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User profile for user: wedgeis
wedgeis Author
User level: Level 1
0 points

LOOOONG delays processing commands, spinning wheels for minutes on end despite plenty of RAM and solid-state memory.

This seems to have coincided with installing Yosemite, had no problems with Mavericks. Have read that it can happen with older or low-spec Macs, but this is a top of the line MacBook Pro Retina, 13", late 2013, 2.8 GHz Intel core i5, 8Gb RAM, 12% memory free. Long delays before obeying commands. I am so sick of that spinning wheel!

MacBook Pro (Retina, 13-inch, Late 2013), OS X Yosemite (10.10.2), 12% of storage free

Posted on Apr 22, 2015 1:25 AM

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User profile for user: benwiggy
benwiggy
User level: Level 4
1,473 points

Posted on Apr 22, 2015 11:16 AM

Performance issues after installing a new OS are usually the result of having old, incompatible third-party software still installed on your computer. These include software that runs in the background, performing low-level tasks; processes that are started automatically at startup, etc.


You can check Activity Monitor to see what processes are using large amounts of memory or CPU. You can run a utility like EtreCheck, which will give you a checklist of information about your computer, including third-party installed software that affects the system.

http://www.etresoft.com/etrecheck


You can post the results here if you're unsure about its meaning, and someone will will advise if there's anything obvious.


However, 12% free disk space is just about enough spare. I would not want less than that.

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User profile for user: benwiggy
benwiggy
User level: Level 4
1,473 points

Apr 22, 2015 11:16 AM in response to wedgeis

Performance issues after installing a new OS are usually the result of having old, incompatible third-party software still installed on your computer. These include software that runs in the background, performing low-level tasks; processes that are started automatically at startup, etc.


You can check Activity Monitor to see what processes are using large amounts of memory or CPU. You can run a utility like EtreCheck, which will give you a checklist of information about your computer, including third-party installed software that affects the system.

http://www.etresoft.com/etrecheck


You can post the results here if you're unsure about its meaning, and someone will will advise if there's anything obvious.


However, 12% free disk space is just about enough spare. I would not want less than that.

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User profile for user: wedgeis
wedgeis Author
User level: Level 1
0 points

May 2, 2015 11:54 PM in response to Eric Root

Have tried the various things suggested, but it is still lagging intermittently, sometimes hanging fire for a couple of minutes while the wheel spins. Have run Etrecheck and this is the report:

EtreCheck version: 2.2 (132)

Report generated 5/3/15, 4:42 PM

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

MacBook Pro (Retina, 13-inch, Late 2013) (Technical Specifications)

MacBook Pro - model: MacBookPro11,1

1 2.6 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 33 - SN = C01407709G5FVN8AD


Video Information: ℹ️

Intel Iris

Thunderbolt Display 1600 x 900


System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: one day 7:16:10


Disk Information: ℹ️

APPLE SSD SM1024F disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

[redacted] (disk1) / : 999.32 GB (226.84 GB free)

Core Storage: disk0s2 999.70 GB Online


USB Information: ℹ️

Mitsumi Electric Hub in Apple Extended USB Keyboard

Logitech USB Receiver

Mitsumi Electric Apple Extended USB Keyboard

Apple Inc. FaceTime HD Camera (Display)

Apple Inc. Display Audio

Apple Inc. Apple Thunderbolt Display

Apple Internal Memory Card Reader

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt Display

Apple Inc. Thunderbolt to FireWire Adapter


Gatekeeper: ℹ️

Mac App Store and identified developers


Kernel Extensions: ℹ️

/System/Library/Extensions

[loaded] com.avira.kext.FileAccessControl (1.0.0d1 - SDK 10.9) [Click for support]

[not loaded] com.devguru.driver.SamsungComposite (1.4.27 - SDK 10.6) [Click for support]


/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

[not loaded] com.devguru.driver.SamsungACMControl (1.4.27 - SDK 10.6) [Click for support]

[not loaded] com.devguru.driver.SamsungACMData (1.4.27 - SDK 10.6) [Click for support]

[not loaded] com.devguru.driver.SamsungMTP (1.4.27 - SDK 10.5) [Click for support]

[not loaded] com.devguru.driver.SamsungSerial (1.4.27 - SDK 10.6) [Click for support]


/Users/[redacted]/Applications/Magican.app

[not loaded] com.magican.iokit.filemon (1 - SDK 10.7) [Click for support]

[not loaded] com.magican.iokit.netmon (1 - SDK 10.7) [Click for support]


