LLH873

Q: My mac doesn't recognize my new Canon Vixia HF R600 camcorder, any ideas why?

I just purchased a Canon Vixia HF R600 camcorder.  I'm trying to transfer the video files (recorded in MP4 format) to my iMac (OS X Lion 10.7.5) with the USB cable that came with my camera.  After connecting and powering on my camera, I see the words "USB connection" on my camcorder screen, but absolutely nothing on my iMac.  With my old camcorder, it would show up as an external device on my desktop/in finder and I could transfer files to my mac and then view them either with Quicktime or import into iMovie.  But my computer doesn't seem to know that anything new is connected.  Can anyone help me?  Thanks

iMac, Mac OS X (10.7.5)

Posted on Apr 12, 2015 4:03 PM

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Q: My mac doesn't recognize my new Canon Vixia HF R600 camcorder, any ideas why?

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  • Helpful answers

  • by GeeD,Apple recommended

    GeeD GeeD Apr 13, 2015 2:03 AM in response to LLH873
    Level 5 (7,676 points)
    Video
    Apr 13, 2015 2:03 AM in response to LLH873

    Your camera is shown as supported in iMovie 10: Cameras supported by iMovie - Apple Support

    but not in iMovie 9: http://help.apple.com/imovie/cameras/en/index.html?lang=en_US

     

    Are you running iMovie 9  (=iMovie '11)?

     

    Geoff.

  • by LLH873,

    LLH873 LLH873 Apr 13, 2015 4:20 AM in response to GeeD
    Level 1 (2 points)
    Apr 13, 2015 4:20 AM in response to GeeD

    I checked and I do have iMovie 9, so you think that is my problem?  Can i upgrade to iMovie 10 for free and do you if there are any other negative consequences about iMovie 10 that I should be aware of?

     

    What if I just want to transfer the mp4 files from my camcorder to a thumdrive so i can share the files?  or use a different video editor?  do you know why doesn't my iMac even recognize new hardware when i connect via the USB cable that came with my camcorder?

     

    Thanks for the quick reply

  • by GeeD,Apple recommended

    GeeD GeeD Apr 13, 2015 7:14 PM in response to LLH873
    Level 5 (7,676 points)
    Video
    Apr 13, 2015 7:14 PM in response to LLH873

    Actually iMovie 10 requires Mac OS 10.9 or 10.10.   if you update the OS you can download iMovie 10 for free and iMovie 9 will still be available to use.  iMovie 10 is a big change from iMovie 9 and some capabilities have been removed.

     

    I am nevertheless a little surprised that when you connect your camera via USB that it does not appear as an external drive on your Mac (check in the Finder for a volume probably called "Untitled").  I assume you have read the info that came with your camera that might well include how to connect to a Mac.

     

    Geoff.

  • by LLH873,

    LLH873 LLH873 Apr 13, 2015 7:16 PM in response to GeeD
    Level 1 (2 points)
    Apr 13, 2015 7:16 PM in response to GeeD

    Thank you Geoff.  I was actually to use my mac book (which has OS X and iMovie 10) and was able to import the video files from my new camera.

     

    I am also surprise that I don't see anything such as "untitled" when plugging in to my Mac, but I don't!  I will try updating the OS and downloading iMovie and see if that helps.

     

    Thanks again, Lisa

  • by HeatherM5678,

    HeatherM5678 HeatherM5678 Sep 12, 2015 5:13 PM in response to LLH873
    Level 1 (0 points)
    Sep 12, 2015 5:13 PM in response to LLH873

    I am having a similar problem.  I am trying to import video clips from my Canon HF R600 into iMovie.  I am able to get iMovie to recognize my camera, but it says there are no clips to import.  A second import screen pops up where I can see my Canon camera on the left-hand side where it says "Cameras."  The screen on my Canon says USB connection and the rest is a black screen.  I am using iMovie 10 and my iMac is the 10.10.5 OS X Yosemite.  Can anyone tell me what I am doing wrong?

  • by db247,

    db247 db247 Sep 24, 2015 3:03 PM in response to HeatherM5678
    Level 1 (0 points)
    Sep 24, 2015 3:03 PM in response to HeatherM5678

    Did you manage to resolve this?

     

    I just got this camera and I managed to get my footage into iMovie relatively easy via a card reader. The folders didn't show the files though. They showed just one video file.

     

    Also when I finish and output, it's at 720p not the 1080p 60 fps that I shot at. And even in imovie it's not sharp footage at all, even though I tested the focus a lot and had face detection too.

     

    I'm wondering if you guys have any tips?

