tried contacting Apple by phone. All they did was refer I come here to support on line,

Apr 10, 2015 2:10 PM in response to kaiseryeahhh

Rory (DigiDNA Support) for DiskAid/Imazing contacted me and stated "Dreadfully sorry for the issue this morning. Apple unexpectedly dropped 8.3 on us while we were in the process of preparing an update for compatibility. We will release the update that addresses this connection issue as soon as possible. "


It appears all companies outside Apple that provide Ifile software and apps access to iphones\ipods\ipads will have to update their software for 8.3. When DigiDNA does their update is the question? I hope it is within a week. I will open my software DiskAid,Iexplorer daily to check for an update on my software.


I used software like DiskAid daily to back specific files from the iphone to my computer because icloud is unreliable.


I certainly will be hesitant for the next update. It is disappointing apple does not provide their own official ifile device sharing software. Also Apple fails to have a direct forum for IOS issues.

Apr 11, 2015 4:31 AM in response to adoniaauriel

adoniaauriel wrote:


Rory (DigiDNA Support) for DiskAid/Imazing contacted me and stated "Dreadfully sorry for the issue this morning. Apple unexpectedly dropped 8.3 on us while we were in the process of preparing an update for compatibility. We will release the update that addresses this connection issue as soon as possible. "



That is not Apple's fault. The iOS8.3 has been in Beta and Developer format for some time. Other Developers managed to be updated and ready. If a developer of an App for ?? (Sorry, I've never heard of the App so I'm not familiar with what it claims it can do or does) is not ready, then the onus falls to them. Give them a burst.


Cheers


Pete

Apr 11, 2015 10:20 AM in response to petermac87

Funny that of the four of five developers, who offer a much smarter access to my data than the lousy iTunes ever did

- ALL face sudden problems with access to app data folders

- ALL seem to be caught by surprise

- NONE was aware of the degree of problems until user feedback showed up


The answer that everone could have been prepared does not sound convincing to me.

Apr 11, 2015 1:37 PM in response to jimknopf1

I can understand the argument of it not being Apple's fault since the developers should be up to date, but there are still questions to Apple. Are they trying to purposely block DiskAid, Iexplorer and Ifile access software & apps from working? Apple may have done this as a security measure for people who hack apps and jailbreak and perhaps they do not want people to have file access. Apple should have their own official Ifile access software that users can use.


I do not know if DiskAid,Imazing, Iexplorer will be able to update successfully for 8.3 or how long it will take. If they do this successfully, this discussion is over.


As for the community, the question I have is there any other developer that has Ifile software like DiskAid that works with IOS 8.3 for Windows?


All I want to do is backup and restore specific file from my iphone to my computer and back to the iphone if needed. I updated certain apps and have had my data erased because of the update and had to resort to DiskAid to restore the progress since Icloud overwrites and is useless.

Apr 12, 2015 12:49 AM in response to adoniaauriel

I have same issue here with my iPhone 6. App like PhoneClean ,Imazing not functioning. I'm just using the app purposely for cleaning app cached which is consumed large storage usable. For my opinion,Apple have a right to block the access to all this function but please create an Apple own app cleaner for cleaning the app data since it may result the huge storage usage. If Apple can't do that,pls give the permission to 3rd party app such the PhoneClean to do the job.

Apr 12, 2015 6:45 AM in response to khairil147

khairil147 wrote:


I have same issue here with my iPhone 6. App like PhoneClean ,Imazing not functioning. I'm just using the app purposely for cleaning app cached which is consumed large storage usable. For my opinion,Apple have a right to block the access to all this function but please create an Apple own app cleaner for cleaning the app data since it may result the huge storage usage. If Apple can't do that,pls give the permission to 3rd party app such the PhoneClean to do the job.

Apple are blocking nothing. The developers of those third party apps are a mile behind. All reputable Apps are up to date with the iOS8.3 update. If an App is not up to date then I would certainly be questioning the Developer's ability to update the code for that App.


Contact them and ask why they are so far behind when Developer betas have been available and issued for so long. It is certainly not Apple's job to chase up these third party app developers. If they legitimately want to enter the market then they should learn how to keep up with updates, both Mac and Windows.


