Photos for Mac, stuck on "updating" trying to upload to iCloud Photos Library

Hardware

  • Late 2013 MacBook Pro Retina
  • 2.6 GHz Intel Core i5
  • 8GB RAM
  • Intel Iris Graphics


Software

  • Yosemite 10.10.3
  • Photos (latest release that is on Mac Appstore as of 2015-04-10)


Problem

Uploading status of Photos to iCloud Photo Library seems to be stuck at "Updating". No change of progress bar despite hooking up my Mac through wired ethernet for 24 hours.


I've tried turning off Photos in iCloud settings and then turning them back on. Restting, shutting down, all that stuff. No photos are populating on my iCloud Photo Library from my Mac as far as I can tell. Not even 1.


My Upgrade Process

  • Downloaded Photos Update
  • OPTION + CMD opened Photos app
  • Selected my iPhoto Library on an external USB 3.0 drive
  • Photos started converting the library


Photos library finished converting

  • I then tried to enable iCloud Photos Library, but it advised that only the System Photos Library can be used with iCloud.
  • I then changed my System Photos Library to the one on my harddrive.
  • I now am able to successfully enable iCloud Photos Library on the Photos App.


Again the problem I am having is that the uploading status seems to be forever stuck at "Updating" in the Photos App.

Anyone with similar problems? Anyone found a fix / work around?



Supporting Screenshots


iCloud Settings in Photos App

User uploaded file

iCloud Settings in System Preferences

User uploaded fileUser uploaded file


System Prefs > iCloud > Options Pane

Posted on Apr 10, 2015 8:36 AM

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Question marked as Top-ranking reply

Posted on Nov 5, 2017 9:40 PM

I've had this problem at least 4 or 5 times now. My system photos library is on an encrypted external disk. I tried several methods over the years, varying from reboot, to completely disabling icloud photos and keeping a copy on the disk, then enabling it again. (this required me to upgrade to a 1TB icloud subscription, even though I now do not require more than 200GB). All very time consuming, confusion and frustrating. You could argue: why not put the photos on the internal disk, but this disk space is an internal SSD and thus limited in both size and write cycles for lifetime.


Today it was solved much easier, using the killing cloudphotosd described in one of the first replies in this long thread:


  1. stopping the Photos app
  2. and then killing the 'cloudphotosd' process (not kill -9 but kill -TERM was enough)
  3. watch activity monitor, about one minute ~40% cpu and disk activity from the automatically restarted cloudphotosd
  4. open Photos app - still updating...
  5. repeated 1-3 - now cloudphotosd didn't take much cpu and no unusual disk activity
  6. opened Photos app - 'downloading 16 photos' and now '17924 Photos, 1414 Videos - Updated Just Now'


Knowledge gained:

  • don't need to reboot
  • don't need to disable icloud photos and reenabling/downloading all photos
  • the size of the library (17K photos) is not the cause for a multi day long 'Updating' status - in my case above sync/download of new photos took only minutes.


Sorry for duplicates - I didn't read all 16 pages.

239 replies

Apr 23, 2015 1:59 AM in response to G.Lenn

About the new messages (iPhoto to Photos) or troubles about getting your photos uploaded to iCloud, here is a solution that works fine for your photos:

Go to iCloud.com -> Photos and upload them from there, it will come to Photos on your Mac and your iOS devices.


I have the same problem as you, as soon as I try to upload a video, because iCloud.com only allows .jpg files. When I place a video in Photos on my Mac, it get stuck on uploading even if the video in only 5Mb or 10Mb...


I tried to fool iCloud.com by changing a .mov into a .jpg, it started uploading so I was like "Wow I fooled you **** idiot!" but at the end of the uploading I had a message telling me that this file has a problem and cannot be uploaded... 😟


Hope they will fix that issue on the next update. Bad experience so far...

