yathatryan

Q: Can't log into iTunes account (error 0x80090326)

Please Help!


I logged off iTunes on my PC and now can't sign back into my account. I receive the following error "We could not complete your iTunes request. An unknown error occured (error 0x80090326). Because of this, I cannot backup, update or sync anything. For what it's worth my log in on iPhone works fine. I spoke to level 2 at Apple Care for hours and nothing works. I'm at a loss. Any solution would be appreciated

 

Windows XP

I have tried the following:

installing and reinstalling iTunes

flushing DNS

winsock review and repair

repair of QuickTime and iTunes

ensured iTunes was selected as exception for Windows Firewall

Windows XP patch from 2009 (suggested in previous post)

Also uninstalled anti-virus, turned off firewall. Nothing works

iPod touch, iOS 8.3, null

Posted on Apr 21, 2015 12:48 AM

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Q: Can't log into iTunes account (error 0x80090326)

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  • by lmartinezg,

    lmartinezg lmartinezg Apr 21, 2015 2:45 AM in response to yathatryan
    Level 1 (0 points)
    Apr 21, 2015 2:45 AM in response to yathatryan

    Same problem here.

     

    I've checked everything with Apple Support, even using a differente internet connection and finally they directed me to Microsoft Support as it seems to be a Windows problem.

     

    I searched with Google and found this:

     

    https://support.microsoft.com/en-us/kb/948963

     

    An update is available to add support for the TLS_RSA_WITH_AES_128_CBC_SHA AES128-SHA and TLS_RSA_WITH_AES_256_CBC_SHA AES256-SHA AES cipher suites in Windows Server 2003

     

     

    But the fix is available only for Windows Server 2003, and XP is out of support.

     

     

    Perhaps Apple has changed the TLS/SSL algorithm for the iTunes Store, and the new one is not available on Windows XP ?

  • by lmartinezg,

    lmartinezg lmartinezg Apr 21, 2015 2:50 AM in response to lmartinezg
    Level 1 (0 points)
    Apr 21, 2015 2:50 AM in response to lmartinezg

    In my case, the network connectivity tests in iTunes / Help are all passed with a green mark.

  • by Most_123,

    Most_123 Most_123 Apr 21, 2015 4:14 AM in response to yathatryan
    Level 1 (0 points)
    Apr 21, 2015 4:14 AM in response to yathatryan
    I just started having the same problem too, and I tired most of the same things you mentioned (disabling the anti-virus, firewalls, making sure iTunes was up to date, making sure 'Use SSL 3.0' and 'Use TLS 1.0' were selected in Internet Explorer, etc) but nothing at all has worked yet. I'm still running an old XP machine and I'm really worried because I'm stuck with it for at least a few more months (if it is even a Windows support problem with XP & iTunes...)
  • by 62tango,Helpful

    62tango 62tango Apr 21, 2015 8:30 AM in response to Most_123
    Level 1 (10 points)
    Apr 21, 2015 8:30 AM in response to Most_123

    This seems to be something that was changed TODAY (21 April 2015) since everyone has started reporting this today.

     

    Apple changed something today (21 April 2015) or last night that broke iTunes on Windows XP machines. And yes, it has to do with secure connections. In my case, I run network connection tests under iTunes Help > Diagnostics and I get:

     

    NETWORK CONNECTIVITY

    OK Network interface verified

     

    ITUNES STORE CONNECTIVITY

    OK Internet connection verified

    XX Secure link to iTunes Store failed

     

    (where OK is the green OK mark and XX is the red failed mark).

     

    Apple needs to fix this since clearly they changed something that broke. Expecting people to get off their XP machines for some clearly trivial change made by Apple is highly unreasonable. Meanwhile, no App updates, no new App store purchases.

     

    Just another data point. I'm running iTunes 11.3.1.2 and the latest version if I Help > Check for Updates is 12.1.2. Can someone who has this problem confirm that it exists with 12.1.2 as well?

