Apple Event: May 7th at 7 am PT

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

wryin Author

Level 1

0 points

iPhone 6 running iOS 8.3 not connecting to siri, apple store, app store, youtube, VPN

iPhone 6, 128GB

iOS 8.3

Occasionally Siri will say "Sorry, I seem to have lost my internet connection." When this happens, I also do not have access to applications: App store, Apple Store, YouTube, Feedback (which currently has been deleted since I removed the iOS beta testing profile in hopes to fix this problem.) I also cannot connect to Apple's website through Safari and my VPN. As far as I know, these are the only things I cannot access; every other app connects to the internet just fine, this problem is both seen through Wi-Fi and my carrier's LTE data.

The problem first appeared during beta testing, and when I was able to connect to the Feedback app I was able to report the bug the best I could. Since I removed the Feedback app in hopes to fix the dropped Wi-Fi/data connection to Apple and other sources, I cannot report the bug through the Feedback app.

I have no idea what causes it. The cause seems really random since I get connection to Siri, VPN, etc. then I lose connection. I have tried turning off my phone and turning it back on. I have tried deleting the beta profile then turning off my phone and turning it back on. I have not tried restoring my phone from a back up - yet. I am unsure if it would solve the problem because the back up would also back-up the bug too, right?

iPhone 6, iOS 8.3

Posted on Apr 19, 2015 2:48 PM

Best reply

astronomer86

Level 1

0 points

Posted on Apr 20, 2015 1:11 PM

Got this problem as well :s

View in context

18 replies

Jun 12, 2015 4:25 PM in response to wryin

I just turned off Hotspot shield and Siri worked. Were you able to reactivate your VPN's without the issue recurring? I'm so frustrated with Siri telling me she's lost her internet connection!

Aug 8, 2015 4:59 PM in response to wryin

iPhone 6 with iOS 8.33 on Verizon. When using Siri, I frequently get the variations of "I've lost my internet connection". There is nothing wrong with the internet connection. I suspect the problem is an O/S problem that screws up Siri and, I suspect, other voice applications like Translator. I've tried a bunch of things recommended on various posts, but the only solution that SEEMS fairly reliable is powering the iPhone off and then restarting it a a few seconds later.

This is a problem that I think appeared around May 2015 for me. I'm guessing it had to do with an iOS upgrade, but I'm not sure. My iPhone 4S never had this problem and for months I didn't have a problem with iPhone 6 either. It is possible that Apple is masking bad recognition results with this message. I have a significant background in voice technology and I know that voice reco software doesn't like admitting reco problems, so they blame something else. And hey, everyone knows that there are Internet connectivity problems out there.

Sep 9, 2015 3:59 PM in response to wryin

I found a solution! This worked for me. Try it. I went into Settings>General>Date & Time> and I turned on set automatically then siri started working!!! I have an Iphone 6 running on IOS 8.3

iPhone 6 running iOS 8.3 not connecting to siri, apple store, app store, youtube, VPN