You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

yathatryan Author

Level 1

25 points

Can't log into iTunes account (error 0x80090326)

Please Help!

I logged off iTunes on my PC and now can't sign back into my account. I receive the following error "We could not complete your iTunes request. An unknown error occured (error 0x80090326). Because of this, I cannot backup, update or sync anything. For what it's worth my log in on iPhone works fine. I spoke to level 2 at Apple Care for hours and nothing works. I'm at a loss. Any solution would be appreciated

Windows XP

I have tried the following:

installing and reinstalling iTunes

flushing DNS

winsock review and repair

repair of QuickTime and iTunes

ensured iTunes was selected as exception for Windows Firewall

Windows XP patch from 2009 (suggested in previous post)

Also uninstalled anti-virus, turned off firewall. Nothing works

iPod touch, iOS 8.3, null

Posted on Apr 21, 2015 12:47 AM

76 replies

Apr 22, 2015 10:28 AM in response to 62tango

Absolutely.

Sometime in the dark of night 4/20, the iTunes Store guys changed the encryption for their secure connection to a protocol not supported by XP. And they didn't tell anyone - not even their own tech support staff.

Apr 22, 2015 10:55 AM in response to yathatryan

Same issue here 😟

-------------------------------------------------------------

Microsoft Windows XP Professional Service Pack 3 (Build 2600)

iTunes 12.1.2.27

iPodService 12.1.2.27 is currently running.

iTunesHelper 12.1.2.27 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Windows Firewall is on.

iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was unsuccessful.

An unknown error occurred (0x80090326).

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was successful.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2015-04-22 17:13:35.

-------------------------------------------------------------

Tried all the usual fixes including the various suggestions on this thread & others I've seen.

Does anyone know if Apple are investigating matter?

Apr 22, 2015 11:00 AM in response to Graeme Glasgow

same here xp user. **** i just need to sign in so i can listen to 'slightly stoopid" itune radio station while i spend most of the wee morning hours looking at female sex chat rooms. oops

bishnak

Level 1

0 points

Apr 22, 2015 11:05 AM in response to rich_gitsch

I don't often visit the store part of itunes, but today I decided to buy some things. As an XP user, it appears I'll have to hold onto my money a bit longer, as it threw an unknown error on verifying id after hitting buy. Like several other commenters, found this thread by googling the error code. If both itunes and xp have not changed in the last few days, then its likely its the software being used on intermediate servers. This could still be a few things, like encryption or loadbalancing where the data is either not recognised or mangled en route. As for updating to windows 8/8.1, really? you couldn't pay me to use those at home.

People that are able should probably report the issue here, then use iphone/ipad as a quickfix to bypass the OS, unfortunately the only physical apple device I have is an ipod nano :S

Apr 22, 2015 12:59 PM in response to bishnak

It's working again!

Skip69

Level 1

0 points

Apr 22, 2015 1:28 PM in response to 62tango

I called tech support..they checked everything with remote log in. My pc was fine. They asked that I give them time to investigate the microsoft error code. I guess time heals.... I just tried again...and can log in without that error 🙂 Hopefully whatever they fixed works for you as well. Good luck.

Apr 22, 2015 1:50 PM in response to rich_gitsch

It's working for me as well. Most likely Apple fixed something on their end since it's working for other people.

I spent an hour on the phone today with Apple support and editing the hosts file was the final step that seemed to fix it. But further review showed that didn't make sense, since my hosts file was identical to the default Windows host file, and it still worked after I put my original hosts file back and rebooted.

Apr 22, 2015 2:08 PM in response to rich_gitsch

It's working for me too.

Chloe47

Level 1

9 points

Apr 22, 2015 2:15 PM in response to lmartinezg

I am logged back into iTunes and downloading updates of apps. Now did anyone else receive an email claiming to be from Apple to confirm your identity. It was addressed mailto:Apple.Canada.Data.Base.3287mis.verrfy.ccnt8218278645@BOS5520315422adminis trator.yahoo.ca and an link to confirm identity. I didn't press link though

Apr 22, 2015 3:21 PM in response to hhgttg27

I just got off the phone with Tech, and had both errors, around the same time frame as everyone else. I just got mine fixed where I can re download and everything before the update.

Here is what you do... Open your START, Run, type in cmd, enter, type in ""

..Shoot! Have to double check the code now...Stand by.

Apr 22, 2015 3:51 PM in response to yathatryan

I've been having this problem since Saturday. Saturday I was able to download one song. Went to download a few more songs and the ITunes store just keeps loading. The blue bar at the top goes all the way to the right and I have ITunes in the white blank space and that's it.

Grrr!!!!!!

rosignox

Level 1

4 points

Apr 22, 2015 4:02 PM in response to yathatryan

iTunes XP error 0x80090326 fixed!

I am now downloading 15 updates

The date and time is now: 2015-04-22 1557 hours PDT

Apr 22, 2015 5:45 PM in response to yathatryan

Problem solved here. I can login now.

Apr 22, 2015 6:55 PM in response to balamiere

Seems like everyone has had this issue on XP, I have Windows 8. Still no iTunes store.

Apr 22, 2015 7:41 PM in response to Feathergoddess

Evening. Well I am now able to login with no issues. Diagnostics clear with no problems.

Wonder if the reason why no more problems is because Apple saw this thread....

Randomly when I checked for updates there was none.

For a minute was thinking I needed to upgrade my laptop which I have had since 2003. Have no desire to upgrade since iTunes is all I really use the computer for.

Can't log into iTunes account (error 0x80090326)