Green stripe after crash and restart

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Level 1

10 points

Green stripe after crash and restart

This happened after my MacBook Pro (17-inch, Early 2011) crashed. The screen 'hanged' and no response the mouse, keyboard or other functions.

Had to force shutdown (holding down power button) and restarted. After the chime sound, the screen shows green semi-transparent stripe. Then the usual apple logo appears and the apple logo goes away leaving the light grey screen. Restarted a few times and same situation occurs. Only when I tried holding on to 'D' when restart hoping to get into AHT diagnostics (failed to get into AHT mode) the process took me into the login page and I could use my laptop as per normal.

This crashing happened a few other times and it was the same process again to get it to work. Occurrence of this as I remember was,

(1) When I got a FaceTime incoming call when working on Word, I have Parallels Desktop with Win 7.

(2) When I was using Adobe Acrobat with a few files opened, together with Mac Excel, Mac Word, Mac Outlook. This time Parallels Desktop wasn't in operation.

Is this a hardware issue with the Graphics memory or Display? Or the RAM? Or anything related to other hardware?

Is this a software issue? I also did a Restore (holding Option key after pressing power button) last night, but this afternoon it happened again.

MacBook Pro, OS X Mavericks (10.9.5), MacBook Pro (17-inch, Early 2011)

Posted on Apr 23, 2015 2:50 AM

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Answer 1

spudnuty

Level 5

7,128 points

Apr 25, 2015 1:02 PM in response to Eric.WYK

"They ran some diagnostic stuff in the Apple Store but came out normal."

"What's an ASD? "

That's what the Apple Store would have run and what my friend and I had available to us. ASD = Apple Service Diagnostic.

"even the Genius guy said it does from the video"

So he agrees that it's suffering the GPU failure but he can't do anything about it unless their ASD pops out an error?

Here's a reference list:

http://www.dannydullin.com/apple-service-diagnostic-asd-reference-list/

Where are you located?

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Answer 2

Eric.WYK Author

Level 1

10 points

Apr 25, 2015 8:07 AM in response to Linc Davis

Thing to note.

Went over to Apple Store, it went back to normal when I was there. They cannot based one a photo or even a video to proof you are eligible repair extension program (even the Genius guy said it does from the video). So had to continue using until it get back to the condition before going in again to qualify for the program.

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Answer 3

my ginger

Level 5

4,928 points

Apr 25, 2015 8:30 AM in response to Eric.WYK

You have to run AHT from the install disk that came with your MBP, if you have them. You could try a pram reset. Command/Option/P/R keys for three chimes at startup. But if you still get this, you may have to wait till it happens agian and than without shutting down take it in. I'm surprised they did not run any diagnostics on it.

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Answer 4

spudnuty

Level 5

7,128 points

Apr 25, 2015 10:21 AM in response to Eric.WYK

" they ran their diagnostics on it and it came back normal, so that's why they need to 'see it' to believe it"

I had a client that this exact thing happened to. I also had a friend who was a Apple Tech. He and I sat playing video games while we ran a ASD on her machine. It took 4 hours but it finally spit out an error code. We wrote down the code and she took it to the Apple Store. As I remember it we told her to go to a different Apple Store than the one that rejected her originally. (There were 3 in the Chicago area then.) So she took that code to the downtown store and they replaced her logic board for free.

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Answer 5

spudnuty

Level 5

7,128 points

Apr 26, 2015 1:15 AM in response to Eric.WYK

The tech I worked with was an Apple tech.

Do you have the original AHT? If you could get it to fail that could kick out a failure code.

In other cases around here this occurred when they were doing a graphics intensive task: watching a video or running Photoshop.

There's a lot of discussion of this on this thread:

Re: 2011 MacBook Pro and Discrete Graphics Card

What My Ginger says also make a lot of sense:

" you may have to wait till it happens agian and than without shutting down take it in."

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Answer 6

Linc Davis

Level 10

209,739 points

Apr 25, 2015 8:01 AM in response to Eric.WYK

MacBook Pro Repair Extension Program for Video Issues

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Answer 7

Eric.WYK Author

Level 1

10 points

Apr 25, 2015 8:47 AM in response to my ginger

Sorry, forgot to mention, they ran their diagnostics on it and it came back normal, so that's why they need to 'see it' to believe it.

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Answer 8

Eric.WYK Author

Level 1

10 points

Apr 25, 2015 10:25 AM in response to spudnuty

What's an ASD? No luck here cause it's still normal now, can't believe now I'm waiting for it to fail again! They ran some diagnostic stuff in the Apple Store but came out normal.

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Answer 9

Eric.WYK Author

Level 1

10 points

Apr 25, 2015 7:00 PM in response to spudnuty

Yes, they need ASD to show there's an error or it happens in front of them. Where'd you get the ASD? I thought that's only available in the Apple Store?

I'm based in Shanghai.

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