Hi. Text & Email Notifications not showing on watch?

I seem to have the correct notifications switch on via the apple watch app on my phone, but they don't come up as an alert on the watch.


Any advice?

Apple Watch, iOS 8.3

Posted on Apr 24, 2015 7:59 AM

138 replies

Apr 26, 2015 8:41 AM in response to golazzo

I was having lots of trouble getting email notifications ( text notifications worked fine). I spent an hour on chat with Apple support and then several more hours trouble shooting. I am now able to get consistent notifications from my yahoo email account (still can't get them from gmail). This is what I figured out.


Goal: receive email notifications only from people on my Mail (on Iphone) VIP list

Email Services: Yahoo mail (primary) and Gmail

Phone: Iphone 6+


Issue #1: Push vs fetch -- Initially both email accounts on my iphone were set to Fetch (under settings, mail, fetch new data). Push didn't even show as an option. When i looked on my ipad, I saw that both were set to fetch. I deleted my yahoo email from the phone and added it back (using a custom app password as i have two-factor authentication enabled). Now push emails showed up as an option. Unfortunately a delete and re-add of Gmail did not provide push as an option, as Gmail no longer supports it on free email accounts (my Ipad is grandfathered as an old device"). The Gmail app on the iphone does have push support, but no Apple Watch support yet. With email set to push, the emails show up on the device immediately, with fetch they only show up at a selected time interval (the most frequent option is 15 minutes). Bottom line: you want push, not fetch.


Issue #2: iPhone status -- The only way I have found to reliably get notifications is for the phone to be on either the the lock screen or sleeping. I think this ties into Issue #1 with fetch email accounts, as the phone needs to be active for it to fetch emails and that may be why its not sending notifications.


Configuration that ended up working: On the phone I have Mail notifications set to only VIP, no sound, Badge on, Show on lock screen on and Banners.


On the watch (via the Apple Watch App), I have Mail notifications set to custom, show alerts, only VIPs selected, Sound and Haptic selected.


As I said, with this setup I now consistently get email notifications from VIPs from the yahoo mail account, as long as the phone is locked/asleep. I still get no email notifications from the gmail account.


Hope this is helpful.

Apr 26, 2015 9:26 AM in response to Community User

i just did a few test myself, and realize that, even though i use @me.com as my main email, the apple watch will only notify me if an email was sent to my appleid primary email which is a @gmail... unfortunately apple won't let you use the iCloud emails as primary... i don't know if this is a real solution, but seems to be the case..


The reason this is also is because i only use the iCloud email account, but have emails forwarded from my @gmail account to my @me.com account

Apr 26, 2015 10:08 AM in response to Community User

Count me in. No notifications for incoming texts or emails. I've checked the notifications settings in the Watch app, restarted the watch, and unpaired/re-paired the watch. Still nothing. I'm getting other notifications from Activity monitor and third-part apps, just not texts or VIP emails. Looks like probably a software patch is needed. I'll keep watching this thread.


David

Apr 26, 2015 10:42 AM in response to David Kravetz

David,

In page 2 of this thread, ExWoW gave advice to turn on two-factor-verification for your Apple ID and then create an App specific password for Messages and FaceTime.


This actually worked for me as well, so if you haven't tried this out it is a possible option. The major problem with this solution is the two-factor-verification is a pain in the butt, because whenever you want to login or otherwise use your Apple ID you must also input a 4-digit code sent to one of your devices. However, until Apple comes out with an update to fix this, I might just have to put up with an extra log-in step in order to be able to use my Watch the way it is meat to.


Maybe I should try to turn off the two-factor-verification not that the notifications are working. Maybe the change in functionality will stay after two-factor is gone.


-Brandon

Apr 26, 2015 11:30 AM in response to golazzo

I found my email notifications depend on whether the client you are using has 'push' capability to your phone. iCloud does and those notifications work fine. Gmail (for me not on Exchange) is Fetch only, so my workaround was to forward all my Gmail msgs to my iCloud account and then I start receiving all the email notifications.


I do think that if the phone is awake and open you will get the notification on the phone but NOT on the watch (in fact I just verified this and the watch did not tap me when the phone alerted me to the email.

Apr 26, 2015 11:37 AM in response to bilbothejust

Turns out the Gmail App for Iphone (which is push) does have a Apple Watch extension and will mirror the notifications in the app (right now just limited to all emails or just important emails). Download the app, set up the notifications in-app and then open the Apple Watch app and turn them on. Still can't restrict to just VIPs but I guess I can play with the "important" algo to try to train it. Probably Ok since this is my secondary email anyway.


Consistently gives me watch notifications.

Apr 26, 2015 2:38 PM in response to ExWoW

Ok, found the app specific password, set one for "Messages" and followed your steps, but on step 10, I don't get any wrong password error, but messages works on the phone, and I can still send texts from desktop to phone. Still nothing on watch. I know this is v1.0 software, but for a $434.00 watch, I'm getting very discouraged. The watch at its best is a glorified notifications machine, and if those notifications don't work, then... 😕

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Hi. Text & Email Notifications not showing on watch?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.