Can't log into iTunes account (error 0x80090326)

Same issue here 😟

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Microsoft Windows XP Professional Service Pack 3 (Build 2600)

iTunes 12.1.2.27

iPodService 12.1.2.27 is currently running.

iTunesHelper 12.1.2.27 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Windows Firewall is on.

iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was unsuccessful.

An unknown error occurred (0x80090326).

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was successful.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2015-04-22 17:13:35.

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Tried all the usual fixes including the various suggestions on this thread & others I've seen.

Does anyone know if Apple are investigating matter?

I don't often visit the store part of itunes, but today I decided to buy some things. As an XP user, it appears I'll have to hold onto my money a bit longer, as it threw an unknown error on verifying id after hitting buy. Like several other commenters, found this thread by googling the error code. If both itunes and xp have not changed in the last few days, then its likely its the software being used on intermediate servers. This could still be a few things, like encryption or loadbalancing where the data is either not recognised or mangled en route. As for updating to windows 8/8.1, really? you couldn't pay me to use those at home.

People that are able should probably report the issue here, then use iphone/ipad as a quickfix to bypass the OS, unfortunately the only physical apple device I have is an ipod nano :S

I called tech support..they checked everything with remote log in. My pc was fine. They asked that I give them time to investigate the microsoft error code. I guess time heals.... I just tried again...and can log in without that error 🙂 Hopefully whatever they fixed works for you as well. Good luck.

It's working for me as well. Most likely Apple fixed something on their end since it's working for other people.

I spent an hour on the phone today with Apple support and editing the hosts file was the final step that seemed to fix it. But further review showed that didn't make sense, since my hosts file was identical to the default Windows host file, and it still worked after I put my original hosts file back and rebooted.

I just got off the phone with Tech, and had both errors, around the same time frame as everyone else. I just got mine fixed where I can re download and everything before the update.

Here is what you do... Open your START, Run, type in cmd, enter, type in ""

..Shoot! Have to double check the code now...Stand by.

I've been having this problem since Saturday. Saturday I was able to download one song. Went to download a few more songs and the ITunes store just keeps loading. The blue bar at the top goes all the way to the right and I have ITunes in the white blank space and that's it.

Grrr!!!!!!

Evening. Well I am now able to login with no issues. Diagnostics clear with no problems.

Wonder if the reason why no more problems is because Apple saw this thread....

Randomly when I checked for updates there was none.

For a minute was thinking I needed to upgrade my laptop which I have had since 2003. Have no desire to upgrade since iTunes is all I really use the computer for.

Everyone on XP seem to be working better... I was on the phone last night trying to get back in touch with the lady that helped me with my Run/DOS prompt but no luck.... maybe we all called enough to where they looked into the issue? I told them their community had this thread.

Excuse me, but you really shouldn’t be using your mommy’s AOL account to post trolling urban legend messages here. XP is still supported, and will be for some time. Go back to AOL and hang out with the rest of the trolls.

Hi "good evening",

Sorry for my english, i'm from switzerland i speak french :-)

I have the same problem with iTune and XP... My Old Device Touch G1 ios 3.1.3 crashed (an other storry)

and for this occasion I run in DFU mode the restoration with my custom ipsw from iTune interface and when time's came to reboot the device and wait the device appear connected, paf! this famous error message cited in the topic appears.

I have acces to the iTunes store via the interface iTune, I can loggin in.... (normal? reading the topic i didn't understood)

BUT the diagnostic is

Negative securised link faild...

I Pod is tetected,

Synchronisation test positive...

Not cool... one day you can do what you want with iTune,

"one day after" with the great hasard lows your very old device crashes...

Oh ! its the occasion to restore said I to myself, stupid maybe, DFU -> Restauration OK->finalisation restauration reboot iPod in iTune = The famous error message code about iTune Store. (stupid...directly a radical and for now fatal decision)

First I thought "it's my fault, I've made something very wrong with...I don't know".... (stupid... always seach about error code befor doing bad things...)

Oh it's the occasion to reinstall entierly Windaube XP Pro and all my programs... (time to waist...better than crying, a karsher execution)

This done like a new pc, and with many difficulties and spended lot of time, I retry to restaure my device... SAME ERROR. (any iTune version. I've tested)

To myself..."It wasn't my fault"... check finaly (a bit late) the Internet for this famous error message and found this topic so, by "waiting"... we can sing...

As could said/sing or scream Didier Super :

You crashed your old device Apple !

And you were no aware of a really important

and recent problem with the iTune Store Application

Eh ben t'est con !(in french) (well you're dumb!)

I really hope this "problem" will find a solution.

Bye from Swiss.

Sometimes I get paranoid and I think i'ts the beginning of the great exploitation of all computer running XP for many crackers, hackers, etc.

In Swiss today, many accounts Facebook were cracked and droped (via Facebook phishing).

No I'm paranoid.....

How about the fact that XP is not even supported by Microsoft anymore? Technology moves forward. It does not remain the same. Even Windows 8 will be outdated one day. You can't expect to stay on the same machine and programs forever and have them still work. This is not on Apple, it's ALL TECHNOLOGY.

The newer versions of iTunes are not compatible with Windows prior to Win7. This is likely the cause for your error.

How about the fact that you're an idiot and have no idea what you're talking about. As of this moment, iTunes still supports Windows XP. That's the base requirement for running iTunes under Windows. Get lost, troll.

"As of this moment, iTunes still supports Windows XP."

No, it does not, at least with the most current versions. iTunes 12.1.1 was the last version of iTunes to support Windows XP (and Vista). iTunes 12.2 requires Windows 7 or later.

Hate to break this news to you, but for every copy of iTunes running on Windows XP, there is a spec that states base compatibility. That's it. Don't need anything else to see that it's supposed to work, and usually does. Just because there's a newer version that does not support XP doesn't mean that I'm required to run it. Two months after Apple released a Windows 7-only version of iTunes, I had in my possession a printed web page with a spec that stated Windows XP was the minimum requirement to run on Windows (while Verizon Wireless was blocking me from activating my iPhone from within iTunes).