image capture no longer recognizes .jpg files

Question

image capture no longer recognizes .jpg files

I have HV40 Canon and mini SD. I've been importing jpeg images for years. Now, all of a sudden, iPhoto (image capture) cannot read those file. This may have something to do with the latest updates which I installed last night. Now, even photos successfully imported just before the update, do not import. I get import error "Import error (-9937)" from Image Capture. One of these updates is screwing up my capture. OS X Yosemite, 10.10.3, MacBook Pro mid 2012. Thanks!

iMac, Mac OS X (10.7.1)

Posted on Apr 9, 2015 4:16 PM

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Answer 1

Old Toad

Level 10

215,836 points

Apr 9, 2015 4:20 PM in response to johnfromgilroy

As a test launch iPhoto with the Option key held down and create a new, test library. Connect the camera and test to see if the same problem persists. Does it?

Also, use a card reader to manually upload the files from the memory card to a folder on the Desktop. Once you have the files safely on the hard drive use the camera to reformat the memory card. Take some test shots and see if iPhoto will recognize the card.

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Answer 2

Apr 9, 2015 4:42 PM in response to Old Toad

I did as you suggested and created a new iPhoto library file. Still gives the same message of wrong file format. Also, for what it's worth, the new Photos app (which I suspect is at the heart of the problem) can import photos also and gives the same error - unreadable format. Probably this is some new security measure and Apple has screwed up with it.

Thanks,

J

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Answer 3

Old Toad

Level 10

215,836 points

Apr 9, 2015 4:59 PM in response to johnfromgilroy

I'm thinking it's a problem with the memory card. Did you try what I suggested about using a card reader to get the photos off the card and then reformatting the card with the camera? Or use another memory card, take some test shots and see if the problem remains.

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Answer 4

Apr 9, 2015 5:04 PM in response to Old Toad

I think that's a good suggestion, but I don't have a card reader, I don't think. What is a card reader and how can I get one.

Much appreciative of your help.

J

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Answer 5

Old Toad

Level 10

215,836 points

Apr 9, 2015 5:22 PM in response to johnfromgilroy

If you have an adaptor for the mini SD card you should be able to use the built in card reader of your MBP. It's on the side. But you'll need an adaptor for the mini card so it will work in the card reader slot.

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Answer 6

Apr 9, 2015 5:33 PM in response to Old Toad

Ah! That's sounds good, Thanks.

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Answer 7

Boby51

Level 1

24 points

Apr 12, 2015 9:54 PM in response to johnfromgilroy

I Have Canon PowerShot S60 which has stopped working with same error message since last software update to Photo! I also tried RAW format but same error even though it can see files in camera, soon as I try to import theirs a problem.

Am able to import pictures onto my old PC running windows so nothing wrong with the files in camera..

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Answer 8

Yer_Man

Level 10

165,984 points

Apr 12, 2015 10:50 PM in response to Boby51

Thus s not unusual after an update and reformatting the card with your camera often helps.

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Answer 9

Boby51

Level 1

24 points

Apr 12, 2015 11:58 PM in response to Yer_Man

Tried format but still same error even when trying to capture to desktop.

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Answer 10

Old Toad

Level 10

215,836 points

Apr 13, 2015 12:07 PM in response to Boby51

Can you take the memory card out of the camera and connect it via a card reader? If so can you upload the files to the Desktop with Image Capture?

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Answer 11

Apr 13, 2015 12:10 PM in response to Old Toad

I suspect that I'm full of what makes the grass grow green. Mr. Toad, I downloaded a program from Canon, the maker of my camera, and tried to use their software to read my miniSD. Didn't work! So, I've ordered a new miniSD and when it gets here we'll see if the problem was my miniSD card going bad. Thanks for the advice. I'll report back as soon as I know something.

J

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Answer 12

Old Toad

Level 10

215,836 points

Apr 13, 2015 12:27 PM in response to johnfromgilroy

Put the MiniSD back in the camera and reformat it. Take some test shots and see if any of the import methods will work.

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Answer 13

Apr 13, 2015 7:04 PM in response to Old Toad

Okay! Here's the latest. I think my Canon HV40 is malfunctioning. I bought a new 1G miniSD and the adapter so I could stick it in my laptop. I formatted it in the camera and then tried to import images to my laptop and it worked. The old miniSD also works fine. Of course, I did full initialization on both the miniSD before taking test shots. It appears the the camera is damaged in that it won't recognize the image files (although the thumbnails come thru okay).

So, from now on I just have to import photos using the SD adapter directly into the laptop. Either that or get a new camera. **** thing!

Thanks for all the help.

J

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