Can't log into iTunes account (error 0x80090326)

Exactly same problem here, "Unknown error occurred, try again later", blah-blah.

Sometime during April 19-21, Apple's iTunes servers "broke" and I cannot update free or paid apps.

I logged off my Apple store account, and cannot sign in again.

I only do manual updates of software, and I have not done any updates of any software for at least 2 weeks, except for Kaspersky anti-virus. However, even if I pause Kaspersky , no effect, same problem.

Running iTunes 11.4.0.18 under Windows XP Pro SP3, on Bootcamp 3.2 and a Macbook Pro.

What such a diverse group of users complaining, it pretty clearly has to be an Apple "cloud" problem and not local to my computer or ISP.

One more here...funny thing is today is the first time I've gotten on since the fall of last year... I only use this computer for my Ipod music and had a few cards to burn and play lists to update. Like others I wasted hours of my life trying to fix the issue...I expect AT LEAST A $25 credit to my account for this incompetence. Apple is becoming more and more like Wal mart...decrease the quality and raise the price yet all still will flock to it.

JoshikusIII wrote:

...I expect AT LEAST A $25 credit to my account for this incompetence...

ROFL - I wouldn't hold my breath if I was you!!

JoshikusIII wrote:

Apple is becoming more and more like Wal mart...decrease the quality and raise the price yet all still will flock to it.

I've been kinda thinking the same thing lately.

OK glad to find this thread as I have same problem with Windows XP and -50 and other errors. Signed-off to sign back on again and can't do it--completely broken.

I installed iTunes to this XP machine years ago and it's worked as our one & only iTunes repository where all our content and backups reside. It's never broken before so I've had no need or interest to "fix" it!

But now who here can point us to the quickest/easiest way to transfer all my XP configuration and files to another computer I have, a Windows 7 x64?

Same here. Wasted hours flushing dns, uninstalling and reinstalling iTunes, rebooting, editing hosts, checking for SLS and TLS setting, then (crazy!) I installed iTunes on a clean computer and the same problem occurred. Problem is definitely at iTunes' end. I sent them a support request but why would they believe XP users who won't even buy the latest Apple product?

I spent over 3 hours with Apple techs attempting to resolve this same problem yesterday. (Windows XP machine). Installed new version of itunes, etc... NO MENTION of this forum and that all XP users seem to be having the same problem! Feel like I wasted my entire afternoon when I should have ben told it was a problem between itunes accepting a secure login from XP machines!!!!@@#$@%#%#$@$

I just spent 15 min. on the phone w/ a senior tech gal, who sent a ticket to their engineers. She said they hadn't heard this was a problem, but that they don't really pay close attention to this forum - they depend on phone complaints. So everyone:

TAKE THE TIME TO CALL IT IN!! Maybe then they will get a clue.

Same problem, all 3 of my machines are on XP. There is an easy fix... upgrade to Win 7 or 8... really? Come on... if the OS was owned by Apple, I'd sort of understand it, but why would they try and force people to upgrade , unless they have some vested interested?

"if the OS was owned by Apple, I'd sort of understand it, but why would they try and force people to upgrade"

Supporting legacy operating systems costs money for development and (particularly) testing. The Windows XP user base is getting smaller all the time, XP is no longer supported by Microsoft - I can't really see any significant argument for Apple continuing to support it. Services like the iTunes Store need to stay aligned with current operating systems, so will need to accommodate changes made to Windows 7/8 and those anticipated in Windows 10. Any changes to these OSs will not be incorporated in XP so incompatibilities are only going to increase over time.

Given the end of support for Windows XP and its long-standing vulnerabilities to malware of various kinds I would be very reluctant to run an XP machine today with any sort of internet connection.

Hi, another annoyed XP user here.

hhgttg27 said:

Windows XP is no longer supported by Microsoft so the likelihood of incompatibility with current applications & services is always going to increase. I'm actually surprised that Apple continues to list XP (and Vista) as a supported operating system ... I can't believe that it is viable for Apple (or anyone else sustaining a consumer software product) to maintain compatibility with five different editions of Windows (XP, Vista, 7, 8/8.1, 10) where one is unsupported and a second is nearing end of life.

I disagree. A lot of people still use XP, and as 62tango pointed out, it should be easier for a software vendor to support an operating system that is no longer a moving target because it it not being constantly patched.

Anyway, it wasn't Windows XP or even iTunes that changed, it was Apple's server. You'd think they could roll back the change already, and you'd think they could test their stuff with Windows XP that they claim to support. This is reminiscent of the "trust loop" bug that prevented an iPhone from plugging into an XP box that didn't have iTunes installed (which it is supposed to be able to do, if only to download photos).

" A lot of people still use XP, and as by 62tango pointed out, it should be easier for a software vendor to support an operating system that is no longer a moving target because it it not being constantly patched."

Only if it stays consistent with other platforms. Other than cost there's no really no justification for continuing to use an unsupported, aged operating system that's highly susceptible to malware.

"Anyway, it wasn't Windows XP or even iTunes that changed, it was Apple's server."

Maybe the change was to maintain compatibility with current OSs, based on recent security patches to Win 7/8, or in anticipation of Win 10?

The whole "XP is obsolete" thing is a red herring. Actually there are 2 red herrings implicit in this idea.

Red herring No. 1: That this is intentional on Apple's part. There is absolutely no evidence to support that, quite the contrary. Support would not spend 3 hours on this with someone if the answer were as simple as, "Sorry, we stopped supporting XP on April's Fool Day. Goodbye." It would not be unannounced. So all the arguments as to why Apple MAY decide to drop support for XP at some point in the future are valid, but just don't apply in this case. It's a BUG, probably caused by sloppy testing on XP since they probably put their least qualified testers or fewer resources on XP testing. Or that it didn't occur to anyone that since the client-side software (iTunes) didn't change, only the protocol did, that it could possibly be OS-dependent (and in a well-designed system it shouldn't, but nothing is perfect). Now whether Apple chooses to "resolve" this bug by retroactively claiming obsolescence is another matter.

Red herring No. 2: That it is an issue of continuing support for XP in the face of Microsoft disowning it, etc., etc.

(a) iTunes didn't change in the time before and after the problem started manifesting itself, and iTunes itself is advertised compatible with XP. (At some point in the future it surely won't be, at which point you stay with the last version that does, until you decide you can't live without something new that's only in the newer version, just as with everything else you buy, but that's not the issue here.)

(b) Apple owns both ends of the interface between iTunes (on whatever platform it may be) and the iTunes Store server, with something called the Internet in between. Something about that interface was changed on the night of Apr 20, and was surely intended to be transparent (otherwise some announcement to that effect would have been made, or uncovered by now). That change turned out to have a (surely unintentional) OS dependency on some supposedly standard protocol handling that's done by the OS, but turned out to be done differently in XP. I don't know enough to speculate as to what that dependency may be, but others may. At any rate, once it's identified, solutions or workarounds, whether proposed by Apple or some clever hacker, should emerge (or so one hopes).

Absolutely.

Sometime in the dark of night 4/20, the iTunes Store guys changed the encryption for their secure connection to a protocol not supported by XP. And they didn't tell anyone - not even their own tech support staff.