I dropped my iphone 6 i a small pool of water n now its stuck in head phones mode, what do i do??

Alternately you could go to the Lounge and whine. You wouldn't be the first.

Philly_Phan wrote:

ChitlinsCC wrote:

A simple Goggle search for " apple genius training " yields an interesting top result

According to the top result page, all Apple Store employees are "trained to make you happy" [paraphrased]. This, of course, is designed to "keep you coming back" to the sales register.

Good practice... a Win-Win = customers happy, shareholders happy

regarding Apple's discretion and number of refusals - no one has (or can get) data, but I'll bet that refusals are the exception rather than the rule.

That's been my experience. Apple is not the horrible company that some individuals make it out to be.

The "complaints department" (ASC?) rarely gets folks walking in to "sing praises" (kind of counter-intuitive, ain't it) - although we did get one today! > Thank You Apple!

based on the anecdotal evidence I have seen here in ASC so far - we see only "complaints" here - and doing some quick math in my head (like one does at the poker table) - my "judgement" is that complaints vs. # of users worldwide = few refusals (and bad experiences in general) at the ARS (we also don't hear about the folks that accept the refusals either)

.done.

.

😉

My mistake. I had thought that the Lounge was level 5 and up.

Philly_Phan wrote:

TJBUSMC1973 wrote:

did the manager say that the salesperson misinterpreted the policy

In other words, did the judge throw out the speeding ticket because the police officer was wrong

Yes

Yes

What else don't you understand?

That's definitely odd, and I don't doubt you that a Store Manager said that. However, it is in direct contradiction to my own face-to-face question I posed to my local ARS Store Manager.

I think, if nothing else, we can agree that the policy is worded too vaguely for a definitive answer, and that different Apple employees are interpreting the policy, and therefore enforcing the policy, in different & conflicting ways.

And don't worry; if there's anything else you say that I don't understand, I'll ask you to clarify.

TJBUSMC1973 wrote:

I think, if nothing else, we can agree that the policy is worded too vaguely for a definitive answer, and that different Apple employees are interpreting the policy, and therefore enforcing the policy, in different & conflicting ways.

That's what I've been saying. One thing that I have not done but I certainly will if I ever get the opportunity - go to an Apple Store with an IOS product issue, get denied service, leave and get a hamburger, return and speak to someone different.

Edit...

The above does not suggest manager involvement. If a manager denies service, go to a different store and try again.

This is very interesting...

I just read the forum's ToU somewhat carefully. Our discussion of Apple's policies is a VIOLATION!

Philly_Phan wrote:

This is very interesting...

I just read the ToU somewhat carefully. Our discussion of Apple's policies is a VIOLATION!

Yeah, true. But I'm a bit of a rebel.

TJBUSMC1973 wrote:

Philly_Phan wrote:

This is very interesting...

I just read the ToU somewhat carefully. Our discussion of Apple's policies is a VIOLATION!

Yeah, true. But I'm a bit of a rebel.

Same here except when talking to my wife. Then it's frequent "Yes, dear" and an occasional "You're right, I'm scum."

I wonder if the OP has had enough information.

Too much, more like - by this time, probably gotta new fone already

Or just given up all hope for technology altogether.

For me what worked was that I took a picture on snapchat and it started to work again.I had the same problem and I took a picture on snapchat and it worked normally again.But when you plug your headphones in again and plug it out again you have repeat the process of taking a picture on snapchat or else your phone will be stuck in headphones mode again