pedro ramon
Level 2 (215 points)

Q: Unapproved caller : Security Agent may only be invoked by Apple Software

Since I Upgraded to Yosemite I encounter regularly a strong annoyance :

 

After running for a while when I try one of the following actions :

Open keychain item

Repair permissions

Open an encrypted email

Change preferences in the panel

Log in iMessages

Log in iTunes / download Apps

And a lot of other actions


On my iMac, Yosemite Pop Up with the following message : "Unapproved caller : Security Agent may only be invoked by Apple Software"


And I can't do anything, message quits often, I can't don any of the actions listed , I almost can't work anymore with my Mac.


The only thing I can do is to restart and then I am able to work normally for a while.


I was wondering if it is a Yosemite bug ? Or if it could be a kind of trojan ? Or if it is a bad install ?


If anyone get the answer and has a solution to repair this problem thank you in advance.

unapprovedcaller.png

iMac, OS X Yosemite (10.10.1)

Posted on Apr 19, 2015 12:20 AM

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pedro ramon

Q: Unapproved caller : Security Agent may only be invoked by Apple Software

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  • Helpful answers

  • by dominic23,

    dominic23 dominic23 Apr 19, 2015 2:10 AM in response to pedro ramon
    Level 8 (41,555 points)
    Mac OS X
    Apr 19, 2015 2:10 AM in response to pedro ramon

    You have to take the computer to the Apple store to have to checked out.

     

    Genius Bar reservation

    http://www.apple.com/retail/geniusbar/

     

     

    Best.

  • by pedro ramon,

    pedro ramon pedro ramon Apr 19, 2015 2:41 AM in response to dominic23
    Level 2 (215 points)
    Apr 19, 2015 2:41 AM in response to dominic23

    I do not think they would be able to fix it (I read some post of guys who asked already) and I have no time to bring and let my computer at a genius bar (too far from my home actually...).

  • by Linc Davis,

    Linc Davis Linc Davis Apr 19, 2015 11:10 AM in response to pedro ramon
    Level 10 (207,936 points)
    Applications
    Apr 19, 2015 11:10 AM in response to pedro ramon

    Restart the computer in safe mode. Certain caches maintained by the system will be rebuilt.

    Safe mode is much slower to start up than normal. The next normal startup may also be somewhat slow.

    When the login screen appears, restart as usual (not in safe mode) and test. There's no need to log in while in safe mode.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t start in safe mode. In that case, ask for instructions.

  • by pedro ramon,

    pedro ramon pedro ramon Jun 21, 2015 1:22 AM in response to Linc Davis
    Level 2 (215 points)
    Jun 21, 2015 1:22 AM in response to Linc Davis

    Safe Mode doesn't work. I tried almost all the solutions I found on the web (delete var folders etc...).

     

    I has to do with the keychain. I think this is probably since maverick and the split of the session keychain into 2: local and session / icloud which put the mess. Even if I do not use icloud keychain.

     

    If someone has another solution ?

     

    I was wondering too if it could be linked to the iMac harddisk (3 to fusion drive) as Apple has launched a replacement program and my mac is eligible but I do not think so.

  • by cdhw,

    cdhw cdhw Jun 21, 2015 3:14 AM in response to pedro ramon
    Level 4 (2,628 points)
    Servers Enterprise
    Jun 21, 2015 3:14 AM in response to pedro ramon

    There was a spate of this particular issue about a or so year ago. See, for example:

     

         https://discussions.apple.com/thread/5600203?start=0&tstart=0

     

    In many cases a faulty HDD cable was to blame so it is entirely possible that your disk(s) are to blame. If your Mac is eligible for a replacement I suggest you get it seen to, as recommended by dominic23.

     

    C.

  • by jepa4,

    jepa4 jepa4 Aug 17, 2015 6:59 AM in response to pedro ramon
    Level 1 (0 points)
    Aug 17, 2015 6:59 AM in response to pedro ramon

    This fixed it for me:

    1. Start on single user mode: Hit the CMD+S keys at start-up
    2. At the line, type (after root): fsck -fy and hit the Enter key.
    3. Mount the root drive by: mount -uw /
    4. Remove the cache files by: rm -Rf /var/folders/*
    5. Reboot by typing: reboot.

     

    Reference:

    http://apple.stackexchange.com/questions/170971/how-to-approve-unapproved-caller -whilst-installing-the-software

  • by pedro ramon,

    pedro ramon pedro ramon Oct 4, 2015 12:24 PM in response to pedro ramon
    Level 2 (215 points)
    Oct 4, 2015 12:24 PM in response to pedro ramon

    It hasn't solved my question, after maverick & Yosemite I have the same problem with El Capitan !

  • by Korumdalen,

    Korumdalen Korumdalen Oct 18, 2015 11:50 AM in response to pedro ramon
    Level 1 (0 points)
    Oct 18, 2015 11:50 AM in response to pedro ramon

    Bravo Predro!  Not only did this stop the Unapproved caller : Security Agent may only be invoked by Apple Software issue, this also got my severely stuck boot up problem to boot up! I spend 2 days on this.  You are the man!  Cheers.  BOOKMARK THIS EVERYBODY!

  • by martv37,

    martv37 martv37 May 22, 2016 4:14 PM in response to pedro ramon
    Level 1 (8 points)
    May 22, 2016 4:14 PM in response to pedro ramon

    Hi..I know this post is from the last year ..but I just went thru to all the problems that many people had here..including that famous "Unapproved caller : Security Agent may only be invoked by Apple Software"..and I did exactly like everybody else suggested and I couldn't find the problem..I couldn't empty the trash..and couldn't  copy anything.. my computer was recently new..and I was about to install an update of El Capitan.. when everything went to freaking ****... I went to the Genius bar..twice ...and they checked it and passed with flying colors..all the hardware was fine..no explanation..so he erased the Main Drive and re-installed El Capitan..I came home and when I tried it ..the nightmare came back again  in matter of minutes..everything was back again ..at some point didn't even recognize my login password...I try safe mode..it worked fine..but As soon I restart it nothing would work..black screens ..shout down by itself...I re-install el capitan 3 times and it would work for a minute and back again...so I downgrade to Lion..and It was working so good that I was happy..my computer was so fast that I couldn't believe it..I said to myself..I will stay with Lion I don't care as long my computer work..but you see..Im a video editor and when I try to  re-install Final cut pro X ..it couldn't be install because the Osx version..it have to be at least Yosemite..so I install Yosemite because I have to...it works fine for about 30 minutes..I was happy ..till a new update for Yosemite appear..I installed it  and everything when back to **** all over again..i was so disappointed..that at some point I though about breaking the **** computer...but I remember to see someone talking about the loose cable in the hard drive..so I went to checked it just for the **** of it and guess what???..the cable was loose..I don't know how it got loose..because I've been having my computer for about 6 months and It was working fine..and that's it ..I pushed  it all the way down..until it clicked..that was this morning ..and Im writing this after I finished editing a video..and everything is working fine..Im still in Yosemite and I will stay with it until I have to go back to El capitan for some reason..but so far there is not reason for me to go there..so If someone is having all these problems please check the Cables..even if you think is crazy..Thanks ...


    MacBook Pro (15-inch, Late 2011)...2.4 GHz Intel Core i7...16 GB 1333 MHz DDR3...Intel HD Graphics 3000 512 MB