I Dropped my iphone 6 in a small pool of water n now its stuck in head phones mode, what do i do??
iPhone 6, iOS 8.1.2
Make an appointment at the genius bar and have it looked at.
My mistake...
Long threads sometimes confuse me 😕
I'm lettin' this one go (unless somebody gets froggy)
buenos noches
ÇÇÇ
KiltedTim wrote:
This is just stupid. Why is this discussion even happening. You have no idea what you're talking about.
It certainly is. No position can be definitively supported by demonstrable fact(s).
Because folks here are opinionated - and some are 'attackers' by nature.
If you do, you are welcome to disprove me with facts.
Semper Fidelis (on behalf of my late, favorite, uncle who hit Iwo in the 1st wave - and my brother-in-law, a lifer Gunny)
Philly_Phan wrote:
TJBUSMC1973 wrote:
Philly_Phan wrote:
You're ignoring the incidents when a manager was not involved.
No, I'm not. If only one police officer ever pulled you over for speeding, does that mean the previous ones that did not were following the rules?
Whether or not someone follows the rules is a separate issue from whether or not those rules exist. The fact that the manager had to get involved once is sufficient to prove the point.
Why would the manager ever have to get involved if unauthorized service never voided support?
Because the salesman did not understand the policy.
Guess there must be hundreds of salesmen that don't understand the policy then, based on how many times this forum has seen posts about service refused after 3rd party work.
And the reports of the Apple Repair Depot sending back devices that had third-party service.
Additionally, I actually stopped by my local ARS yesterday afternoon. Spoke directly to the Store Manager. I asked him this direct question: "Does Apple have the right to refuse service on any iOS device that has had any type of third-party service?" The answer was: "Yes, however on a case-by-case basis, we may choose to waive that restriction for a customer, depending on the overall condition of the device. So, per policy, no. But per our discretion, occasionally yes."
So, I went directly to an Apple manager to ask that question. I stopped assuming, and went straight to the source. Feel free to do the same, or call AppleCare and ask for a supervisor and ask the same question.
Philly_Phan wrote:
TJBUSMC1973 wrote:
Philly_Phan wrote:
You're ignoring the incidents when a manager was not involved.
No, I'm not. If only one police officer ever pulled you over for speeding, does that mean the previous ones that did not were following the rules?
Whether or not someone follows the rules is a separate issue from whether or not those rules exist. The fact that the manager had to get involved once is sufficient to prove the point.
Why would the manager ever have to get involved if unauthorized service never voided support?
If the one officer gave me a ticket and I challenged it in court and the judge stated that the officer misunderstood the law, would you say that the judge is wrong?
If that's an analogy to your situation in which the manager got involved, (manager=judge), did the manager say that the salesperson misinterpreted the policy, or did the manager just say that the store would service the device?
In other words, did the judge throw out the speeding ticket because the police officer was wrong, or did the judge simply choose not to find you guilty?
ChitlinsCC wrote:
TJBUSMC1973 wrote:
ChitlinsCC wrote:
KiltedTim wrote:
mendonipadrehab wrote:
We use original quality parts, they are not pedigreed parts from Apple.
Then they can not be said to be "original quality parts". They are not Apple parts and they have not gone through the rigorous quality control process that Apple has it place. They are counterfeit parts, or at best, knockoffs. They do not come from the manufacturers who supply Apple unless they are stolen parts.
Please take your propaganda somewhere else.
You're kidding, right? Apple does NOT do quality control in Foxconn City in China (unless you count the nets put in place to catch the suicide jumpers from the dorms)
Apple contracts WITH Foxconn to make their devices - Foxconn contracts with manufacturers of parts to be made to spec - these Chinese companies cannot be controlled in ANY way by Apple.
I beg to differ:
- Apple "ordered" Foxconn to tighten quality control standards - not put Apple employees "on the job"
- IDed an issue (likely by customer complaints AFTER hitting the market) and sent back stock on the shelf and in warehousing? - still not 'hands on' QC - QA to some degree, granted
- side effect of Apple's "demand" for no scratches on deliverables - again, not Apple on scene, just not accepting an inferior deliverable
- again, rejection of a batch because some sample had a significant enough rate of 'unacceptable' instances to send it back - not Apple in China 'cracking some whip'
differ way, amigo!
You said Apple has no way to control Foxconn. I provided evidence to the contrary. Whether it is direct or indirect control, it is still control.
ChitlinsCC wrote:
TJBUSMC1973 wrote:
Philly_Phan wrote:
You're ignoring the incidents when a manager was not involved.