/Users/[redacted]/Documents/rodewins/Library/Services/ToastIt.service/Contents/ MacOS

[not loaded] com.roxio.TDIXController (2.0) [Click for support]


/Users/[redacted]/OSX Installers/Toast 10 Titanium/Toast 10 Titanium/Toast Titanium.app

[not loaded] com.roxio.BluRaySupport (1.1.6) [Click for support]


Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.avira.antivirus.ipm.ui.plist [Click for support]

[failed] com.avira.antivirus.notifications.agent.plist [Click for support]

[running] com.avira.antivirus.odscan.default.plist [Click for support]

[loaded] com.avira.antivirus.scheduler.agent.plist [Click for support]

[running] com.avira.antivirus.systray.plist [Click for support]

[loaded] com.avira.antivirus.telemetry.agent.plist [Click for support]

[loaded] com.avira.antivirus.update.default.plist [Click for support]

[loaded] org.glimmerblocker.updater.plist [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.adobe.SwitchBoard.plist [Click for support]

[failed] com.avira.antivirus.dbcleaner.plist [Click for support]

[loaded] com.avira.antivirus.ipm.loader.plist [Click for support]

[running] com.avira.helper.watchdox.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.westerndigital.WD-SmartWare-Installer.plist [Click for support]

[failed] org.glimmerblocker.proxy.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.ARM.[...].plist [Click for support]

[running] com.crossrider.wss002455.agent.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[failed] com.jdibackup.ZipCloud.backupstart.plist [Click for support]

[failed] com.jdibackup.ZipCloud.notify.plist [Click for support]

[unknown] shopy-mate.ver [Click for support]

[loaded] shopy-mate_updater.plist [Click for support]

[unknown] shopy-mate_updater.sh [Click for support]

[unknown] WebSocketServerApp [Click for support]


User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

TuneupMyMac UNKNOWN (missing value)

WD SmartWare UNKNOWN (missing value)

K9-MacOptimizer UNKNOWN (missing value)

WDQuickView UNKNOWN (missing value)


Internet Plug-ins: ℹ️

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]

AdobePDFViewer: Version: 10.1.13 [Click for support]

Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

SharePointBrowserPlugin: Version: 14.4.9 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version


User internet Plug-ins: ℹ️

RealPlayer Plugin: Version: Unknown [Click for support]


Safari Extensions: ℹ️

AdBlock

Shopy mate

Franker

Ecosia - The search engine that plants trees


3rd Party Preference Panes: ℹ️

Déjà Vu [Click for support]

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

GlimmerBlocker [Click for support]

Logitech Control Center [Click for support]

Norton\nQuickMenu [Click for support]

SANE [Click for support]

StuffIt AVR [Click for support]

Wacom Tablet [Click for support]


Time Machine: ℹ️

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Marau1: Disk size: 999.32 GB Disk used: 772.48 GB

Destinations:

My Book [Local]

Total size: 3.00 TB

Total number of backups: 22

Oldest backup: 2015-01-27 13:59:54 +0000

Last backup: 2015-05-01 08:57:14 +0000

Size of backup disk: Excellent

Backup size 3.00 TB > (Disk size 999.32 GB X 3)


Top Processes by CPU: ℹ️

95% savapi

4% avguard-ondemand-mgmt(2)

2% WindowServer

1% AV_Scheduler

1% avbackendproxy worker (avguard-ondemand)(2)


Top Processes by Memory: ℹ️

734 MB kernel_task

459 MB Google Chrome Helper(6)

442 MB softwareupdated

377 MB savapi

328 MB avguard.bin


Virtual Memory Information: ℹ️

44 MB Free RAM

7.96 GB Used RAM

0 B Swap Used


Diagnostics Information: ℹ️

May 2, 2015, 09:26:33 AM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-02-092633_[redacted].crash

May 2, 2015, 09:26:31 AM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-02-092631_[redacted].crash

May 2, 2015, 09:26:19 AM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-02-092619_[redacted].crash

May 2, 2015, 09:25:33 AM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-02-092533_[redacted].crash

May 2, 2015, 09:25:32 AM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-02-092532_[redacted].crash

May 2, 2015, 09:25:09 AM Self test - passed

May 1, 2015, 03:31:34 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-153134_[redacted].crash

May 1, 2015, 03:31:32 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-153132_[redacted].crash

May 1, 2015, 03:31:22 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-153122_[redacted].crash

May 1, 2015, 03:30:37 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-153037_[redacted].crash

May 1, 2015, 03:30:34 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-153034_[redacted].crash

May 1, 2015, 03:30:17 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-153017_[redacted].crash

