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Question: Can't log into iTunes account (error 0x80090326)

Please Help!

I logged off iTunes on my PC and now can't sign back into my account. I receive the following error "We could not complete your iTunes request. An unknown error occured (error 0x80090326). Because of this, I cannot backup, update or sync anything. For what it's worth my log in on iPhone works fine. I spoke to level 2 at Apple Care for hours and nothing works. I'm at a loss. Any solution would be appreciated


Windows XP

I have tried the following:

installing and reinstalling iTunes

flushing DNS

winsock review and repair

repair of QuickTime and iTunes

ensured iTunes was selected as exception for Windows Firewall

Windows XP patch from 2009 (suggested in previous post)

Also uninstalled anti-virus, turned off firewall. Nothing works

iPod touch, iOS 8.3, null

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Question marked as Helpful

Apr 21, 2015 8:30 AM in response to Most_123 In response to Most_123

This seems to be something that was changed TODAY (21 April 2015) since everyone has started reporting this today.


Apple changed something today (21 April 2015) or last night that broke iTunes on Windows XP machines. And yes, it has to do with secure connections. In my case, I run network connection tests under iTunes Help > Diagnostics and I get:


NETWORK CONNECTIVITY

OK Network interface verified


ITUNES STORE CONNECTIVITY

OK Internet connection verified

XX Secure link to iTunes Store failed


(where OK is the green OK mark and XX is the red failed mark).


Apple needs to fix this since clearly they changed something that broke. Expecting people to get off their XP machines for some clearly trivial change made by Apple is highly unreasonable. Meanwhile, no App updates, no new App store purchases.


Just another data point. I'm running iTunes 11.3.1.2 and the latest version if I Help > Check for Updates is 12.1.2. Can someone who has this problem confirm that it exists with 12.1.2 as well?

Question marked as Helpful

Apr 21, 2015 5:24 PM in response to yathatryan In response to yathatryan

"Hopefully an update becomes available but doubt since we're dealing with outdated software. What a disaster"


Nothing to do with outdated software--it's a bug plain and simple (the tendency to give Apple the benefit of the doubt is touching, but misplaced).


iTunes is stated to work with Windows XP and it should do that. Windows XP didn't change, even iTunes didn't change. Some communication protocol of the App Store changed overnight and unannounced, and broke something that was working fine. One can argue that Windows XP is more stable now than it's every been (since it never gets updated it can never "break" :-)).


A future iTunes version that no longer supports XP owing to some new feature that XP doesn't support (or even just marketing decision by Apple) is one thing--people always have the option to stay with the older version and not get the new features. But breaking something that did work is a bug, and allowing such a blatant show-stopping defect to get out is supremely bad design, bad testing, and bad quality control.

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Apr 21, 2015 2:45 AM in response to yathatryan In response to yathatryan

Same problem here.


I've checked everything with Apple Support, even using a differente internet connection and finally they directed me to Microsoft Support as it seems to be a Windows problem.


I searched with Google and found this:


https://support.microsoft.com/en-us/kb/948963


An update is available to add support for the TLS_RSA_WITH_AES_128_CBC_SHA AES128-SHA and TLS_RSA_WITH_AES_256_CBC_SHA AES256-SHA AES cipher suites in Windows Server 2003



But the fix is available only for Windows Server 2003, and XP is out of support.



Perhaps Apple has changed the TLS/SSL algorithm for the iTunes Store, and the new one is not available on Windows XP ?

Apr 21, 2015 2:45 AM

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Apr 21, 2015 4:14 AM in response to yathatryan In response to yathatryan

I just started having the same problem too, and I tired most of the same things you mentioned (disabling the anti-virus, firewalls, making sure iTunes was up to date, making sure 'Use SSL 3.0' and 'Use TLS 1.0' were selected in Internet Explorer, etc) but nothing at all has worked yet. I'm still running an old XP machine and I'm really worried because I'm stuck with it for at least a few more months (if it is even a Windows support problem with XP & iTunes...)

Apr 21, 2015 4:14 AM

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Question marked as Helpful

Apr 21, 2015 8:30 AM in response to Most_123 In response to Most_123

This seems to be something that was changed TODAY (21 April 2015) since everyone has started reporting this today.


Apple changed something today (21 April 2015) or last night that broke iTunes on Windows XP machines. And yes, it has to do with secure connections. In my case, I run network connection tests under iTunes Help > Diagnostics and I get:


NETWORK CONNECTIVITY

OK Network interface verified


ITUNES STORE CONNECTIVITY

OK Internet connection verified

XX Secure link to iTunes Store failed


(where OK is the green OK mark and XX is the red failed mark).


Apple needs to fix this since clearly they changed something that broke. Expecting people to get off their XP machines for some clearly trivial change made by Apple is highly unreasonable. Meanwhile, no App updates, no new App store purchases.


Just another data point. I'm running iTunes 11.3.1.2 and the latest version if I Help > Check for Updates is 12.1.2. Can someone who has this problem confirm that it exists with 12.1.2 as well?

Apr 21, 2015 8:30 AM

Reply Helpful (6)

Apr 21, 2015 8:31 AM in response to 62tango In response to 62tango

ITUNES STORE CONNECTIVITY

OK Internet connection verified

XX Secure link to iTunes Store failed


(where OK is the green OK mark and XX is the red failed mark).


Yesterday I got that same results from the tests, but today, while talking with support, all the tests were passed correctly. But the problem is still present.


Just another data point. I'm running iTunes 11.3.1.2 and the latest version if I Help > Check for Updates is 12.1.2. Can someone who has this problem confirm that it exists with 12.1.2 as well?

I'm running 12.1.2

Apr 21, 2015 8:31 AM

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Apr 21, 2015 11:48 AM in response to yathatryan In response to yathatryan

Another Windows XP user here with the same errors (0x80090326 and -50) when attempting to login to the iTunes store.


iTunes 12.1.2.27

All diagnostics passed except: Secure link to iTunes Store failed.

Confirmed correct date/time/timezone.

Confirmed Use SSL 3.0 and Use TLS 1.0 are selected.

Apr 21, 2015 11:48 AM

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Question: Can't log into iTunes account (error 0x80090326)