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Question: iCloud Total Storage incorrect

Last week I updated all of my iOS devices & my iMac to the latest operating systems( iOS 8.3 & OS X 10.10.3).

When I select Settings->General->Usage-> ... listed under iCloud , Total Storage is showing as 0 bytes, 53.6 MB available. This is on both my iPad 2 & iPhone 5.

My iPad Air 2 is showing the correct amount of 'Total Storage' and 'Available'

My iCloud plan is 20 GB.

When I select Manage Storage, the correct amount of storage used by my devices is reported & at the bottom it shows 4.1 GB available of 20.0 GB on iCloud which is right.

User uploaded fileUser uploaded file

Is anyone else seeing this discrepancy?

iPad 2 Wi-Fi + 3G, iOS 8.3

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Apr 18, 2015 7:26 AM in response to jazcan In response to jazcan

After doing a little searching it appears I am not the only one experiencing this & even doing a full restore doesn't correct the issue. I'm going to put in a report to Apple.

I am wondering how many other folks are seeing this?

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Question marked as Helpful

Apr 18, 2015 7:26 AM in response to jazcan In response to jazcan

After doing a little searching it appears I am not the only one experiencing this & even doing a full restore doesn't correct the issue. I'm going to put in a report to Apple.

I am wondering how many other folks are seeing this?

Apr 18, 2015 7:26 AM

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Apr 18, 2015 7:37 AM in response to jazcan In response to jazcan

I Would have never thought to look for this on my seldom was used iPad 3rd generation, but sure enough I see the same thing that you are seeing. My iPad Air 2 and my iPhone 5S report the storage normally as they should, but the iPad 3 shows something similar to what you are seeing.


The one thing that struck me is that I have not backed up or synced my iPad 3 with iTunes since I updated to iOS 8.3. I use iCloud as my secondary backup and I have always relied on iTunes first. I am backing up and syncing with iTunes now. Then I will backup with iCloud again and I will report back to see if that corrects the situation.

Apr 18, 2015 7:37 AM

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Apr 18, 2015 7:59 AM in response to jazcan In response to jazcan

I Backed up with iTunes, synced with iTunes, backed up again with iCloud, signed out of iCloud, reset the iPad with the sleep and home buttons, and it still didn't do any good. I am still seeing this weird behavior on the iPad 3 - and only on the iPad 3.

Apr 18, 2015 7:59 AM

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Apr 18, 2015 9:27 AM in response to jazcan In response to jazcan

Mine didn't show less space available, but the reading was still incorrect. I have the 20GB plan with 13.6 available which shows up correctly on my phone and on my iPad Air 2. I am seeing this now and this is exactly what I was seeing prior to all of my troubleshooting steps.


User uploaded file


NIce catch by the way. I will report the issue as well.

Apr 18, 2015 9:27 AM

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Apr 18, 2015 11:44 AM in response to Demo In response to Demo

So now I'm seeing some more weird behaviour. Total storage is still showing 0 bytes but available keeps changing. It was showing correctly at 4 GB and now shows 3.9 GB. I haven't done any further backups but it appears to be changing on its own.

Apr 18, 2015 11:44 AM

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Apr 18, 2015 11:56 AM in response to bobseufert In response to bobseufert

bobseufert wrote:


That was simple enough. I'm surprized you can't add screenshots to the feedback report.

I'm no expert on this, but I think that feedback is different than filing an actual bug report. I would assume that you can include screenshots in a bug report which I believe is only for registered developers to use. I can't imagine how many users would be bombarding Apple with bug reports every time that their device didn't do exactly he what they thought that it should do. Feedback is for us, the non developer types. I'm sure feedback gets more than its share of abuse as it is.


tap on this link.

https://bugreport.apple.com/noaccess

Apr 18, 2015 11:56 AM

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Apr 18, 2015 12:43 PM in response to Demo In response to Demo

I just like attaching screenshots. I noticed even though it's not a developer bug report there is a place where you can chose type of report> bug. jazcan's question then your and my replys are a good example of why I think Apple should have an Forum for beta testers. When one person reports a problem people using different iPads can check if they're having the same problem. It would let the beta developers quickly know how widespread the problem is. I don't expect to see it in this lifetime though.

Apr 18, 2015 12:43 PM

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Apr 18, 2015 12:55 PM in response to bobseufert In response to bobseufert

You can select Bug in the iPad feedback site, but I did not see Bug using the iCloud feedback that jazcan posted. Sometimes I don't know where the best place to file these feedback reports is. Since she saw the behavior on two different devices using iCloud, then the iCllud feedback makes the most sense _ to me anyway.


I Agree about posting screenshots, but like I said, IMO, Apple would be inundated with every crazy screenshot that you can imagine by every user with a bone to pick about a feature that isnt working exactly the way that they think that it should work.

Apr 18, 2015 12:55 PM

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Question: iCloud Total Storage incorrect