No, I'm not. If only one police officer ever pulled you over for speeding, does that mean the previous ones that did not were following the rules?
Whether or not someone follows the rules is a separate issue from whether or not those rules exist. The fact that the manager had to get involved once is sufficient to prove the point.
Why would the manager ever have to get involved if unauthorized service never voided support?
Let's be realistic, shall we?
The policy is likely place for "clear cases" of "poor service" or "user tampering" that result in making Apple's job UN-doable. If some repair/replace was done well, it likely will not cause a ruckus.
The policy is there so that, from a starting point, Apple has the right to refuse service on modified devices. Then, from that starting point, they can choose to go beyond that to accommodate a customer.
For example; Apple is not responsible for backing up a customer's data. That is clearly spelled out in the iOS terms & conditions. However, Apple has offered and delivered a 'gesture of goodwill' to customers that have suffered data loss, on an individual basis. An associate of mine failed to backup some important data from their iPad (it had been about a week since the last iCloud backup), and when they were trying to remote wipe their iPhone to turn it in, they chose the iPad to remote wipe instead by accident.
Not Apple's fault at all. However, after a bit of back and forth, Apple offered an appeasement as a gesture of good faith.
Apple was not required to do so, by any law or by their own terms & conditions. But Apple did this to keep a customer happy.
Policy is the starting point. The final, real-world decision is made by humans that (usually) want to keep a customer satisfied.
I do believe that Apple has 'looked past' minor, non-damaging unauthorized serviced devices and provided support anyways. That doesn't prove that the policy doesn't allow them to refuse service. It just proves that they are allowed, within reason, to make exceptions
Here's another example; my brother, who lives nowhere near an Apple Store or any AASP, needed to get his in-warranty phone swapped out. He wanted to use the Express Replacement Service. When he called in, he was quoted a $29 shipping fee. The first person he talked to had no ability to waive that fee. He asked for a supervisor, and when he got up to the next level, that supervisor did have the authority to waive that $29 shipping fee for the ERS. When he asked why the first person didn't do that, he was told that at that level, they don't have that authority to grant such an exception.
So, it's entirely possible that if the first person you happen to talk to at Apple has that level of authority, they may choose to grant such an exception up front. That does' mean that the next person you talk to that doesn't grant the exception 'doesn't understand the policy'. They may be doing all they are allowed to do at that level. So you ask for the next level up.
TJBUSMC1973 wrote:
did the manager say that the salesperson misinterpreted the policy
In other words, did the judge throw out the speeding ticket because the police officer was wrong
Yes
Yes
What else don't you understand?
TJBUSMC1973 wrote:
The policy is there so that, from a starting point, Apple has the right to refuse service on modified devices.
Perhaps you haven't noticed but that's the entire point in contention, including apparently among Apple employees.
TJBUSMC1973 wrote:
Guess there must be hundreds of salesmen that don't understand the policy then, based on how many times this forum has seen posts about service refused after 3rd party work.
No. The policy is so poorly written that different salesmen have different understandings about what it means.
ChitlinsCC wrote:
A simple Goggle search for " apple genius training " yields an interesting top result
According to the top result page, all Apple Store employees are "trained to make you happy" [paraphrased]. This, of course, is designed to "keep you coming back" to the sales register.
Good practice... a Win-Win = customers happy, shareholders happy
regarding Apple's discretion and number of refusals - no one has (or can get) data, but I'll bet that refusals are the exception rather than the rule.
That's been my experience. Apple is not the horrible company that some individuals make it out to be.
ChitlinsCC wrote:
no one has (or can get) data, but I'll bet that refusals are the exception rather than the rule.
Does that 'I bet' mean that you don't actually know and are now speculating?
Csound1 wrote:
ChitlinsCC wrote:
no one has (or can get) data, but I'll bet that refusals are the exception rather than the rule.
Does that 'I bet' mean that you don't actually know?
Of course you do.
po TAY toe - po TAH toe
You implied (at least I understood you to say) that Apple "actively" performs Quality Control with its own employees on-site in Foxconn facilities in China.
You examples definitely show corporate "pressure" after the fact = Apples and Oranges
So much for being "done", eh?
Just let it go.
Apple is "good people"
Customers are "good people"
Independent techs are "good people"
"bad apples" amongst all
horse is dead, methinks we can stop beating him
I dropped my iphone 6 i a small pool of water n now its stuck in head phones mode, what do i do??