Apr 23, 2015 2:10 AM in response to koocmj

No, I'm sure because I started to edit faces, then when I tried to upload a video, it was like my Photos Library was stuck and even after restarting, it did not sync anymore, so I had to turn off iCloud Library, delete the Photos file located in Images. Recreate one and restart the sync. Then all my photos came back, but faces didn't keep anything...


So the advice is, don't spend hours or so to edit all faces until Photos is updated without issues.

Apr 23, 2015 2:00 PM in response to G.Lenn

After days of wrestling with this, my PhotoApp seems to be uploading (at glacial speeds). But I'm not trusting it: I purchased a month of cloud space back when I was hopeful, but I've downgraded again and will not pay a dime for this.


I'm further baffled by Apple's refusal to include a "show in finder" feature (as iPhoto had). When I put this to Support, they asked, "Why would you WANT to show the photo in finder?"


Because it's mine and I want to, and that should be good enough. (In fact, I wanted to know because I'm now downloading all my pictures to a terabyte outboard drive. This is getting surreal.)


Whoever said this feels a great deal like the old Microsoft days was dead on: it's Kafkaesque.

Apr 23, 2015 10:39 PM in response to G.Lenn

Uplate on my progress. Fingers crossed, I have got another 400 pics up in the last 10 hours.


i Took my MacBook photos app offline. I the. Deleted everything since the library seemed to be getting messed up. I had taken a copy of the photos library and saved it on my backup hard drive before every I started the iCloud process, thus I started with a copy of the library as just imported from iPhoto.


i Then deleted all videos, having exported them from iPhoto. I had noticed that the videos were causing bother. This was possible thanks to Welout. Their post above showed how to see what photos are being worked on.


SO far it is uploading and populating all my albums. I hope I haven't jinked the process! I will let you know how this finished.

Apr 24, 2015 12:05 AM in response to G.Lenn

Greetings again! While I realize this thread is about uploading photos to iCloud, I have discovered a few other things about Photos that you might find useful. As I wrote in an earlier post, I was able to finally get all 28K photos and 8 tiny videos uploaded. I also reported in this thread on some issues I am having with the photos stored in iCloud and Photos. This morning I started to experiment with EDIT in Photos and spent several hours trying to use the features.


Much to my chagrin there were a number of editing features that simply did not work. For example, ENHANCE did not work. You mouse click on the magic wand and nothing happens. ROTATE, CROP, and FILTERS worked. ADJUST has 9 sub-features (like LIGHT, COLOR, SHARPEN, etc.). Three of the 9 features worked for me (BLACK/WHITE, DEFINITIONS AND VIGNETTE worked, the others did not). In addition, once I edited and saved a photo, I could NOT export it to the desktop. I got the error statement: "The export operation failed to create a file for the photo identified below. Unknown error (1.005)." If I tried exporting the original photo it did so with no problem.


I had to leave the computer for about 6 hours, but I left Photos running (along with Mail and Safari). When I returned to the computer Photos, Mail and Safari were all running very, very slow. I had to force quit Mail, then quit Safari and Photos and restart the computer. I started Safari to write this post up, and I started Photos so I could check the accuracy of my notes as I wrote this post. WELL ... much to my surprise, some things have changed! In ADJUST -- LIGHT, COLOR, WHITE BALANCE and LEVELS now work. Only SHARPEN and NOISE REDUCTION (2 of the 9 sub-functions of Adjust) do not work at this time.


Also, now edited photos will EXPORT to the desktop.


Besides the Editing, photos are filling in my albums in Photos. Where I only had 1-2 photos in an album (when in reality some had over 100), I am now finding many more "filled" albums with the proper number of photos. Also, instead of only seeing 45 of my 315 albums, I how have too many to count, but they all appear to now be in Photos!! Most of them were in a folder called "iPhoto Events." They even had the correct name associated with it. I still have some "empty folders" - hopefully they will fill in as time goes by. I also still have a lot of empty folders labeled with just a date. I have no idea what that is about, but they are all grouped in ANOTHER folder that also has the name "iPhoto Events."