Cheers


Pete

Apr 12, 2015 6:56 AM in response to jimknopf1

jimknopf1 wrote:


Funny that of the four of five developers, who offer a much smarter access to my data than the lousy iTunes ever did

- ALL face sudden problems with access to app data folders

- ALL seem to be caught by surprise

- NONE was aware of the degree of problems until user feedback showed up


The answer that everone could have been prepared does not sound convincing to me.


What's funny is that those developers dropped the ball. I've gotten over 2 dozen app updates that add support for 8.3 over the past few weeks. 8.3 has been available to developers for 3 months, and even the approximate release date has been known for a month. If an app is not ready it is the app developer's fault; Apple gave them plenty of warning, and even told them that without updates the security vulnerabilities that were fixed might break their apps. You should be grateful that your iPhone data is now more secure.


And, as you point out, it isn't all of the developers that were not ready. If some can do it, the ones that can't should probably be avoided.

Apr 13, 2015 4:40 AM in response to Lawrence Finch

I don't find the message here, but it was forwarded (as part of the discussion here) to me via Email:


"In fairness to some of those developers Lawrence - the issue we're talking about here will not show up if you test using Apple's own recommended test tools (TestFlight); because for whatever reason, they've opted to lockdown app store builds and not enterprise builds.


I didn't personally notice this issue in the previous beta releases, and I don't think there was a gold master; so this may well have only appeared in the final build."


As I said, I doubt that ALL of the developers of different programs for acceptabel file access to iPhone/iPad data "dropped the ball" at the same time, while Apple did a fine job.


And while we are at it: if Apple would offer accaptable access to iOS folder structures in the first place, I would not have to spend money for additional programs doing a much better job than iTunes, both concerning UI and file access. From my perspective as Windows 7 user, iTunes as access and sync tool not only misses basic folder access functionality for everday use, but also offers a real crappy user interface, which is miles behind the UI standards of iOS or Mac UIs in other areas, and even compared to Windows 7 standards.

Apr 13, 2015 4:50 AM in response to Lawrence Finch

It has nothing to do with adaptation of applications appstore, we are talking about external applications.

ios 8.3 since its first beta gelding had access to documents and data, and guess imazing developers, ifunbox, etc ... thought that would be a bug.

And when you leave the final version have realized that it is not a bug, that apple has castrated this function.

It will be interesting to see if function can return to, or have castrated forever.

Apr 13, 2015 6:24 AM in response to kaiseryeahhh

It is very simple. I want and need direct access to folders including subfolder structures, and a more comfortable way of access than iTunes provides, for documents, music, photo data and other app data - more or less in a way I'm used to on any decent modern OS. I would not accept any OS in the world, that restricts me to ridiculous little 'inbox functionality" access points, like iTunes has done so far. As long as other apps solved that nasty problem for me, ok. But if this doesn't work any longer for whatever reasons, the only ball dropped will be a pair of Apples (or a whole tree full of them, looking at my family).


Or am I missing anything new about iOS 8.3, which would provide direct folder structure access?

Apr 13, 2015 7:34 AM in response to jimknopf1

jimknopf1 wrote:


It is very simple. I want and need direct access to folders including subfolder structures, and a more comfortable way of access than iTunes provides, for documents, music, photo data and other app data - more or less in a way I'm used to on any decent modern OS. I would not accept any OS in the world, that restricts me to ridiculous little 'inbox functionality" access points, like iTunes has done so far. As long as other apps solved that nasty problem for me, ok. But if this doesn't work any longer for whatever reasons, the only ball dropped will be a pair of Apples (or a whole tree full of them, looking at my family).


Or am I missing anything new about iOS 8.3, which would provide direct folder structure access?

It is very simple; you can WANT whatever you want, but you aren't going to get it. Most of the vulnerability to viruses and trojans in Windows is precisely because there is unlimited access to files, folders and their contents. iOS is not a file based environment. Almost all content on an iPhone is SQLite databases, not files, and if you allow access to the individual files that implement the database you are almost certain to corrupt it. Each application owns the database that supports it, and other applications cannot access that database without permissions and safeguards. Allowing direct access to files defeats the purpose of this "sandbox" environment and opens the phone to malware attacks, as well as data corruption due to well-meaning users who don't understand the structure.


Regarding decent, modern OSes - Modern OSes in general are not file based. The world is moving away from files. While files are the lowest level structure, they are internal, and a good OS hides that structure from you, and instead provides services.


