Apple Event: May 7th at 7 am PT

> Learn more

> Add to your calendar 

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Nina_Paris
Nina_Paris Author
User level: Level 1
0 points

Slow Mac Book - How to fix it

Hello,


After running EtreCheck I was suggested by the SW to copy the result and ask for help to fix my slow MacBook. I have the color dot turning constantly giving the impression that the system is busy.


Here is the system information what I got. Any help appreciated.


EtreCheck version: 2.2 (132)

Report generated 4/21/15, 8:13 PM

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

MacBook (13-inch, Late 2009) (Technical Specifications)

MacBook - model: MacBook6,1

1 2.26 GHz Intel Core 2 Duo CPU: 2-core

2 GB RAM Upgradeable

BANK 0/DIMM0

1 GB DDR3 1067 MHz ok

BANK 1/DIMM0

1 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Check Battery - Cycle count = 634 - SN = W0938KKQS9X7A


Video Information: ℹ️

NVIDIA GeForce 9400M - VRAM: 256 MB

Color LCD 1280 x 800


System Software: ℹ️

OS X 10.10.2 (14C1514) - Time since boot: 8 days 7:15:43


Disk Information: ℹ️

TOSHIBA MK2555GSXF disk0 : (250,06 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 249.20 GB (160.82 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


MATSHITADVD-R UJ-898


USB Information: ℹ️

Apple Inc. Built-in iSight

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller


Configuration files: ℹ️

/etc/hosts - Count: 23


Gatekeeper: ℹ️

Mac App Store and identified developers


Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.seagate.driver.PowSecDriverCore (5.2.6 - SDK 10.4) [Click for support]


/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 - SDK 10.4) [Click for support]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 - SDK 10.5) [Click for support]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 - SDK 10.4) [Click for support]


Problem System Launch Agents: ℹ️

[killed] com.apple.CallHistoryPluginHelper.plist

[killed] com.apple.CallHistorySyncHelper.plist

[killed] com.apple.cmfsyncagent.plist

[killed] com.apple.coreservices.appleid.authentication.plist

[killed] com.apple.EscrowSecurityAlert.plist

[killed] com.apple.printtool.agent.plist

[killed] com.apple.recentsd.plist

[killed] com.apple.SafariNotificationAgent.plist

[killed] com.apple.sbd.plist

[killed] com.apple.scopedbookmarkagent.xpc.plist

[killed] com.apple.security.cloudkeychainproxy.plist

[killed] com.apple.telephonyutilities.callservicesd.plist

12 processes killed due to memory pressure


Problem System Launch Daemons: ℹ️

[killed] com.apple.ctkd.plist

[killed] com.apple.emond.aslmanager.plist

[killed] com.apple.icloud.findmydeviced.plist

[killed] com.apple.ifdreader.plist

[killed] com.apple.nehelper.plist

[killed] com.apple.periodic-daily.plist

[killed] com.apple.periodic-weekly.plist

[killed] com.apple.softwareupdate_download_service.plist

[killed] com.apple.softwareupdated.plist

[killed] com.apple.tccd.system.plist

[killed] com.apple.wdhelper.plist

[killed] com.apple.xpc.smd.plist

[running] com.seagate.TBDecorator.plist [Click for support]

[killed] org.cups.cupsd.plist

13 processes killed due to memory pressure


Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[running] com.seagate.SeagateStorageGauge.plist [Click for support]


Launch Daemons: ℹ️

[failed] com.adobe.fpsaud.plist [Click for support] [Click for details]

[loaded] com.adobe.SwitchBoard.plist [Click for support]

[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]

[loaded] com.macpaw.CleanMyMac3.Agent.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist [Click for support]


User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Canon IJ Network Scanner Selector2 Application (/Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app)

AdobeResourceSynchronizer Application (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

Dropbox Application (/Applications/Dropbox.app)

CleanMyMac 3 Menu Application (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)


Internet Plug-ins: ℹ️

AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]

AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.134 - SDK 10.6 Outdated! Update

