Newsroom Update
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Announcement
Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >
Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >
I'm trying to run update (to iOS8.3), and back up, connecting iPad Air to iTunes on iMac, it doesn't seem to dock correctly and the screen flickers between charging and connecting and then unconnects immediately saying 'device disconnected'. Anyone else seen this? iPhone 6 connects fine via same cable (lightning)
iMac, Mac OS X (10.7.2)
Is there any debris in the opening of the iPad that you can see? Trying blowing (dry blowing - no spit) on the connector opening. Try resetting the iPad as well by holding down on the sleep and home buttons at the same time for about 10 seconds until the Apple logo appears on the screen.
Afraid this didn't work. Doesn't seem to be any debris in the lightning port. Plus it charges fine via the same cablu plugged into the wall. Also tried the 'reset' with home button. But still have the problem
Does your iPad perform normally when not connected to the Mac via the cable?
No, that's when I see the issue when I connect to my iMac, flickers between conhecting and then unconnects.
I Hate to keep asking questions, but sometimes it's tough to offer suggestions without more information. How old is your iMac? The reason I ask is it almost seems like the iPad is struggling to draw power from the USB port like the port is not supplying enough power. The phone doesn't need as much power as the iPad does. I assume that you have tried another USB port on the Mac, correct?
I Bought the iMac in Devember 2013, so not that old. I haven't tried another USB port, I'll try that now. Thanks for your help.
Connected iPad via another USB port on my iMac. It eventually connected correctly. Ran my update to IOS8.3 and it now connects succesfully to all 4 USB ports on my iMac.
THanks for your help Demo
You're welcome. I am glad that you were able to get it resolved and get your iPad updated.
connecting to iTunes with iPad Air
