Photos for Mac, stuck on "updating" trying to upload to iCloud Photos Library

Hardware

  • Late 2013 MacBook Pro Retina
  • 2.6 GHz Intel Core i5
  • 8GB RAM
  • Intel Iris Graphics


Software

  • Yosemite 10.10.3
  • Photos (latest release that is on Mac Appstore as of 2015-04-10)


Problem

Uploading status of Photos to iCloud Photo Library seems to be stuck at "Updating". No change of progress bar despite hooking up my Mac through wired ethernet for 24 hours.


I've tried turning off Photos in iCloud settings and then turning them back on. Restting, shutting down, all that stuff. No photos are populating on my iCloud Photo Library from my Mac as far as I can tell. Not even 1.


My Upgrade Process

  • Downloaded Photos Update
  • OPTION + CMD opened Photos app
  • Selected my iPhoto Library on an external USB 3.0 drive
  • Photos started converting the library


Photos library finished converting

  • I then tried to enable iCloud Photos Library, but it advised that only the System Photos Library can be used with iCloud.
  • I then changed my System Photos Library to the one on my harddrive.
  • I now am able to successfully enable iCloud Photos Library on the Photos App.


Again the problem I am having is that the uploading status seems to be forever stuck at "Updating" in the Photos App.

Anyone with similar problems? Anyone found a fix / work around?



Supporting Screenshots


iCloud Settings in Photos App

User uploaded file

iCloud Settings in System Preferences

User uploaded fileUser uploaded file


System Prefs > iCloud > Options Pane

Posted on Apr 10, 2015 8:36 AM

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Question marked as Top-ranking reply

Posted on Nov 5, 2017 9:40 PM

I've had this problem at least 4 or 5 times now. My system photos library is on an encrypted external disk. I tried several methods over the years, varying from reboot, to completely disabling icloud photos and keeping a copy on the disk, then enabling it again. (this required me to upgrade to a 1TB icloud subscription, even though I now do not require more than 200GB). All very time consuming, confusion and frustrating. You could argue: why not put the photos on the internal disk, but this disk space is an internal SSD and thus limited in both size and write cycles for lifetime.


Today it was solved much easier, using the killing cloudphotosd described in one of the first replies in this long thread:


  1. stopping the Photos app
  2. and then killing the 'cloudphotosd' process (not kill -9 but kill -TERM was enough)
  3. watch activity monitor, about one minute ~40% cpu and disk activity from the automatically restarted cloudphotosd
  4. open Photos app - still updating...
  5. repeated 1-3 - now cloudphotosd didn't take much cpu and no unusual disk activity
  6. opened Photos app - 'downloading 16 photos' and now '17924 Photos, 1414 Videos - Updated Just Now'


Knowledge gained:

  • don't need to reboot
  • don't need to disable icloud photos and reenabling/downloading all photos
  • the size of the library (17K photos) is not the cause for a multi day long 'Updating' status - in my case above sync/download of new photos took only minutes.


Sorry for duplicates - I didn't read all 16 pages.

239 replies

Apr 25, 2015 3:53 AM in response to G.Lenn

I seem to be on the same boat as most complaining here and I've tested all the solutions provided here (rebooting, restarting iCloud, killing processes, repairing library, clearing CloudKit cache...) and nothing has worked.


I have a few more bits of informations form some testing, maybe helps someone, but I haven't yet been able to solve it.


Context: I have one photo library I imported from Aperture (about 240 GB, 38.000 pictures). I have this library on an external drive connected to an iMac, let's call it the "main library". Then I have a MacBook and iOS devices, let's call them "subsidiary libraries". All of them are connected to iCloud Photo Library and only the iMac main library has the "Download from iCloud" option, the subsidiaries are on "Optimize Storage".


The library imported very well and then started uploading. At some point, after about 5000 it got stuck. It says uploading, but nothing ever happens. At this time, all the subsidiaries received these ~5000 pictures as well as the structure of the library: all the albums are there, even if empty.


Every time I try to reboot the upload process with one of the many solutions provided, if Photos decides to restart the process, it starts with "Processing ~5000 pictures" and then a progress bar "uploads" them until it stops at the same point. I don't think it's actually uploading them all again, but just checking with the servers. In any case, during that time the cloudphotosd process is active. Once it hits the stuck point cloudphotosd goes mute.


However, if I now import pictures into the library (or say, export an album and reimport it), Photos uploads them and cloudphotosd again does it thing until, once again, it goes mute and the rest of the pictures stay put. No more uploading. These new pictures propagate fine to the subsidiaries, and the contrary is valid too. Anything I add to one of the subsidiaries, or any edit I make, propagates across all devices, including the main library. So, it seems there something actually stuck on the main library figurative cogs – beats me.