Default Browser: Version: 600 - SDK 10.10

QuickTime Plugin: Version: 7.7.3

Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 31 Check version


Safari Extensions: ℹ️

Pin It Button


3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Java [Click for support]

Seagate Dashboard for Mac OSX [Click for support]


Time Machine: ℹ️

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 249.20 GB Disk used: 88.38 GB

Destinations:

Seagate Backup Plus Drive [Local]

Total size: 4.00 TB

Total number of backups: 7

Oldest backup: 2014-12-02 14:04:32 +0000

Last backup: 2015-03-25 03:55:14 +0000

Size of backup disk: Excellent

Backup size 4.00 TB > (Disk size 249.20 GB X 3)


Top Processes by CPU: ℹ️

7% WindowServer

3% mdworker(6)

0% Mail

0% askpermissiond


Top Processes by Memory: ℹ️

298 MB kernel_task

184 MB mdworker(6)

59 MB mds_stores

59 MB Mail

47 MB com.apple.WebKit.WebContent(3)


Virtual Memory Information: ℹ️

73 MB Free RAM

1.93 GB Used RAM

702 MB Swap Used

MacBook, OS X Yosemite (10.10.3)

Posted on Apr 21, 2015 8:26 PM

Reply
Question marked as Best reply
User profile for user: Grane Duke
Grane Duke
User level: Level 2
426 points

Posted on Apr 22, 2015 6:45 PM

Nina, you have almost 25 processes killed due to memory pressure which indicates you are running out of memory. Upgrade it to 8 GB. Note that you can upgrade your RAM to max 8GB on your late 2009. Also, you have still got Clean My Mac 2 and Clean My Mac 3 softwares installed which is very dangerous software known to delete important OS X files. Uninstall it quickly. Remove all the unnecessary internet plugins which you don’t need.



Remove Silverlight internet plugin.


Remove Pin it Button safari extension.


Remove Canon scanner app if you don’t need it.



Finally, frankly speaking, probably Clean My Mac has deleted some of the vital Mac OS X files. So, I think its better to do a clean install and go back to your original pre installed Snow Leopard OS X 10.6.1 and manually upgrade it to Snow Leopard 10.6.8 and later upgrade to Mountain Lion which is a much stable OS X. Don’t bother to run Yosemite again as its a bit heavy OS X for your older Mac machine....


Hope this helps....

View in context
2 replies
Question marked as Best reply
User profile for user: Grane Duke
Grane Duke
User level: Level 2
426 points

Apr 22, 2015 6:45 PM in response to Nina_Paris

Nina, you have almost 25 processes killed due to memory pressure which indicates you are running out of memory. Upgrade it to 8 GB. Note that you can upgrade your RAM to max 8GB on your late 2009. Also, you have still got Clean My Mac 2 and Clean My Mac 3 softwares installed which is very dangerous software known to delete important OS X files. Uninstall it quickly. Remove all the unnecessary internet plugins which you don’t need.



Remove Silverlight internet plugin.


Remove Pin it Button safari extension.


Remove Canon scanner app if you don’t need it.



Finally, frankly speaking, probably Clean My Mac has deleted some of the vital Mac OS X files. So, I think its better to do a clean install and go back to your original pre installed Snow Leopard OS X 10.6.1 and manually upgrade it to Snow Leopard 10.6.8 and later upgrade to Mountain Lion which is a much stable OS X. Don’t bother to run Yosemite again as its a bit heavy OS X for your older Mac machine....


Hope this helps....

Reply
User profile for user: Nina_Paris
Nina_Paris Author
User level: Level 1
0 points

Apr 22, 2015 6:49 PM in response to Grane Duke

Gran, Thank you very much! This helped a lot! If I think back, the problems started when I started to use the Mac Clean, however I was happy as it saved me memory. First I will definitely clean out the computer and clean install, then I will see how it works before I upgrade the RAM. I very much appreciate your help! Hope it will help others as well.

Reply

Slow Mac Book - How to fix it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up