Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes 12.1.2: Match BROKEN! Deleted playlists, etc.!

I'm just trying to gauge if anyone else is having this problem. I've noticed since recent releases of iTunes I've had more and more problems with iTunes Match. It originally worked fine (I signed up the day it was released), and it is getting REALLY bad now. After the most recent update (12.1.2) I spent hours, as usual, rating, tagging (BMP, Key, etc.) all of my newer tracks. I soon find out that iTunes Match has deleted all of those tags and reverted back to the original tag. What's worse, no matter how many times I delete playlists, they just come back a few minutes later. I literally deleted a folder with a playlist in it 15 times, every time I look, there it is again! To REALLY top it off, today I had been working on building a playlist for about five hours (I'm a DJ, I build my lists in iTunes then import them in to Traktor). Literally as I'm working on moving tracks between playlists, iTunes COMPLETELY DELETES my entire playlist and reverts my other playlist back to some version from the day before!

It's REALLY horrible, not only unusable, but to the point of causing me serious problems. I've been a Mac user for at least 20 years and I can definitely say I've never had a problem like this with iTunes. I've just never seen anything built by Apple that actually deletes files without any interaction. Oh, any the other computer on my iTunes Match account does have the latest version of iTunes as well.

Anyone else experiencing this?

MacBook Pro with Retina display, OS X Mavericks (10.9), 2.6 GHz - 16 RAM / 512GB SSD

Posted on Apr 11, 2015 8:32 AM

34 replies

MikF

Level 1

9 points

Apr 23, 2015 6:47 AM in response to Cornelius Qualley

Hi,

I was experiencing this and had been experimenting with adding a simple playlist on a daily basis and leaving it to see what happened.

Looks to me like it is all working again as I am now able to create smart playlists on my Win8.1 iTunes and my MBP and see them sync correctly, and onto my iOS devices as well.

Server Side Fix I'm guessing.

Mik

Apr 23, 2015 6:52 AM in response to Cornelius Qualley

Seems to be working for me, too, now. Although I haven't checked it yet on my MacBook (where I first noticed the problem), but my iPhone and iMac seem to be working.

navycmc

Level 1

7 points

Apr 23, 2015 5:57 PM in response to Cornelius Qualley

I don't know what they (Apple) did, but I guess my complaining and filing a report with the engineers helped because it seems to be working now.

ChiDid

Level 1

0 points

Jun 9, 2015 2:12 PM in response to Cornelius Qualley

I had the same issue with missing songs and playlists in iTunes on my MBP. The songs and playlists WOULD show up on my iPhone and iPad though.

To fix the issue, I went into iTunes>Username (top right, next to play bar)>Account Info>iTunes in the Cloud (mid page)>Click "Add this computer"

It appears this retrogressed the iTunes match scan. Once complete, all songs and playlists were available.

iTunes 12.1.2: Match BROKEN! Deleted playlists, etc.!