And to finalize, the even more odd things:

  • Importing pictures into the subsidiaries and editing them show up everywhere, including keywords. However, faces do not show up on my main library. The odd thing is that the information of that face does get transmitted, as a new name tagged on a subsidiary shows up on the faces drop down list on the main, but the pictures is not itself tagged.
  • Importing pictures into the main, as with the example I gave, uploads them and propagates them across the subsidiary libraries. However, and contrarily to the point above, edits on the main are not being uploaded and propagated.
  • This one is the kicker, and may say there are bigger errors beneath. I purged my Aperture library of RAW files, as not have huge files uploaded. When I import them, all are JPGs on the new Photos main library. However, within some of the ~5000 pictures that were uploaded and downloaded, in one Album there are RAW files showing up on a subsidiary!
    I have a theory for this, but no real way to verify it. I had been using iCloud Photo Library on my iOS devices (no Photos Beta though) for a while. At a trip, I imported some photos into my iPad using the SD Card dongle. For a while, I didn't realize it imported RAW+JPG as a bundle that you can't separate, or even see it's there, except for the fact your storage space goes away really quickly. When I did realize this, I deleted everything and only added JPGs. It might have happened that I may have uploaded some RAW files to iCloud Photo Library – these photos are from that trip, so that is consistent. While preparing for the new Photos app, I deleted all photos from the iCloud Photo Library, but I'm not sure if I purged them. When the new main library came along (I had since imported these photos again to Aperture), it might be that iCloud matched a deleted but not purged photo, and just matched it. On the main library, nothing happens, as it's still trying to finalize it's initial setup with iCloud, but on my Macbook subsidiary, it downloaded the RAW from iCloud. I can't double check on iOS devices because they don't display the RAW file indication, even if it exists. This is pure speculation, I have no idea how to check any of this.


I really have no idea of what's going on. Maybe and update clears up some bugs. Maybe I'll try all over again. It's a little disheartening.

Apr 25, 2015 9:19 AM in response to koocmj

In addition to my upload resolutions, I have found a little app called photos geotag. It is doing a nice job of adding geotags to my Photos library.


The process is to export the photos from the Photos app. Do the geotagging. Delete the originals from the photos app. Reimport the geotagged items, which get put back into the Photos app in the same place, but with the location data.


I noticed that having deleted the original items, they were now missing from my iPhoto event folder. By adding them back to the iPhoto event folder they came from all is restored.


Hope this helps!

Apr 25, 2015 12:51 PM in response to G.Lenn

Greetings Everyone. I have posted several times in this thread and thought I'd give an update (my last unless I discover something new). As of today, I have now been running the Photos program for a total of around 72 hours and iCloud for around 40 hours. Not continuously, but for long continuous time periods (10 hours, 24 hours, 20 hours, 22 hours). For a lot of that time I also let iCloud run on the computer. I let NO other programs run (WARNING: Mail does not "play well" with Photos, at least in this uploading stage. Mail runs slow and has crashed several times). In the beginning of the photograph uploading you can following the uploading of pictures on iCloud. At the bottom of the iCloud > Photos, on the screen it gives you a photo upload count roughly every 20 - 30 seconds. These updates stop after 5 minutes, then you have mouse click your browser's REFRESH button, and the counter will run for another 5 minutes. At least that way you can see if your photos are being updated. I was loading around 700 - 800 photos per hour at a rate of around 1Mbps (I have FIOS and should have gotten better upload speeds, but did not). I had 28,000 photos, the process took over 30 hours just to upload the photos. (NOTE: once you have over 20K photos, it takes the computer a LONG time to count the photos (30-60 seconds!).


HOWEVER -- that is not all that Photos is doing. At the same time it appears to be building and/or activating the Photos software. At first I could not edit any photos, then later I could use Rotate, Crop and Filters -- but none of the other 6 features. Still later in the process I could use Enhance and some of the Adjust features. Now, I can use ALL of the Edit features.


Also, the longer you let Photos and iCloud run, the more "stuff" gets uploaded to iCloud AND appears in Photos. At first I was just getting photographs in iCloud > Photos. Later, in Photos, I started to get SOME events and SOME projects, in iCloud is had SOME Albums. At first, the events I got did not have the iPhoto name nor did it contain all the photos in that event. Eventually the event names populated the folders, as did the photos. Now, I have almost all the events on iCloud and in Photos (and all the projects in Photos). iCloud and Photos both store you photos by date taken (kind of like all the events you made, but photos are now in individual folders labeled by date, and the SAME photos are also in another group of folders arranged by event name). It looks to me that full photographs were integrated first, then the thumbnails were uploaded later (or repopulated from the iCloud storage by Photos?). I'm not sure of HOW this is all working, I can just relay what I am seeing.


Even after 72 hours of running iCloud and Photos, it is still NOT finished. I am getting close but both iCloud and Photos STILL have events to fill in with photos.

