Q: imessage and Facetime sign in activation error iPad ios8.1.2
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Jan 21, 2015 7:28 AMby Demo,HelpfulI am sorry that I have nothing to offer other than what you are experiencing seems to be more and more prevalent over the past few weeks. I have seen more people posting about this over the past two weeks than I will see for weeks and weeks. I just cannot believe that it is a software or hardware issue especially when I read posts like yours and like this one here.
Tried everything, FaceTime has an error occurred during activation on my iPad Air.
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Jan 21, 2015 9:21 PMby iFault,I am experiencing the same problems. My iMessage automatically stopped working yesterday. I tried the following;
- Turning Airplane Mode on and off - no luck
- Setting time and date - no luck
- Resetting network connection - no luck
- Restarting including updating software to IOS 8.1.2 - no luck
- Deactivating iMessage on all devices then reconnecting one by one starting with the Mac - no luck
- Rebooted modem - no luck
- Troubleshooted with mobile network provider - no luck
- Managed Apple ID and checked all the details match - no luck
- Even changed passwords - no luck
I have repeated all the above multiple times and other suggestions online and no luck. If there is an answer to our problem it would be great. I somehow think its the software update as this happened with the previous update for me and it took months to rectify.
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Jan 22, 2015 5:01 AMby seasider61,Having the same issue. I-messenger & Face-time both working perfectly yesterday, then last night got the 'error occurred during activation' message.
I have tried switching off, and upgraded. No difference. Not happy.
Guessing a trip to the 'local' Apple store then......oh wait that's an hour away..grrrrr
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Jan 22, 2015 8:30 AMby Dawnie3118,Yes I too have the same issues! Stopped working last Friday. Been escalated to engineers now & I await a response from Apple. No timescales given, but they are aware of the issue & it is affecting a small minority of IPads apparently!
So far its been a week & the iPhone works fine
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Jan 22, 2015 9:14 AMby Tofer King,MCfloyd49,
Do you by chance have an Airave system?
I am a customer of Sprint and started having the problem you are having sometime between Fiday and Monday. I just remembered that on Friday afternoon, I launched my Airave box. It stopped working a couple of weeks ago and I was told to throw the power cord away. I did so and the new power cord arrived Friday afternoon and that's when I hooked the Airave back up.
I don't have cellular service on my iPad, but I need the box for making calls from my house.
Tofer King
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Jan 22, 2015 9:32 AMby nigel169,I've had this issue for about a week on my iPad Air. iMessage and FaceTime had logged me out overnight. Been on this thread - but although restarts worked for a couple of the people on there even though they'd done it before, it didn't work for me. I have done all the usual things, resets, restored from backup (as far back as November) set up as new iPad and none of it works. After a reset I do get to choose which phone and emails I want to use, but then when I tap NEXT it flicks back to the sign in. I wiped it and set it up with my wife's Apple ID. Wouldn't work with her details either. Had an old iPad 4th Gen which I was about to sell, which I'd already wiped. I set that up with my Apple ID and that worked OK, so I concluded it was my iPad Air that was at fault.
I assume when you restore and delete everything that it doesn't actually delete the core apps such as Messages because it seems to happen too quickly. It took ages to download ios8 initially and yet the restores don't take long at all to bring up the main apps which makes me think they stay in memory while everything else gets deleted. Don't know if that's the case.
Came to the conclusion it must be Apple and have just done a reset every day in the hope that one day it will work.
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Jan 22, 2015 10:04 AMby Demo,nigel169 wrote:
I assume when you restore and delete everything that it doesn't actually delete the core apps such as Messages because it seems to happen too quickly. It took ages to download ios8 initially and yet the restores don't take long at all to bring up the main apps which makes me think they stay in memory while everything else gets deleted. Don't know if that's the case.
Came to the conclusion it must be Apple and have just done a reset every day in the hope that one day it will work.
The preinstalled apps cannot be elected or installed again. They are built into the iOS, so when you erase all content and settings, they will still remain on the iPad and be present when you activate the device again. If you restore to factory settings by using iTunes (which is different than erasing all content and settings because you are installing the iOS all over again when you restore to factory settings) the built in apps will still be on the iPad.
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Jan 22, 2015 10:18 AMby mcfloyd49,TThanks everyone so far, seems to be an apple problem definitely. My iPad air is only a few months old so if it is affecting some isolated iPads does that mean they'll have to replace them under warranty?
how do I raise an apple support issue? I need to phone again I guess.
In response to Tofer King, no I don't have an Airave system. I've tried to sign in to iMessage and FaceTime using different wifi networks (including apple's own store wifi) and makes no difference.
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Jan 22, 2015 10:46 AMby Dawnie3118,Yes phone Apple Support, tell them you have done all the resets etc etc. My iPad Air is also only a few months old & have been told by the senior advisor that this is not an issue where a new iPad would be issued, so I guess it's a waiting game until the next update I guess. So frustrating!