If you want direct access to the file system don't get an iOS device. It isn't going to satisfy you. Get a Windows Mobile, or an Android phone. Just be sure to get an antivirus for it.

Apr 13, 2015 7:41 AM in response to Lawrence Finch

I think you have not touched much ios applications and sandbox.

As much as we have access to every application sandbox is not a security hole because we can never access the system.

From what we complained, is that you can not now make a backup or an application (eg documents 5) with all its data, because Apple requires you to go through a full backup through iTunes.

If I want to copy documents 5 to 50 folders you have and 17300 files, now I have no way to do it individually.

I do not want a file system like Windows, ONLY I want what I had ios 8.2, 8.1, 8.0 ios 7 6 ios ios 5 ....

Apr 13, 2015 11:15 AM in response to Lawrence Finch

The apps we are discussing in this thread never were a security problem for me, nor for anybody else I know. Bringing them in connection with security issues is just myth making, unless proven otherwise. It is also completely irrelevant, which form the accessed data have internally: for users the only relevant point is everyday workflow and access beyond Apple's funny little "inbox functionality". And that is completly uncapable of managing my many thousand documents, music and app data on my 128 Gb iPad Air in any acceptable way. Maybe iOS is only ready to deal with small numbers of data, seriously providing such a UI? Then they should just confess they aren't up to the task and can't handle serious numbers with necessary subfolder structures, instead of spreading nonsese about their own kind of UI philosophy..


Even my Windows 7 has been running without any security issues causing me problems since years. You can stay away of many dangers with halfway intelligent behavior, regular updates and some security tools. Apple's efforts to argue with security issues all the time, in fact trying to convince everybody by fear, look quite ridiculous to anyone like me, who knows a thing or two about computers, with two sons with degrees in informatics and friends working in the business. No room for Apple fairy tales or, like in this case, Apple users following their logic. 🙂


The only unavoidable and severe danger I'm aware of for any OS worldwide, are the antidemocratic dumb nuts from the NSA and GCHQ, who seem to get backdoors to anything produced in the US, including companies who deny cooperating with them until the opposite is proved, along with their dirty Chinese and Russian counterparts. But their interest in private accounts like yours or mine, despite recording everything like idiots, is still limited - until the day when private data misuse really helps controlling everyone, and/or helps companies like Google, Facebook, Apple, Microsoft etc. making money with the abuse of our data. If anything, these existing dangers, with daily existing data abuse and privacy rights breach, worry me ten times more, and play a ten times bigger real role in my life, than all this talk about viruses and trojans put together!


As I said: the only reason I have tolerated Apples iOS way of handling my data so far, were some smart apps which allowed to handle them, and iTunes is nothing but a tolerated, not very intelligently designed mediocre tool in the whole workflow for me.


There are other things about iOS I like very much, as you can imagine, else I would never have bought any iOS device. But the whole deal breaks as soon as third party app access to my data stops to work like it did. The Windows phone and Android alternatives have become so convenient, that choosing an alternative certainly doesn't hurt any more, like it perhaps did in former times. Apple should become more aware of that, before their place in the smart phone and tablet market might show them what users want and think.


Concering the issue in this thread: I can want whatever I want, but won't get it?

Dead wrong: I can get it anytime, anywhere, if from Apple or someone else - no problem at all.

Apr 13, 2015 11:15 AM in response to kaiseryeahhh

kaiseryeahhh wrote:


I think you have not touched much ios applications and sandbox.

As much as we have access to every application sandbox is not a security hole because we can never access the system.

From what we complained, is that you can not now make a backup or an application (eg documents 5) with all its data, because Apple requires you to go through a full backup through iTunes.

If I want to copy documents 5 to 50 folders you have and 17300 files, now I have no way to do it individually.

I do not want a file system like Windows, ONLY I want what I had ios 8.2, 8.1, 8.0 ios 7 6 ios ios 5 ....

I understand. But I was answering specifically:


I want and need direct access to folders including subfolder structures,


Which is not the same thing that you are talking about. I agree that what you describe is a useful feature, but it does not require access to individual files and folders. It requires access to the application databases. What's interesting is that I have some apps that provide their own way of backing up their databases to my computer, independently of the iTunes backup and without having to use a 3rd party iOS file structure access tool.

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With 8.3 update, no longer access APP files for backup using DiskAid,Imazing.

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