How do I remove Flashmail from my iMAC?
When using Safari I get large numbers of Flashmail tags. What do I need to do to remove the Flashmail from my iMac??
iMac, OS X Yosemite (10.10.3)
Apple Event: May 7th at 7 am PT
When using Safari I get large numbers of Flashmail tags. What do I need to do to remove the Flashmail from my iMac??
iMac, OS X Yosemite (10.10.3)
Click here and follow the instructions. If you'd rather not remove it manually, you can instead run Adware Medic; this link is a direct download.
(126637)
There is no need to download anything to solve this problem. You installed the "Flashmall" trojan. Take the steps below to disable it.
Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.
Back up all data before continuing.
1. Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:
~/Library/LaunchAgents
In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. A folder named "LaunchAgents" will open.
2. Inside the folder you just opened, there may be files with a name beginning in any of the following ways:
com.crossrider
com.extensions
com.flashmall
com.webhelper
com.webtools
flashmall
UpdateDownloader
WebSocketServerApp
Some of these files may be absent. Move any that you have to the Trash and close the Finder window. Log out or restart the computer. The trojan will now be inactive, but there are a few more components of it that should be cleaned up.
3. Do as in Step 1 with this line:
~/Library/Application Support
A folder named "Application Support" will open. Inside it there may be a subfolder with this name:
webHelperApp
If so, move that subfolder—not the "Application Support" folder—to the Trash.
4. Open this folder in the same way as above:
~/Library/ScriptingAdditions
and remove an item named
BrowserHelper.osax
if present.
5. Open this folder:
~/Library
Look for subfolders with either of these names:
flashmall
WebTools
and move them to the Trash, if present.
6. Open the Applications folder. If it contains an item named "Flashmall" or "WebTools", move that to the Trash.
Empty the Trash.
7. From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall all extensions you don't know you need. If in doubt, remove all of them. None is required for normal operation. Do the equivalent in the Chrome and Firefox browsers, if you use either of those.
Linc,
Thanks. Your process solved my problem
Linc
Thanks for your help. I found lots of the folders you said to locate and move to trash. Flash mail seem disabled but the icon still shows up in my launchpad. It will not let you drag it to trash to delete. How do I remove it from there as well.
I followed the instructions but now I cannot empty my trash of the web helper. The system tells me trash cannot be emptied because web helper is in use.
In your Mac's menu bar, go to Finder > Secure Empty Trash.
Barton9476 wrote:
Linc,
Thanks. Your process solved my problem
Should you run into this or a similar problem in the future, running AdwareMedic as others have suggested is a more elegant solution.
Restart the computer, then empty the Trash.
Linc
Thanks for your help. I found lots of the folders you said to locate and move to trash. Flash mail seem disabled but the icon still shows up in my launchpad. It will not let you drag it to trash to delete. How do I remove it from there as well.
Linc
Thanks for you help. I found it Applications Folder, Deleted it there removed it from Launchpad
How do I remove Flashmail from my iMAC?