Can't log into iTunes account (error 0x80090326)

"who here can point us to the quickest/easiest way to transfer all my XP configuration and files to another computer I have, a Windows 7 x64?"

See How to move your iTunes library to a new computer - Apple Support. Key steps are:

• If necessary, consolidate your library so that all media is contained within the iTunes Media folder - see turingtest2's user tip on Make a split library portable for more info
• Copy the consolidated iTunes library (by default on Windows XP C:\Documents and Settings\username\My Documents\My Music\iTunes) to an external hard drive (for a small library standard Windows copy/paste is fine, otherwise tt2's tip on Backup your iTunes for Windows library with SyncToy describes a more reliable/robust method).
• If you have any iTunes content on the Windows 7 machine, move the library (default location C:\Users\username\Music\iTunes) to your desktop
• Copy the iTunes folder from the external drive to C:\Users\username\Music\iTunes on the Win7 machine
• Start iTunes on the Win 7 box - your library should now be available to you
• If you'd moved any previous iTunes content to the desktop, use File > Add Folder to Library... to add this back to your library, then delete the folder on the desktop

With respect to the original issue, Windows XP is no longer supported by Microsoft so the likelihood of incompatibility with current applications & services is always going to increase. I'm actually surprised that Apple continues to list XP (and Vista) as a supported operating system ... I can't believe that it is viable for Apple (or anyone else sustaining a consumer software product) to maintain compatibility with five different editions of Windows (XP, Vista, 7, 8/8.1, 10) where one is unsupported and a second is nearing end of life.

This seems to be something that was changed TODAY (21 April 2015) since everyone has started reporting this today.

Apple changed something today (21 April 2015) or last night that broke iTunes on Windows XP machines. And yes, it has to do with secure connections. In my case, I run network connection tests under iTunes Help > Diagnostics and I get:

NETWORK CONNECTIVITY

OK Network interface verified

ITUNES STORE CONNECTIVITY

OK Internet connection verified

XX Secure link to iTunes Store failed

(where OK is the green OK mark and XX is the red failed mark).

Apple needs to fix this since clearly they changed something that broke. Expecting people to get off their XP machines for some clearly trivial change made by Apple is highly unreasonable. Meanwhile, no App updates, no new App store purchases.

Just another data point. I'm running iTunes 11.3.1.2 and the latest version if I Help > Check for Updates is 12.1.2. Can someone who has this problem confirm that it exists with 12.1.2 as well?

"Hopefully an update becomes available but doubt since we're dealing with outdated software. What a disaster"

Nothing to do with outdated software--it's a bug plain and simple (the tendency to give Apple the benefit of the doubt is touching, but misplaced).

iTunes is stated to work with Windows XP and it should do that. Windows XP didn't change, even iTunes didn't change. Some communication protocol of the App Store changed overnight and unannounced, and broke something that was working fine. One can argue that Windows XP is more stable now than it's every been (since it never gets updated it can never "break" :-)).

A future iTunes version that no longer supports XP owing to some new feature that XP doesn't support (or even just marketing decision by Apple) is one thing--people always have the option to stay with the older version and not get the new features. But breaking something that did work is a bug, and allowing such a blatant show-stopping defect to get out is supremely bad design, bad testing, and bad quality control.

OK, after a long struggle :-)

When you are running Windows 7 / 8 / 8.1 and still experiencing this issue do the following :

1. start "gpedit.msc"
2. Go to "Computer Configuration > Administrative Templates > Network > SSL Configuration Settings > SSL Cipher Suite Order"
3. Set to "Enabled"
4. Reboot

This issue is because of a windows update which wrecks TLS/SSL

Same problem here.

I've checked everything with Apple Support, even using a differente internet connection and finally they directed me to Microsoft Support as it seems to be a Windows problem.

I searched with Google and found this:

https://support.microsoft.com/en-us/kb/948963

An update is available to add support for the TLS_RSA_WITH_AES_128_CBC_SHA AES128-SHA and TLS_RSA_WITH_AES_256_CBC_SHA AES256-SHA AES cipher suites in Windows Server 2003

But the fix is available only for Windows Server 2003, and XP is out of support.