My PROJECTS (softcover and hardcover books I've made) is still short a LOT of books I have made. However, the books I do have there now contain the photos associated with them (before only 4 of the books had photos). Also, I have one additional Project from the last time I counted them.


Finally, in iCloud, a LOT more of my Albums are populating with the correct album name and photos!!


I check with the App store to see if any Photo updates had been added, negative. (Although there is an update for iMovie that is ready for uploading).


My only idea at this point is to let Photos keep running. Even after all your photographs are uploaded, apparently PHOTOS has a lot of other work to do matching up Album / Project names with their correct folder and photos, etc. Why some of the editing functions didn't work this morning and do so now is a mystery. Perhaps different functions become active as different amounts of photographs have been uploaded? (That doesn't even sound logical to me ... but it seems to be what I am observing.)


BOTTOM LINE: As time goes by, more and more of the Photos program and iCloud storage work as advertised. I'm hoping by letting Photos continue to run day and night that perhaps most (dare I suggest all?) the issues will work themselves out.

Apr 24, 2015 7:39 AM in response to Liverpool Webmaster

Liverpool Webmaster wrote:



BOTTOM LINE: As time goes by, more and more of the Photos program and iCloud storage work as advertised. I'm hoping by letting Photos continue to run day and night that perhaps most (dare I suggest all?) the issues will work themselves out.

Exactly what happened with me, everything transferred, seemingly at random intervals and it took a long while to complete.

Apr 24, 2015 7:55 AM in response to G.Lenn

Finally, after 10 days and too many hours, my pictures have finally uploaded to Mac and synced with my iPhone and iPad.

It was stuck uploading for days but what made it finally happen was setting my computer to never sleep in energy saver and leaving my photo preferences uploading. It then took 2 full days but its finally done. I had less than 2500 photos but it duplicated many so now I have over 5000 photos - I think because I restarted the process so many times when it got stuck. Now the tedious task of deleting duplicates. Really, Apple- you could have done better with this program!!

Apr 24, 2015 10:01 AM in response to LIZZYLAB

The Photos experience has been frustrating. I just got signed up for Lightrooms synching between my ipad and laptop. I loaded some photos on my ipad I had taken with my Phantom 2 Drone and by the time I got home and opened my computer they were available on it. I do believe most of our problems are the onslaught of persons trying to use icloud for Photos that resulted in the sudden release of Photos. I suspect it will get smoother.

Apr 24, 2015 2:41 PM in response to G.Lenn

I honestly do not know what I just did, but it actually changed from updating to preparing 1700 something (though I have 4381 photos). I went to system preferences (the app), clicked on iCloud from there. Then clicked on photos, options. The minute I did that, from the corner of the screen where I had left photos to update in the background, it automatically triggered it to begin the process, I am so hype. Hopefully it can get all the pictures downloaded.

Apr 25, 2015 1:32 AM in response to koocmj

To update, I have nearly uploaded everything. It is chugging along quite well.


i Had started over with a fresh copy of the library. Issues for me (apologies if you read this and think "idiot", but I am relatively new to Mac and OSX:


1. 2 large videos of 30 mins which I had not noticed were stalling the process.

2. Mac going to sleep, obvious I guess!

3. Auto log off. This is has been my main issue with the process appearing to stick. I did not realise that my MBP logged me off after 1 hour of inactivity. This explains why so little was achieved each night!


Like I say, you may think "idiot" but some of these newbie errors may help others who are battling. These three items seem to be the main issues I was having. The constant playing around also screwed up the library. By starting afresh and fixing the above the process has been quite painless.


One other question I have relates to geotagging. It seems that, unlike iPhoto, I cannot geotag photos taken on my digital camera. Has anybody come up with a good solution for geotagging with this new program. I tried importing a test photo to iPhoto, geotagging it then importing to Photos, but the geotag data doesn't appear to have come across.


Thanks all!

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Photos for Mac, stuck on "updating" trying to upload to iCloud Photos Library

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