  • by r0bilyn,

    r0bilyn r0bilyn Apr 21, 2015 8:00 AM in response to 62tango
    Level 1 (0 points)
    Apr 21, 2015 8:00 AM in response to 62tango

    The same for me, with iTunes 12.1.2.

  • by lmartinezg,

    lmartinezg lmartinezg Apr 21, 2015 8:31 AM in response to 62tango
    Level 1 (0 points)
    Apr 21, 2015 8:31 AM in response to 62tango

    ITUNES STORE CONNECTIVITY

    OK Internet connection verified

    XX Secure link to iTunes Store failed

     

    (where OK is the green OK mark and XX is the red failed mark).

     

    Yesterday I got that same results from the tests, but today, while talking with support, all the tests were passed correctly. But the problem is still present.

     

    Just another data point. I'm running iTunes 11.3.1.2 and the latest version if I Help > Check for Updates is 12.1.2. Can someone who has this problem confirm that it exists with 12.1.2 as well?

    I'm running 12.1.2

  • by yathatryan,

    yathatryan yathatryan Apr 21, 2015 8:32 AM in response to 62tango
    Level 1 (1 points)
    Apr 21, 2015 8:32 AM in response to 62tango

    Same.. all diagnostics passed except Secure link to iTunes store failed

  • by Chloe47,

    Chloe47 Chloe47 Apr 21, 2015 8:59 AM in response to yathatryan
    Level 1 (0 points)
    Apr 21, 2015 8:59 AM in response to yathatryan

    I have also had the same error message and hope they resolve this. I need to be able to access iTunes on my computer as I update 3 devices every day. And I can't afford a new computer right now even though I would like one. Too many other bills to take of care first.

  • by yathatryan,

    yathatryan yathatryan Apr 21, 2015 9:12 AM in response to 62tango
    Level 1 (1 points)
    Apr 21, 2015 9:12 AM in response to 62tango

    12.1.2 same issue

  • by Chloe47,

    Chloe47 Chloe47 Apr 21, 2015 9:16 AM in response to yathatryan
    Level 1 (0 points)
    Apr 21, 2015 9:16 AM in response to yathatryan

    I just tried to log into iTunes again, now I am getting a -50 error. Still same version of 12.1.2.

  • by yathatryan,

    yathatryan yathatryan Apr 21, 2015 9:43 AM in response to Chloe47
    Level 1 (1 points)
    Apr 21, 2015 9:43 AM in response to Chloe47

    The errors change between -50 and 0x80090326

     

    Is anyone experiencing this non XP? 

  • by lmartinezg,

    lmartinezg lmartinezg Apr 21, 2015 9:49 AM in response to yathatryan
    Level 1 (0 points)
    Apr 21, 2015 9:49 AM in response to yathatryan

    Just for the record:

     

    I've booted my PC with a previous installation of Windows XP that hasn't been used for months (no updates, etc., applied). It has iTunes 11 installed and the same problem occurs.

  • by gemfreak12,

    gemfreak12 gemfreak12 Apr 21, 2015 11:12 AM in response to yathatryan
    Level 1 (0 points)
    Apr 21, 2015 11:12 AM in response to yathatryan

    I have had the exact issues with my old XP machine as everyone here, tried the same remedies, called support:  got disconnected 3 times, gave up.  what a pile

  • by Live Your Dreams,

    Live Your Dreams Live Your Dreams Apr 21, 2015 11:48 AM in response to yathatryan
    Level 1 (0 points)
    Apr 21, 2015 11:48 AM in response to yathatryan

    Another Windows XP user here with the same errors (0x80090326 and -50) when attempting to login to the iTunes store.

     

    iTunes 12.1.2.27

    All diagnostics passed except: Secure link to iTunes Store failed.

    Confirmed correct date/time/timezone.

    Confirmed Use SSL 3.0 and Use TLS 1.0 are selected.

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