You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

gregoriok11 Author

Level 1

5 points

iMac 5K crashes when selecting large jpegs

I have a new iMac 5k, and I've noticed a very troubling issue. It's hard to figure out where it is coming from or what is causing it, so I'm hoping there'll be someone who has been through this before and knows what to do.

I export images from Lightroom or Capture One, simple full size jpegs at 100%, with metadata to my desktop or other folders. If the image is over a certain size, and I click on an individual image, within a second the entire computer has crashed and is restarting. If I select several of the images, everything is fine, it's when I click on one. I don't click to open the image, just select it. I've imported RAW images without issue, selected them, previewed them with no problems at all. Only exported images.

As a test, I've transferred the jpegs that crash the iMac to my laptop (by selecting multiple and moving via airdrop) and open them without any issue, so I don't think it's Lightroom or Capture One. I'm trying to figure out if this is a software or hardware issue. I think it might be a corrupted file somewhere that reads the metadata and previews the image with a thumbnail, but haven't found anything useful googling yet.

Any ideas? I'm happy to provide whatever info/screenshots about the issue to help.

iMac (Retina 5K, 27-inch, Late 2014), OS X Yosemite (10.10.3)

Posted on Apr 12, 2015 11:32 AM

24 replies

NajamQ

Level 1

1 points

Apr 16, 2015 11:48 AM in response to William Bridgeforth

Ok. updating now. Hope it improves the problem.

Update : Not solved. Still crashed with a kernel panic.

Apr 17, 2015 11:37 AM in response to gregoriok11

I have the samen problem with my 5K late 2013 iMac 27'' with NVIDIA GeForce GTX 775M. I have the problem while previewing the images in the Finder. I have no problem with viewing the large images in the Photos app. Before the 10.10.3 update I had no problems. Hope Apple will fix this problem soon.

Interesting to note that the problem does not occur with large CR2 (raw) images, but only with large JPG images.

Apr 19, 2015 11:53 AM in response to gregoriok11

Just googled this. I'm glad I'm not the only one. All of my large files either crash the iMac 5K or are displayed as a grey window. I got the 5K specifically for my photography work and I can't currently use it for it!

I do hope Apple is on this because calling them it's as if they've not heard of the issue and the Apple store peeps also play the same game.

We can only hope for a quick fix.

Jerry36

Level 1

14 points

Apr 19, 2015 12:45 PM in response to gregoriok11

yesterday, I had updated finial package. But Apple seems never solve this issue.

When I repair disk permission, I found displaypolicyd is strange.

And "HWJPEG not available on this platform" is main root cause.

Follow Iplacencia's temporary solution to remove message only.

https://discussions.apple.com/thread/6624349

1 - Create a shell script example: fixesPermissions.sh

sudo chown -R root /private/var/db/displaypolicyd && sudo chgrp -R wheel /private/var/db/displaypolicyd

2 - Path in my case

/etc

3 - Allow my user to run the script without root password

sudo nano /etc/sudoers

below the line

# Samples

# %users ALL=/sbin/mount /cdrom,/sbin/umount /cdrom

# %users localhost=/sbin/shutdown -h now

add line

myuser ALL=NOPASSWD: /etc/fixesPermissions.sh

key cmd + x

key y

key cmd + m

4 - Run the shell script when my user logs (Modify)

sudo vi /etc/fixesPermissions.sh
add "defaults write com.apple.loginwindow LoginHook"

- Jerry

gregoriok11 Author

Level 1

5 points

Apr 19, 2015 12:58 PM in response to Steeve Patrick Rivard

Hi Steeve,

As a quick update, I've called Apple and sent them video of the issue happening, as well as given them diagnostic reports from my machine. They do know of the issue, they have confirmed it is a OS X bug, and they are working on it. Who knows how long it will take, but at least there are some answers.

-Greg

Apr 20, 2015 7:25 PM in response to gregoriok11

Ditto. Was contacted by Apple today and they confirmed the problem as a system issue. No immediate fix, we'll just have to wait for the next system update.

NajamQ

Level 1

1 points

Apr 20, 2015 10:30 PM in response to dibugnara

At least Apple acknowledges the problem. There should be a fix soon. Preview is so well integrated into finder that using alternatives is always taking extra steps, especially when you have no idea which image is going to crash the system.

Found this http://appleinsider.com/articles/15/04/16/os-x-10103-triggering-kernel-panics-wh en-previewing-jpeg-files

Apr 23, 2015 10:16 AM in response to NajamQ

Apple released an update today (iMac-only) that fixed the problem for me! (Link below)

iMac Graphics Update

Apr 23, 2015 12:29 PM in response to William Bridgeforth

Same here, i downloaded and installed the patch. I can now browse to my large photo set in JPG without any problems. Great work Apple!

iMac 5K crashes when selecting large jpegs