Problem download software compatibility with Windows with bootcamp.. someone can help me?

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Problem download software compatibility with Windows with bootcamp.. someone can help me?

Hi!.. I have a problem when I try to install Windows with bootcamp (in my case the version is 4.0.4). I don't understand whats happen, because in the past, I could install, then I clean my bootcamp partition with disk utility and now I try to install again and always appears this message

Unable to download software compatibility with Windows because of a network problem.

I read that is necessary try a lot of times, and I and tried, and tried.. and I did it, but is impossible, always appears this message..

Mi computer is macbook pro 4gb, version 10.7.5 and I try to install windows 7 (the same Windows 7 that I installed before)

Someone can help me?

And I'm so sorry if I do mistake with my english, I'm try to write the best I can..

Thanks a lot!

MacBook Pro, Mac OS X (10.7.5), null

Posted on Apr 10, 2015 7:25 PM

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Answer 1

Loner T

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Apr 10, 2015 7:27 PM in response to natyc_mk

What year/model is your Mac?

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Answer 2

natyc_mk Author

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Apr 10, 2015 7:34 PM in response to Loner T

It's Mac Book Pro mid 2012 and the software is OS X Lion 10.7.5

the bootcamp is versión 4.0.4 (437) and I try to install Windows 7

Thanks a lot!

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Answer 3

Loner T

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Apr 10, 2015 8:50 PM in response to natyc_mk

Do you have a Windows 7 DVD?

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Answer 4

natyc_mk Author

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Apr 11, 2015 5:09 AM in response to Loner T

I have an .ISO and I tried by .ISO and tried burning .ISO in a DVD.. but it's the same, the message appears..

It's stranger, because, is the same .ISO that I installed before.. all is the same, .ISO, bootcamp, macbook pro and software...

And I installed before, and I cleaned the bootcamp partition, and I installed again.. and after that I cleaned bootcamp partition 4 month ago and now I tried to install and this message appear.. 😕

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Answer 5

Loner T

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Apr 11, 2015 6:32 AM in response to natyc_mk

I have the same model Mac as you do. It supports using either an ISO or a physical DVD and a USB, to create a USB Installer, which will contain the Windows files and BC drivers. If you are running into an issue with downloading Windows Support Software from Apple servers, it does not indicate any issues with your ISO or DVD, but the part where BC Assistant connects to Apple Servers.

1. Are you using a wired connection? Wireless connections are slower and can cause problems.

2. Can you run the following commands from OS X Terminal and post the output? These look for any entries in these two files which may be invalid.

grep apple.com /etc/hosts

grep apple.com /private/etc/hosts

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Answer 6

natyc_mk Author

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Apr 11, 2015 2:58 PM in response to Loner T

The problem appears when is downloading software compatibility with Windows.. Started to download the software, but after a minutes the message appears..

I attach an image of whats appears, is in spanish but the message is "Unable to download software compatibility with Windows because of a network problem."

Yes, I'm using Wi-Fi, but the 2 times I installed before I use the same Wi-Fi and I didn't have problem.. and I'm sure that my Wi-Fi is working correctly..but.. could be this?

I don't have a wired connection.. I will try with someone who has a wired connection, maybe work..

I ran the commands but does not any result, just this:

Last login: Sat Apr 11 18:20:36 on ttys000

MacBook-Pro-de-Natalia:~ natalia$ grep apple.com /etc/hosts

MacBook-Pro-de-Natalia:~ natalia$ grep apple.com /private/etc/hosts

MacBook-Pro-de-Natalia:~ natalia$

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Answer 7

natyc_mk Author

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Apr 11, 2015 3:45 PM in response to Loner T

My aunt is my neighbor and she has a wired connection, so, I tried with a wired connection but is the same, the message appears again..

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Answer 8

Loner T

Level 9

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Apr 11, 2015 4:07 PM in response to natyc_mk

I have seen similar errors for users from Scandinavian countries and Far East (Singapore, Cambodia,...).

Do you have an Apple Store close to where you live?

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Answer 9

natyc_mk Author

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Apr 11, 2015 4:18 PM in response to Loner T

No, I don't have an apple store near me.. the most close is like 8 hours from my home.. 😟

do you know what might be going on? 😕

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Answer 10

Loner T

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Apr 11, 2015 5:14 PM in response to natyc_mk

The software is on Apple CDN (Content Data Network). Users outside the US run into many issues downloading this software. There is a workaround, but it does not work in all cases.

From System requirements to install Windows on your Mac via Boot Camp - Apple Support, you can download the BC drivers appropriate for your Mac. Any entry which has BCA, is not publicly available.

You can then create a DMG file using Disk Utility from the USB where you download the .zip, and copy it to

/Library/Application\ Support/Bootcamp directory and then try BCA again.

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Answer 11

natyc_mk Author

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Apr 12, 2015 3:52 PM in response to Loner T

I read in System requirements that I need BootCamp 5 to install Windows (if I understood correctly)..

Right now I have bootcamp 4.0.4 so, how can I do to upgrade mi BootCamp?.. because in apple support I can download the BC support software but it's to run in windows, it's no the upgrade of BC that I need..

So, where or how can I do to have BootCamp 5 ?

I can't find the upgrade to bootcamp 5.. 😕

I think that this maybe can help me..

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Answer 12

Loner T

Level 9

59,471 points

Apr 12, 2015 9:29 PM in response to natyc_mk

Your version of BC Assistant is tied to you version of OS X.

From Boot Camp 5.1: Frequently asked questions - Apple Support,

Which versions of Windows work with Boot Camp 5.1?

Boot Camp 5.1 supports 64-bit, non-Enterprise versions of Windows 7, Windows 8.0, and Windows 8.1. This version of Boot Camp doesn't support Windows XP, Windows Vista, or any 32-bit version of Windows. Depending on your Mac, you may be able to use an earlier version of Boot Camp to work with other versions of Windows. For details, see the Boot Camp system requirements for Microsoft Windows.

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