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Ongoing issue with trying to install Apple updates via Mac App Store

Mac App Store is essentially broken when installing Apple updates.


For the longest time I couldn't install Remote Desktop Client 3.8.2: See Remote Desktop Client 3.8.2 keeps reappearing in App Store. It finally worked when I reinstalled the OS.

People know the symptoms:

1. Update begins, progress bar shows briefly, then cancels out.
2. Duplicate records of the update show up in Updates Installed in the Last 30 Days.

Now it's starting all over again with iTunes 12.1.2. Of course, I immediately downloaded it from the Apple site instead, but is this problem ever going away? My wife couldn't update from 10.10.1, I couldn't update Remote Desktop, now I can't update iTunes 12.1.2, and a coworker can't update to 10.10.3, all with the same symptoms.

MacBook Pro with Retina display, OS X Yosemite (10.10.3), Early-2013

Posted on Apr 16, 2015 11:33 AM

Reply
2 replies

Apr 17, 2015 8:42 AM in response to Tux Kapono

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

Ongoing issue with trying to install Apple updates via Mac App Store

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