My mac doesn't recognize my new Canon Vixia HF R600 camcorder, any ideas why?

I just purchased a Canon Vixia HF R600 camcorder. I'm trying to transfer the video files (recorded in MP4 format) to my iMac (OS X Lion 10.7.5) with the USB cable that came with my camera. After connecting and powering on my camera, I see the words "USB connection" on my camcorder screen, but absolutely nothing on my iMac. With my old camcorder, it would show up as an external device on my desktop/in finder and I could transfer files to my mac and then view them either with Quicktime or import into iMovie. But my computer doesn't seem to know that anything new is connected. Can anyone help me? Thanks

iMac, Mac OS X (10.7.5)

Posted on Apr 12, 2015 4:03 PM

18 replies

Sep 9, 2016 9:18 AM in response to LLH873

I understand your using .mp4 file format which for this program it does not support it however. It your using

H.264/AVCHD(.mts .m2ts)

WAVE(.wav .wave)

Then you can transfer the files over with this program. Hope it helps others using Mac OS X.

http://canondl.pixela.co.jp/oem/canon/app_dl/transferutility_le_12/?lng=en

WebOpt

Level 1

4 points

Sep 9, 2016 10:24 AM in response to eidco

Back to the original question by LLH873, My newer Vixia HF R72 is not recognized by my iMac but my older Vixia HF R300 is recognized. The files on the camera are both recorded in AVCHD format, not that it should matter. The fact that one camera is recognized and the other isn't should have nothing to do with the files on the drive. And BTW 'eidco' I am not using a removable recording media like an SD card, I am recording to the internal drive on each camera. I see this as possibly a camera issue in that maybe the new camera is not identifying itself to the iMac over the USB connection in the same way the older camera does.

Any thoughts on this?

GeeD

Level 6

9,179 points

Jan 2, 2017 11:34 AM in response to Wordman3

Have you tried using Image Capture app?

Geoff.

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My mac doesn't recognize my new Canon Vixia HF R600 camcorder, any ideas why?