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Level 4

1,444 points

iCloud Total Storage incorrect

Last week I updated all of my iOS devices & my iMac to the latest operating systems( iOS 8.3 & OS X 10.10.3).

When I select Settings->General->Usage-> ... listed under iCloud , Total Storage is showing as 0 bytes, 53.6 MB available. This is on both my iPad 2 & iPhone 5.

My iPad Air 2 is showing the correct amount of 'Total Storage' and 'Available'

My iCloud plan is 20 GB.

When I select Manage Storage, the correct amount of storage used by my devices is reported & at the bottom it shows 4.1 GB available of 20.0 GB on iCloud which is right.

Is anyone else seeing this discrepancy?

iPad 2 Wi-Fi + 3G, iOS 8.3

Posted on Apr 18, 2015 7:18 AM

Best reply

jazcan Author

Level 4

1,444 points

Posted on Apr 18, 2015 7:26 AM

After doing a little searching it appears I am not the only one experiencing this & even doing a full restore doesn't correct the issue. I'm going to put in a report to Apple.

I am wondering how many other folks are seeing this?

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19 replies

bobseufert

Level 6

15,838 points

Apr 18, 2015 1:17 PM in response to Demo

Time for me to get new reading glasses. I could've sworn jazcan's link said feeback/mini instead of feedback/icloud so I used the normal feedback link.

jazcan Author

Level 4

1,444 points

Apr 18, 2015 1:44 PM in response to Demo

I posted to iCloud feedback because it also made sense to me since it was happening on both my iPad 2 & my iPhone 5 but still not sure why the correct amounts show on my Air 2.

FYI: My Available Storage is back to showing the correct amount (4GB) on both devices, it's just Total Storage that shows 0 bytes.

K_Rek

Level 1

5 points

Apr 19, 2015 4:43 PM in response to jazcan

Just posting to say this error is on my wife's iPhone as well. It was there before I updated to iOS 8.3 and is still there after the update and another restart. She has 17GB of 20GB free. It shows 0 bytes free and 981MB available.

Storage on the iPhone itself shows 11.5GB used and 1.1GB available.

Apr 28, 2015 11:30 PM in response to jazcan

My iPad 3 is doing the same since I upgraded it to to iOS 8.3 on Sunday just gone.

I logged a Bug Report with Apple last night and when I return from this business trip, I will attach some generated logs to the case and see what happens.

iCloud Total Storage incorrect