Can't log into iTunes account (error 0x80090326)

Question

Level 1

25 points

Can't log into iTunes account (error 0x80090326)

Please Help!

I logged off iTunes on my PC and now can't sign back into my account. I receive the following error "We could not complete your iTunes request. An unknown error occured (error 0x80090326). Because of this, I cannot backup, update or sync anything. For what it's worth my log in on iPhone works fine. I spoke to level 2 at Apple Care for hours and nothing works. I'm at a loss. Any solution would be appreciated

Windows XP

I have tried the following:

installing and reinstalling iTunes

flushing DNS

winsock review and repair

repair of QuickTime and iTunes

ensured iTunes was selected as exception for Windows Firewall

Windows XP patch from 2009 (suggested in previous post)

Also uninstalled anti-virus, turned off firewall. Nothing works

iPod touch, iOS 8.3, null

Posted on Apr 21, 2015 12:47 AM

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Answer 1

Apr 21, 2015 2:45 AM in response to yathatryan

Same problem here.

I've checked everything with Apple Support, even using a differente internet connection and finally they directed me to Microsoft Support as it seems to be a Windows problem.

I searched with Google and found this:

https://support.microsoft.com/en-us/kb/948963

An update is available to add support for the TLS_RSA_WITH_AES_128_CBC_SHA AES128-SHA and TLS_RSA_WITH_AES_256_CBC_SHA AES256-SHA AES cipher suites in Windows Server 2003

But the fix is available only for Windows Server 2003, and XP is out of support.

Perhaps Apple has changed the TLS/SSL algorithm for the iTunes Store, and the new one is not available on Windows XP ?

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Answer 2

Apr 21, 2015 2:50 AM in response to lmartinezg

In my case, the network connectivity tests in iTunes / Help are all passed with a green mark.

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Answer 3

Most_123

Level 1

0 points

Apr 21, 2015 4:14 AM in response to yathatryan

I just started having the same problem too, and I tired most of the same things you mentioned (disabling the anti-virus, firewalls, making sure iTunes was up to date, making sure 'Use SSL 3.0' and 'Use TLS 1.0' were selected in Internet Explorer, etc) but nothing at all has worked yet. I'm still running an old XP machine and I'm really worried because I'm stuck with it for at least a few more months (if it is even a Windows support problem with XP & iTunes...)

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Answer 4

62tango

Level 1

14 points

Apr 21, 2015 8:30 AM in response to Most_123

This seems to be something that was changed TODAY (21 April 2015) since everyone has started reporting this today.

Apple changed something today (21 April 2015) or last night that broke iTunes on Windows XP machines. And yes, it has to do with secure connections. In my case, I run network connection tests under iTunes Help > Diagnostics and I get:

NETWORK CONNECTIVITY

OK Network interface verified

ITUNES STORE CONNECTIVITY

OK Internet connection verified

XX Secure link to iTunes Store failed

(where OK is the green OK mark and XX is the red failed mark).

Apple needs to fix this since clearly they changed something that broke. Expecting people to get off their XP machines for some clearly trivial change made by Apple is highly unreasonable. Meanwhile, no App updates, no new App store purchases.

Just another data point. I'm running iTunes 11.3.1.2 and the latest version if I Help > Check for Updates is 12.1.2. Can someone who has this problem confirm that it exists with 12.1.2 as well?

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Answer 5

r0bilyn

Level 1

0 points

Apr 21, 2015 8:00 AM in response to 62tango

The same for me, with iTunes 12.1.2.

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Answer 6

Apr 21, 2015 8:31 AM in response to 62tango

ITUNES STORE CONNECTIVITY

OK Internet connection verified

XX Secure link to iTunes Store failed

(where OK is the green OK mark and XX is the red failed mark).

Yesterday I got that same results from the tests, but today, while talking with support, all the tests were passed correctly. But the problem is still present.

Just another data point. I'm running iTunes 11.3.1.2 and the latest version if I Help > Check for Updates is 12.1.2. Can someone who has this problem confirm that it exists with 12.1.2 as well?

I'm running 12.1.2

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Answer 7

yathatryan Author

Level 1

25 points

Apr 21, 2015 8:32 AM in response to 62tango

Same.. all diagnostics passed except Secure link to iTunes store failed

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Answer 8

Chloe47

Level 1

9 points

Apr 21, 2015 8:59 AM in response to yathatryan

I have also had the same error message and hope they resolve this. I need to be able to access iTunes on my computer as I update 3 devices every day. And I can't afford a new computer right now even though I would like one. Too many other bills to take of care first.

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Answer 9

yathatryan Author

Level 1

25 points

Apr 21, 2015 9:12 AM in response to 62tango

12.1.2 same issue

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Answer 10

Chloe47

Level 1

9 points

Apr 21, 2015 9:16 AM in response to yathatryan

I just tried to log into iTunes again, now I am getting a -50 error. Still same version of 12.1.2.

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Answer 11

yathatryan Author

Level 1

25 points

Apr 21, 2015 9:43 AM in response to Chloe47

The errors change between -50 and 0x80090326

Is anyone experiencing this non XP?

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Answer 12

Apr 21, 2015 9:49 AM in response to yathatryan

Just for the record:

I've booted my PC with a previous installation of Windows XP that hasn't been used for months (no updates, etc., applied). It has iTunes 11 installed and the same problem occurs.

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Answer 13

Apr 21, 2015 11:12 AM in response to yathatryan

I have had the exact issues with my old XP machine as everyone here, tried the same remedies, called support: got disconnected 3 times, gave up. what a pile

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Answer 14

Apr 21, 2015 11:48 AM in response to yathatryan

Another Windows XP user here with the same errors (0x80090326 and -50) when attempting to login to the iTunes store.

iTunes 12.1.2.27

All diagnostics passed except: Secure link to iTunes Store failed.

Confirmed correct date/time/timezone.

Confirmed Use SSL 3.0 and Use TLS 1.0 are selected.

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Answer 15

Apr 21, 2015 12:58 PM in response to yathatryan

It doesn't seem to be a problem for the free stuff, like podcasts, which downloaded fine this morning. It's just the paid programs for which I purchased the Season Passes.

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