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After 10.2 Update Final Cut Pro X and Motion Keeps Crashing

Hi, I am running 10.10.3 OS X and after 10.2 Update, Final Cut Pro X and Motion Keeps Crashing.

I deleted preference, all projects and reinstalled programs. Still, as soon as i open app, do nothing for 30-40 sec, App crashes and quits.

Please help.

Mac Pro (Mid 2012), OS X Yosemite (10.10.3)

Posted on Apr 18, 2015 12:50 PM

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Posted on Apr 20, 2015 7:36 AM

Prab_, Final Cut Pro X 10.2 as well as Motion 5.2 are super picky when it comes to installed fonts.

Most likely you have a font conflict.


There are several things you can do. I would do, in the following order:

1) Validate fonts. Go to the following support document, scroll down to Validate and check your fonts:

https://support.apple.com/en-us/HT201749

If problems are found, delete the affected fonts


If validating doesn't help there can still be font issues.

2) Check if the problem is bound to the current user.

Create a new user in System Preferences, log in as the new user and start FCP. If it works, the problem is with fonts in your usual user's Library. If not, it's with system fonts.

If FCP starts for the new user, log in as your usual user, go to your user's Library (in Finder type: Command-Shift-G, then: ~/Library) and move the folder called Fonts to the Desktop. Log out and back in and see if you can start FCP.


3) If that doesn't help or if the problem was System related, open Font Book, go to File and "Restore Standard Fonts". Log out and back in and test FCP.

Alternatively to restoring the standard fonts, you can clean and rebuild the font cache (that's what helped me).

To do so, open Terminal and use the following commands:


atsutil databases -removeUser

This will remove the current user's font cache.

If you want to delete the font cache for all users, use this command followed by giving your admin password:

sudo atsutil databases -remove

The password won't show up but will be accepted.


Now stop the ATS server:

atsutil server -shutdown


Then restart it:

atsutil server -ping


Hope something will help.

25 replies

Apr 30, 2015 11:14 AM in response to Russ H

Thank you Russ, good point. I will def try it tomorrow morning as I get back to the studio. I have one question though. I've found something like 7/8 backups in my backups folder. I have two questions for you.


1) Does FCPX auto delete the older backups automatically? This would explain why so few, since it saves them every 15 minutes. And would make sense too.


2) Each backup weights about 500mbs. My original library, on the other hand, weights 700gbs. So, I guess the backup only contains informations about cuts, timing, colors (like a bix xml let's say), and will grab the original media, proxies etc from the original library. But again, since the original library isn't compatible with FCPX 10.1.4 since the bloody 1.2 version converted it to the new format... how will this work?


Plus: I've got two friends working for Apple. One as customer support in Ireland, and one as developer in Australia. Both told me this is a very diffused problem right now, and that they are already working on a fix... but it will not take little time. The second one suggested me the following method (which didn't work for me, but, maybe it could work for the others who need a solutions).


"Hi Pietro,

I would suggest, as most things have been done already, Restart Computer in safe mode then clear all of FCP X preferences. Restart the computer then follow bellow steps:


1. Open FCP-X while holding the Option key - this will bring up menu allowing you to select a project / library to open, or just create a new one...


2. Select to create a new one - but do it quick before the FCP-X crashes. You may need few tries...


3. FCP-X will launch with the new project. Once running - from the FILE menu chose to close that project...


4. Open the project from the previous version that was crashing before - you will be prompted to update it to the new version. This time, however, it should complete properly and you should be back up and running...


This is only a work around until a proper patch is released. Most of this is from the Apple KB and seems to be the thing that has helped most people.


Regards"

Apr 30, 2015 11:39 AM in response to Peter mein Gott

You may get a dialog about saving it in a different location. That should make a copy so your backup would stay intact.when you update.


You will probably need to relink. If your media is inside the updated library, you'll need to go inside the bundle and option drag the Original Media older for that event outside of the library so Final Cut can see it to relink.


I'm not exactly sure what the maximum retained back up copies is. Somewhere around two dozen I believe.


Russ

Apr 30, 2015 1:05 PM in response to Russ H

Thanks Russ,


So, just to verify if I got it right and to keep everything in it's place and working..


Saving to a new location will create a new library but with missing media which I'll need to relink. Should I copy my media inside of this new library? I guess fcpx still needs to have intact libraries to work etc... my goal at this point is to rebuild the library this way, from the backup, re-copying all the media to this new library.


Hope it will work.

Apr 30, 2015 3:42 PM in response to Peter mein Gott

If you open the backup in the version of FCP that it was created in, I expect that it will be a smooth process. If you want, duplicate the backup and rename it to avoid confusion; that can be your new working library and you'll retain your timestamped copy.


If you required to relink missing clips, close FCP and move the Original Media folder for your event outside the library, Then reopen Final Cut and price with the re-linking.

If you want to have the media reside n this new (10.1.4) library, use the consulate function to move it there. FWIW, I like to keep my media external to the library. But organizationally, there is a lot to be said for keeping it in the library.


Post back and let us know how it went.


Russ

After 10.2 Update Final Cut Pro X and Motion Keeps Crashing

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