Make sure you start by going to System Preferences > Energy Saver > Computer Sleep and set it to NEVER. (You can leave the Display Sleep active). Make sure to follow Apple's directions for both making sure iCloud is ready to go, and for how to upgrade iPhoto. Before you start the process make sure NO other programs are running (they will either CRAWL or CRASH and will slow down your uploading process). I suggest not even opening another window in your browser except for the iCloud link. I am now letting them run when I'm asleep or will be away from the computer for extended periods of time.


It's a slow, slow process. The more photos / movies you have, the longer this process is going to take. Take a few notes on what seems to be completed and what isn't completed in both iCloud and Photos, and what editing features work and which ones do not in Photos. The reason I figured this out was that I wrote myself a few notes on what was working and not working, and then compared the notes with what I saw after letting the computer run for another 10-15 hours. I also suggest quitting/logging out and restarting the computer every 24 hours. That also seemed to pick up the pace of what was happening.


As far as I can tell, there is no status bar or indicator that "things" are actually happening (except the upload count on iCloud mentioned above.). Because this process takes so long, there SHOULD be some kind of onscreen box that explains what the computer is doing with Photos / iCloud at that moment, what it's finished, what it has left to do, along with an estimated time remaining. Most of the time I did not see any, moment by moment, updating being completed. Only after letting the computer continuously run for hours, and comparing the current status with my notes, was I able to see that progress was actually being made. MY POINT: Just because it doesn't LOOK like anything is happening ... that assumption might not be correct.


My last guess is that if you have lots and lots of photos and videos (I have 28,000 photos and 8 videos totaling less than 4 minutes), it's going to take a long, long time for your process to complete itself. I'm now over 72 hours of online activity with what I've got to work with. If you have 100K photos and 1K videos, it could be WEEKS before your process gets completed.


Good luck to all!! Thank you for all your help.

Apr 26, 2015 8:55 AM in response to Liverpool Webmaster

Hello everyone,


Instead of struggling to get your Photos almost sent, or trying to find what the software does.

The simplest solution is to go to iCloud.com -> Photos -> Import.


Safari will do the job according to your internet speed.


If you want to import videos, I've found a way:

Send your video from your Mac to your iPhone with AirDrop. The video will be on your iPhone and it will send it to iCloud without issue, here again according to your internet speed.


If you're afraid about your iPhone storage, check in the Photos preferences to manage storage.


That way your don't have to bother about Photos for Mac, and you can upload your entire Library without thinking about it!

Apr 27, 2015 5:15 AM in response to Liverpool Webmaster

Liverpool Webmaster wrote:


My last guess is that if you have lots and lots of photos and videos (I have 28,000 photos and 8 videos totaling less than 4 minutes), it's going to take a long, long time for your process to complete itself. I'm now over 72 hours of online activity with what I've got to work with. If you have 100K photos and 1K videos, it could be WEEKS before your process gets completed.


Good luck to all!! Thank you for all your help.

Why guess? it is a simple math problem to calculate the duration of the upload if you know the upload speed and size (which within limits you do)


So, why guess?

Apr 27, 2015 8:02 AM in response to Csound1

My original upload to Photos Library a few weeks ago went fine and took a couple of hours. There was a status detailing photo counts and time remaining. Now, Photos just says "Updating" perpetually, with no details regarding what is being updated. I've left Photos running for a number of days, with no status change. Activity monitor does show some network traffic, albeit slow. Is anyone else seeing this?

Apr 28, 2015 12:32 AM in response to tnorris

Seems there are a variety of issues here.

My Photos upload got stuck after the "preparing stage" and at the "uploading" stage. My photo library also stopped updating across all my devices so new photos were not reflected.


I tried:

  • Turning off icloud on photos
  • logging out/in to icloud (across all devices)
  • restarting all devices


Eventually I decided to sacrifice a few recent photos/videos taken on iphone and shared via icloud across my mac. I think one of the videos corrupted when I tried to export it from photos on my mac.


If you find that your Photos prepares all for upload and then gets stuck at the upload stage you may have a corrupt file.

Be sure to check and delete from "recently deleted" across all devices


Mine is now uploading slowly but surely

Apr 29, 2015 6:24 AM in response to G.Lenn

Hi there.


I had the same problem uploading photos. However, there is a reply somewhere in this post to this question saying to turn off sleep mode.


It works!


Photo Mac is uploading around 1000 photos a day to icloud!! I noted the number every morning and evening. I check photos on icloud.com and they are there.


It is quite slow I feel, but at least it is doing the job.


With this speed, it will take 46+ days to upload everything (my library is 46000 photos + video)... now I still have 36000+ left to upload...


Cheers!

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Photos for Mac, stuck on "updating" trying to upload to iCloud Photos Library

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