iTunes 12.1.2: Match BROKEN! Deleted playlists, etc.!

I had this same problem today. Created a new playlist on my Mac, all the songs for which are in iCloud. I updated Match trying to get the playlist to sync on my iPhone, and the playlist completely disappeared. All other playlists are in tact as far as I can tell.

I have been trying to update my iTunes Match for two days, and the computer hangs up on "Waiting for Apple to Deliver your iTunes Match Results". After several hours, I may get the message that Genius could not be updated due to a server timeout error.

I am having the same problem. Playlist I create on the iMac now disappear and get deleted automatically.

I noticed that if I create a playlist in IOS that it seems to work but a playlist created on a Mac gets deleted. This is a small workaround. I created a test playlist on the iPad Mini and it did appear on both of my Macs.

I had the same issues today. But it only happens for me if I make a smart playlist and one of the rules is related to the icloud status. So for example if I make a smart playlist that has all the songs with the icloud status as uploaded. The list will delete after a short time. If I make another one that says songs i have played more the 10 times that one will not be deleted. So in my case the rules matter for what ones stay and what playlists go.

I'm a DJ as well and use two Macbook pros for my music. One of my MBP is in my studio for me to buy music and build playlists, then I use match to sync up my other MBP to use at gigs.

Since the new update, Match will kill any new playlist. It will only let your iTunes account have the playlists that we created before the update.

I tested it out with Apple Support on the phone with me, we went through 7 new playlists, trying to see what happens and everytime, it would dis-appear.

One time, I did not even click on update iTunes match and the playlist just disappeared from the screen.

I'm on hold now, waiting on an engineer to escalate the issue. A fix needs to be done. By the way, like you, I've lost 4 hours of work last night and 3 hours of work today. This all happened before I called. I've been on the phone with apple for 3 hours now......

Come on programers and engineers! You did not see this coming????? Really..... Playlists are essential to any good iTunes account and it's definitely essential to DJ's that use iTunes to play our music that we pay for legally.

Did they give you any indication of the timeframe to fix

Just got off the phone. After a few crazy things they tried, as if it were my fault, i spoke with an engineer I think. He took down a bunch of data and had me do a lot of resets and turn offs of everything in iTunes. Now my iTunes Match is updating, but it seems as though it's re-uploading my entire library which will take hours and hours. He did write up a fix it note and will pass to the software guys. It's definitely a bug, and he said they will fix it. i have to call back tomorrow.

This problem start to happen on Friday for me and I ran some troubleshooting and it worked until Saturday afternoon, I am glad that I wasn't the only one having this problem! I talked to one of the senior advisor through iTunes last night, he said that they will reset my iTunes match account, should take about 48hours which is tomorrow, and should get an email from him as well after its done. I turned on the service today just to see if it was working hopefully, but no luck.. Every time I send a song to one of my playlist, and update iTunes match the whole playlist disappears... I also tried through my iPhone that does the trick until you want to add more songs through iTunes on the mac. This is a big bug for me, cause I love having this service!

OS: Yosemite 10.10.3

iTunes: 12.1.2

I wonder if this is a fix on their server side or if we are going to have to wait months for the next release ? any guesses based on the conversation

But you can't create smart playlists on iOS 😐

I'm having the same issue. It started when I tried to create a playlist on Saturday. Deleted that playlist. Thought it was a bug so I made it again (20 min each time) and it deleted it, deleted another playlist, and replaced all the songs in the other playlist with the songs from this playlists. Then I tried to import previous playlists and it deleted half of the playlists from each playlist folder I have (roughly 10 playlists per folder). I thought the problem would be fixed by now so I decided to add a new song to an already existing playlist this morning and it deleted that playlist as well. This ***** and I don't know what to do.

From him, it sounded server, I think personally their is a bug in the software it wasn't doing this on 12.1 I mean there were minor problems with iTunes Match on the previous software but nothing as severe than this! If it is server and multiple users are effected then it will still be a long wait cause they have to reset those who are having issues individually. We shall see either today or tomorrow if I can do anything with iTunes Match. I will let you know!

Right now, I'm either waiting until later today or tomorrow to turn on the service if one of the senior advisors at iTunes don't email me back about resetting my iTunes Match account on the server to see if that fixes the issue, but as of right now you can't really do anything. I would turn it off right now, and make a playlist like that, and plugin the devices that you want music on. I've been working on it since Saturday afternoon, trust me I tried everything that I can think of! Out of the blue you found a solution Please share!