iPhone 6 running iOS 8.3 not connecting to siri, apple store, app store, youtube, VPN

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iPhone 6 running iOS 8.3 not connecting to siri, apple store, app store, youtube, VPN

iPhone 6, 128GB

iOS 8.3

Occasionally Siri will say "Sorry, I seem to have lost my internet connection." When this happens, I also do not have access to applications: App store, Apple Store, YouTube, Feedback (which currently has been deleted since I removed the iOS beta testing profile in hopes to fix this problem.) I also cannot connect to Apple's website through Safari and my VPN. As far as I know, these are the only things I cannot access; every other app connects to the internet just fine, this problem is both seen through Wi-Fi and my carrier's LTE data.

The problem first appeared during beta testing, and when I was able to connect to the Feedback app I was able to report the bug the best I could. Since I removed the Feedback app in hopes to fix the dropped Wi-Fi/data connection to Apple and other sources, I cannot report the bug through the Feedback app.

I have no idea what causes it. The cause seems really random since I get connection to Siri, VPN, etc. then I lose connection. I have tried turning off my phone and turning it back on. I have tried deleting the beta profile then turning off my phone and turning it back on. I have not tried restoring my phone from a back up - yet. I am unsure if it would solve the problem because the back up would also back-up the bug too, right?

iPhone 6, iOS 8.3

Posted on Apr 19, 2015 2:48 PM

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Answer 1

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astronomer86

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Apr 20, 2015 1:11 PM in response to wryin

Got this problem as well :s

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Answer 2

wryin Author

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Apr 21, 2015 1:03 PM in response to wryin

Adding to the list of features not working(I don't know how or if I can edit my original post):

- Apple Pay

- Voice to Text (Dictation)

I was trying to use Gmail on Wi-Fi, but kept getting an offline error until I switched to LTE. This could be a Gmail glitch so I am not going to consider it as a Wi-Fi problem until I'm certain since Gmail worked fine on Wi-Fi during all this in the past.

So far, I have tried to restore my device from a backup and reset my network settings but neither have fixed the problems listed.

I have also opted to send Diagnostic & Usage data to Apple in hopes this bug will be fixed in a later update.

I also remembered when I first had to instal iOS 8.3. My Wi-Fi and LTE were not connecting to Apple to verify the software install, so I used a family member's (using the same phone carrier and plan as me) iPhone 6 Plus's hotspot to connect to their LTE to download iOS 8.3 in attempts to fix this.

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Answer 3

wryin Author

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Apr 21, 2015 1:36 PM in response to wryin

iTunes Radio has also no connection and has even stopped displaying in my Music App

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Answer 4

Apr 21, 2015 6:50 PM in response to wryin

Same issue here iPhone 6 plus and she's completely dead lol I've tried everything you did and nothing it has to be a server issue on apples end because Siri goes through a apple server everytime you use it.

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Answer 5

Apr 21, 2015 9:23 PM in response to wryin

I reset the network settings as well and it restarted and all but did not work.

Siri was working on 3G when I turned off the Wifi.

On Wifi, sites on chrome open but all e-mail apps, app store, most of the other apps and siri do not work.

There seem to be no solution to this weird problem anywhere online.

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Answer 6

Apr 21, 2015 9:27 PM in response to astronomer86

Ok so I fixed the issue. Put your phone into dfu mode and do a complete restore through iTunes that way. Its going to clear everything out on the phone but I was able to fix everything and the phone is now running smoothly and Siri and all apps work. For now I think that's the only way.

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Answer 7

wryin Author

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Apr 22, 2015 3:27 PM in response to TheSoprano

I did a restore dfu mode with no success.

So far I have a managed to fix the problem by deleting all my internet/VPN profiles. I am not sure if I had to delete the two I had or if I could have deleted one.

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Answer 8

Apr 22, 2015 5:50 PM in response to wryin

What Vpn and profiles did you have. I'm not going to lie and I'm going to throw it out there I had iosemu installed and I think that might have been the issue I think It was being blocked by apple for security Reasons.

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Answer 9

Apr 22, 2015 9:20 PM in response to wryin

That was great wryin! Deleting VPN profiles worked for me as well! Many thanks!!! 🙂

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Answer 10

wryin Author

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Apr 23, 2015 8:21 AM in response to TheSoprano

I had two VPN profiles from disconnect. A free one from disconnect kids and a paid one. I should have tried removing the kids one first then the other one.

Although everything seems to be working fine, my YouTube app had trouble connecting last night and Google.com would not connect, but after a few minutes they both did.

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Answer 11

wryin Author

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Apr 23, 2015 8:24 AM in response to astronomer86

Glad it helped

Now to see if I can get and use my VPNs back

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Answer 12

Courcoul

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Apr 23, 2015 8:38 AM in response to wryin

Considering that iOS 8.3 was essentially a security release with little or no new features added save more support for the watch, a common thread "behind the scenes" that I see in all these threads is external to the device. In spite what many users may believe.

As we've seem happen in the Mac (i.e., Yosemite), Apple is inexorably tightening the level of compliance its Operating Systems have towards security standards established internationally for awhile now. This spares the company from liability, especially in this ever more cyberdangerous environment. But creates a nightmare for us users when the rest of the chain (carriers, websites, service providers, etc.) fail to follow suit.

Fortunately, in may cases like that detailed in this specific thread, forcing the device to renegotiate connection or operational parameters by reloading or reconfiguring has worked in reestablishing functionality.

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Answer 13

Apr 30, 2015 7:43 AM in response to wryin

Tried to "Reset Network Settings", but still can't get Siri or any voice recognition. Other sites all work fine. My problem is not intermittent. I don't have any VPN set up. I hate to have to reinit the entire phone in the hope that it does something to fix the problem. "Sorry, I seem to have lost my internet connection". Tried Wi-fi only, cell network only (AT&T).

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Answer 14

Apr 30, 2015 8:45 AM in response to Keith E. G.

A full DFU restore did fix the problem. Kind of like killing a gnat with a sledgehammer, but it works.

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Answer 15

Courcoul

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Apr 30, 2015 10:04 AM in response to Keith E. G.

You gotta admit that violent as it may be, the gnat does end up completely dead...

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