  • by GeeD,

    GeeD GeeD Oct 4, 2015 3:05 AM in response to db247
    Level 5 (7,676 points)
    Video
    Oct 4, 2015 3:05 AM in response to db247

    "The folders didn't show the files though. They showed just one video file."

     

    If you recorded in AVCHD you will see what looks like a single file but is actually a package, the contents of which you can see by right clicking > Show Package Contents.

     

    "Also when I finish and output, it's at 720p not the 1080p 60 fps that I shot at."

     

    The resolution of a project is set to the resolution of the first clip put into the timeline.  Create a new project and put any known 1080p clip into the timeline then copy all from your original project.  It should now be in 1080p.  You can then delete that first clip from the project.

     

    Geoff.

  • by HeatherM5678,

    HeatherM5678 HeatherM5678 Oct 4, 2015 8:33 PM in response to LLH873
    Level 1 (0 points)
    Oct 4, 2015 8:33 PM in response to LLH873

    I spoke with someone from Canon and he informed me that Macs do not recognize AVCHD format, but a PC would.  I idiotically recorded in AVCHD.  I recorded some footage in mp4 format as a test and voila, the clips appeared in iMovie for import.  I ended up importing all the AVCHD footage onto a PC then Emailed it to myself.  I then used Handbrake to convert the files over to a readable format for iMovie.  Record in Mp4 for iMovie! 

  • by GeeD,

    GeeD GeeD Oct 5, 2015 1:47 AM in response to HeatherM5678
    Level 5 (7,676 points)
    Video
    Oct 5, 2015 1:47 AM in response to HeatherM5678

    This is incorrect.  iMovie does read AVCHD.  In fact I used this format exclusively with my Sony NEX 5N with iMovie 10 (before switching to FCP X).  I suggest you try importing from  the SD card directly on your mac.

    You can also right click on the AVCHD bundle > Show package contents and navigate to the STREAM folder from which you can drag and drop your clips into an imovie event pane or project timeline.  The AVCHD driectory structiure is as follows:

     

    avchd_camera_directory_structure.jpg

     

    Geoff.

  • by eidco,

    eidco eidco Jan 22, 2016 8:29 AM in response to LLH873
    Level 1 (0 points)
    Jan 22, 2016 8:29 AM in response to LLH873

    I find the easiest and fastest way to download from this camcorder is to just pop the memory card out, pop it into a reader, and use the Finder to copy files where you want them.

  • by RavelutionX2,

    RavelutionX2 RavelutionX2 Jun 24, 2016 9:05 PM in response to LLH873
    Level 1 (8 points)
    Apple TV
    Jun 24, 2016 9:05 PM in response to LLH873

    Same question but on Samsung HMX-F80 with late 2006 OS X 10.7.5.

  • by GeeD,

    GeeD GeeD Jun 25, 2016 2:36 AM in response to RavelutionX2
    Level 5 (7,676 points)
    Video
    Jun 25, 2016 2:36 AM in response to RavelutionX2

    This camcorder is not shown as compatible with iMovie 9 or 10.   If it uses an SD card you can try connecting this to your mac with an SD card reader and copying its entire contents manually to your Mac.  You should then be able import from there to iMovie, assuming you are using version 9.

     

    Geoff.  

  • by Willy Vargas,

    Willy Vargas Willy Vargas Sep 9, 2016 9:18 AM in response to LLH873
    Level 1 (4 points)
    Sep 9, 2016 9:18 AM in response to LLH873

    I understand your using .mp4 file format which for this program it does not support it however.  It your using

    H.264/AVCHD(.mts .m2ts)

    WAVE(.wav .wave)

    Then you can transfer the files over with this program.  Hope it helps others using Mac OS X.

    http://canondl.pixela.co.jp/oem/canon/app_dl/transferutility_le_12/?lng=en

  • by WebOpt,

    WebOpt WebOpt Sep 9, 2016 10:24 AM in response to eidco
    Level 1 (4 points)
    iLife
    Sep 9, 2016 10:24 AM in response to eidco

    Back to the original question by , My newer Vixia HF R72 is not recognized by my iMac but my older Vixia HF R300 is recognized. The files on the camera are both recorded in AVCHD format, not that it should matter. The fact that one camera is recognized and the other isn't should have nothing to do with the files on the drive. And BTW 'eidco' I am not using a removable recording media like an SD card, I am recording to the internal drive on each camera. I see this as possibly a camera issue in that maybe the new camera is not identifying itself to the iMac over the USB connection in the same way the older camera does.

     

    Any thoughts on this?