May 1, 2015, 03:30:05 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-153005_[redacted].crash

May 1, 2015, 03:30:02 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-153002_[redacted].crash

May 1, 2015, 03:29:55 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-152955_[redacted].crash

May 1, 2015, 03:29:09 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-152909_[redacted].crash

May 1, 2015, 03:29:06 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-152906_[redacted].crash

May 1, 2015, 03:28:48 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-152848_[redacted].crash

May 1, 2015, 03:28:38 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-152838_[redacted].crash

May 1, 2015, 03:28:36 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-152836_[redacted].crash

May 1, 2015, 03:28:28 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-152828_[redacted].crash

May 1, 2015, 12:17:36 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121736_[redacted].crash

May 1, 2015, 12:16:50 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121650_[redacted].crash

May 1, 2015, 12:16:48 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121648_[redacted].crash

May 1, 2015, 12:16:31 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121631_[redacted].crash

May 1, 2015, 12:16:21 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121621_[redacted].crash

May 1, 2015, 12:16:19 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121619_[redacted].crash

May 1, 2015, 12:16:01 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121601_[redacted].crash

May 1, 2015, 12:15:50 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121550_[redacted].crash

May 1, 2015, 12:15:48 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121548_[redacted].crash

May 1, 2015, 12:15:31 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121531_[redacted].crash

May 1, 2015, 12:15:21 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121521_[redacted].crash

May 1, 2015, 12:15:18 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121518_[redacted].crash

May 1, 2015, 12:15:09 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121509_[redacted].crash

May 1, 2015, 12:14:23 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121423_[redacted].crash

May 1, 2015, 12:14:21 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121421_[redacted].crash

May 1, 2015, 12:14:03 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121403_[redacted].crash

May 1, 2015, 12:13:52 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121352_[redacted].crash

May 1, 2015, 12:13:50 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121350_[redacted].crash

May 1, 2015, 12:13:41 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121341_[redacted].crash

May 1, 2015, 12:12:54 PM /Library/Logs/DiagnosticReports/avlogwriter_2015-05-01-121254_[redacted].crash

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User profile for user: cdhw
cdhw
User level: Level 4
3,588 points

May 3, 2015 3:39 PM in response to wedgeis

It looks to me as though you have some adware 'Shoppy mate', 'Buca', maybe others. Either follow these instructions:

http://www.thesafemac.com/arg-identification/

or if you want an automated version of those instructions use Adware Medic

http://www.adwaremedic.com/AdwareMedic.dmg

You should only download/install software from either (a) the Mac App Store, or (b) a reputable developers' own website. The link to Adware Medic, in my opinion, is in category (b).

C.

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User profile for user: thomas_r.
thomas_r.
User level: Level 7
31,989 points

May 4, 2015 4:19 AM in response to wedgeis

wedgeis wrote:


Thanks Eric. It seems that the removal of adware may have solved the problem, but if it persists I will remove Avira as you suggest. Cheers.


I would recommend removing Avira regardless. Keep in mind that it didn't protect you from all that adware that infected your system. In addition, the avlogwriter process, which belongs to Avira, is crashing a lot, according to your logs.


In addition, you need to get rid of Magician. It's garbage. All of its "cleaning" and "uninstalling" features are worthless and ill-advised. As for its "anti-trojan" feature, that's a scam, pure and simple. I tested it against almost 190 malware samples last year, including numerous samples of the most common Mac malware, and it only detected one of them.

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User profile for user: cdhw
cdhw
User level: Level 4
3,588 points

May 4, 2015 8:43 AM in response to wedgeis

The recommendation is do NOT install third-party virus protection software. OS X has extensive and superior protection built-in.


Your main risk as long as your machine is physically secure is not virus related, it is being conned by 'adware' websites into installing it. But I guess you know that now...


C.

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User profile for user: thomas_r.
thomas_r.
User level: Level 7
31,989 points

May 4, 2015 9:29 AM in response to wedgeis

wedgeis wrote:


I have removed both of those. Is there a recommended virus protection software for Mac running Yosemite?


Not really. It's best to use none, as there's no known Mac malware currently able to infect a Yosemite system, but also keep in mind that Mac OS X is not bulletproof. Adware in particular is a big problem right now, and one that neither anti-virus software nor Mac OS X will protect you adequately from. Fortunately, you can easily avoid adware installers on your own. Exercise caution online and you should be fine.


For details, see my Mac Malware Guide.


(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com.)

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LOOOONG delays processing commands, spinning wheels for minutes on end despite plenty of RAM and solid-state memory.

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