ipad mini 3 imessage sign in loop

Question

Level 1

11 points

ipad mini 3 imessage sign in loop

ok i have an issue with quite a few ipad mini 3`s you cant use a newly created apple id with them the new id`s work fine with other apple ipads so are all activated so no issues there.

If i put older apple id`s into the new ipad mini 3`s they login and im able to send and receve messages and use facetime fine so i know the new ipad 3`s do work.

I have been in touch with apple and have done all the usual tricks date time etc even put them into dfu mode and reset so im now waiting for the engineer`s to

do there stuff does any one know if apple have any issues with there activation servers 😠

iPad Mini, iOS 8.3, wifi

Posted on Apr 12, 2015 9:32 AM

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Answer 1

'shana

Level 1

55 points

Apr 12, 2015 9:59 AM in response to adamf69

Somewhere along the line there IS a problem. I've been working with AppleCare for weeks now trying to get back into messages and Facetime.

My friend's ID works on my mini 3, but my ID won't work on her mini 1 (or my mini 3)

There's a giant post at imessage and Facetime sign in activation error iPad ios8.1.2

I think they fixed the problem people had in January, but other problems happened later in March and April.

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Answer 2

adamf69 Author

Level 1

11 points

Apr 12, 2015 11:10 AM in response to 'shana

it still doesn't help new users as these Apple iPads are very expensive compared to other devices I thaught you get what you pay for maybe I should have had it set up for me in store so I could refuse to pay rather than get stuck with it all Apple helpline said was use Skype and other message services

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Answer 3

'shana

Level 1

55 points

Apr 12, 2015 12:26 PM in response to adamf69

Mine actually worked at first. I set it up March 14 and it quit working on the 20th while I was sleeping.

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Answer 4

adamf69 Author

Level 1

11 points

Apr 12, 2015 4:17 PM in response to 'shana

and all apple can say is use Skype and other messaging services while we wait but this iPad is 3 days old 😠

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Answer 5

'shana

Level 1

55 points

Apr 13, 2015 1:09 PM in response to adamf69

Yeah, I've mostly seen this problem with people who have new AppleIDs which means new Apple products. I don't know what to tell you. I didn't get mine primarily for messages (although I really enjoyed it while it worked!) so I am just waiting till they get it sorted.

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Answer 6

lamsipad

Level 1

5 points

Apr 14, 2015 5:39 AM in response to adamf69

this problem seems to have been going on for months - so if Apple don't resolve it soon Microsoft (who took over Skype) might well get a chance to bounce back! Come on Apple time you got this sorted and be honest with the problems instead of painting a sea of greens in your system status !! https://www.apple.com/uk/support/systemstatus/

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Answer 7

'shana

Level 1

55 points

Apr 16, 2015 8:06 AM in response to lamsipad

I'm not totally sure it's the exact same problem all this time - if you go back and look at posts it seems to come in waves. There were a bunch of posts in September, then January and then March and April.

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Answer 8

adamf69 Author

Level 1

11 points

Apr 21, 2015 1:03 AM in response to adamf69

UPDATE UPDATE UPDATE its now working I turned off auto date and time rebooted it turned auto time date back on then signed into iMessage hey presto all working fine even though I have done all this before

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Answer 9

D.Cohen

Level 6

8,588 points

Apr 21, 2015 1:10 AM in response to adamf69

It sometimes helps when you first log in with the new Apple ID on your Mac/iCloud.com and only then on the iPads/iPhones.

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Answer 10

adamf69 Author

Level 1

11 points

Apr 21, 2015 1:17 AM in response to D.Cohen

we did that also .

rhere has been quite a lot of us with this issue so hopefully it's all been sorted😁

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Answer 11

May 21, 2015 10:32 AM in response to adamf69

I have an answer!!!!!!!!

To recount my experience, mine worked for about 10 days and then stopped working. After weeks of not having time to address this problem, two Saturdays ago, I decided to tackle it. I had 2-1/2 hours on the phone with "senior" tech support, at the end of which they told me to go to the store. Another 2-1/2 with a "senior" genius resulted in nothing. Another 2 hours at home, nothing. Two more conversations with Apple which said they had escalated my problem to engineering, but I'd most likely have to wait for the next IOS update. (Great Saturday, right?)

Light bulb went off. I went back to Apple Store and asked to try my imessage and facetime login on a new ipad that hadn't been updated to 8.3. Worked perfectly. They exchanged my ipad mini 3 for a new one under warranty. I'm now using a new ipad mini 3 which I WILL NOT update.

The problem is the 8.3 update and using any apple ID that has been created or modified since then. I told Apple "senior" phone support, and they said it was MY OPTION to update the software. Seriously?!? This is my fault?!?

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