Perhaps Apple has changed the TLS/SSL algorithm for the iTunes Store, and the new one is not available on Windows XP ?

ITUNES STORE CONNECTIVITY

OK Internet connection verified

XX Secure link to iTunes Store failed

(where OK is the green OK mark and XX is the red failed mark).

Yesterday I got that same results from the tests, but today, while talking with support, all the tests were passed correctly. But the problem is still present.

Just another data point. I'm running iTunes 11.3.1.2 and the latest version if I Help > Check for Updates is 12.1.2. Can someone who has this problem confirm that it exists with 12.1.2 as well?

I'm running 12.1.2

I have also had the same error message and hope they resolve this. I need to be able to access iTunes on my computer as I update 3 devices every day. And I can't afford a new computer right now even though I would like one. Too many other bills to take of care first.

Another Windows XP user here with the same errors (0x80090326 and -50) when attempting to login to the iTunes store.

iTunes 12.1.2.27

All diagnostics passed except: Secure link to iTunes Store failed.

Confirmed correct date/time/timezone.

Confirmed Use SSL 3.0 and Use TLS 1.0 are selected.

I also have this same issue. I am running XP Service Pack 3.

Anyone else try going to the Help tab and then "Run Diagnostics"? When I did this the following came up:

Network interfaces verified

Internet connection verified

Secure link to iTunes Store failed

Then it gives you an option to select help and gives an option of checking the date and time of your computer.

What perplexes me is I am running 12.1.2 of iTunes and was having no problems. I signed out of iTunes on 4/20/2015 in the evening and have not been able to log back in.

In addition to the 0x80090326 error I also get "We could not complete your iTunes Store Request. An unknown error occurred (-50). There was an error in the iTunes Store. Please try again later."

Anyway, it's not the end of the world. You can still download and update Apps, etc., directly on your iPhone, iPad, or whatever with WiFi. When you sync, they will get uploaded to your PC from the device via iTunes. This bypasses iTunes' trying to connect to the App Store (which is the problematic part) but has the same end result. Syncing of everything else (notes, calendar, contacts) all work fine since they don't have anything to do with the App Store.

I just got off a 90 minute support call with Apple - As they requested it, I forwarded them my the information in the iTunes diagnostic and my msinfo32 data for them to see if they could find a problem.

Since this afternoon I still cannot log into my iTunes account, but at the very least now my iTunes diagnostics have been showing all green {including "secure link to itunes store verified"}. But the basic problem is still there- can't log into the store to purchase (or do anything else with iTunes that needs a log-in) because of "error -50" -- This does seem to be something affecting iTunes XP users. Apple didn't have a lot to tell me, but they said they would look into it.

"I just got off a 90 minute support call with Apple - As they requested it, I forwarded them my the information in the iTunes diagnostic and my msinfo32 data for them to see if they could find a problem."

Still think they're barking up the wrong tree. If so many XP users all have this problem starting the night of 20 Apr 2015, as seems to be the case, and we didn't all mess up our computers the same way that same night, it's clearly on their server end where the incompatibility was introduced. As long as they realize this, of course, there may be some helpful information in the diagnostic information you sent them. Did you point support to this thread?

Another thing: Are there XP systems that DON'T have this problem? While all of us here do, the number of people on this thread (even if just to say "I too have this problem" or even just to read it, is much smaller that I'd expect it to be if ALL XP users everywhere were having this problem. Well, no one who doesn't have this problem is likely to encounter this thread (I found it googling the error code, as I suspect most did), but if anyone here has access to multiple XP systems and is willing to try the experiment, it may be worth seeing whether or not there are some XP systems don't exhibit this problem.

I'm on XP and started having this problem yesterday.

What makes this painful for me is that I'm only using my old XP machine because Apple's 90 day policy is preventing me from downloading new episodes for any of my season passes or accessing iTunes Match on my main (Win 7 ) machine.

It's like they are intentionally trying to get rid of me.