Your computer was restarted because of a problem

Question

Level 1

11 points

Your computer was restarted because of a problem

I occasionally get my computer shutting down, and I can't seem to understand why. OS X produced an error report that was sent to Apple, and I have provided it below. Can anyone help me here?

Anonymous UUID: E4C56EE7-3531-A1DE-E3E8-DC5AD1984FE7

Sat Apr 18 10:55:51 2015

*** Panic Report ***

panic(cpu 1 caller 0xffffff802a017cc2): Kernel trap at 0xffffff802a147b35, type 13=general protection, registers:

CR0: 0x000000008001003b, CR2: 0x0000000128746000, CR3: 0x000000002c527001, CR4: 0x00000000000626e0

RAX: 0xffffff8050589f10, RBX: 0xffffff80487d4a50, RCX: 0x0000000000000000, RDX: 0xff7fff8056aefb40

RSP: 0xffffff81a36abcd0, RBP: 0xffffff81a36abcd0, RSI: 0x0000000050775d80, RDI: 0xffffff80487d4a50

R8: 0x0000000000000001, R9: 0x0000000000000000, R10: 0x0000000000002000, R11: 0x0000000000000018

R12: 0x0000000000000008, R13: 0xffffff80487d4aa0, R14: 0x0000000000000040, R15: 0x0000000000000020

RFL: 0x0000000000010282, RIP: 0xffffff802a147b35, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000128746000, Error code: 0x0000000000000000, Fault CPU: 0x1

mp = 0xffffff8043bf4c00, phys = 0x2c328c00, prev (0x7: 0x29d13000-0x29e00000)

vp = 0xffffff8043bf4c00, phys = 0x3269c4a50, prev (0xb: 0xffed8000-0xfff00000)

0xffffff8043bf3000: ZAAAAGgAAABuAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAABAICA gAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAACAgB4fCQcgAACACAAAACETGg2GU6KigYMZPwACAgACKggAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAACAgEAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAG1hcCBhdXRvX2hvbQhImVeA////AAACAP8PAAAAAAA h/////z8AAAAAUd5YcDgCWbZxMxAALr9DAEK/Q4D////QoX+rf////7AAZiowPAJZgP///1A4v0MIAFA EAAAIAAAEAAAAAgAAAQAALBQAAABhdXRvZnMAAC9uZXRtYXAgLWhvc8DMAADgDg7u4F7u5QYODQBlgAA gIASwOYAzIAAB/A84UMIJBnQDAAAA

0xffffff8043bf4000: fAAAAIUAAACQAAAAAAAAAAAAAAAAAAAAAACAgB4fCQcgAACACAAAACETGg2G06LTgoMqK0QBMwACKQQ AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AADAwAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAwMAeH4mHLgAGwAgAAAAhExYNitIiE4qPGn9oAuoAAhoAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAjocViA////AAACAP8PAAAAAAAh/////z8AAADAVN5 YUDoCWU+iMhAAOL9DAEy/Q2AtZipQAGYqcMjHQxDerE2gx8dDUEK/Q4D///9gQr9DgP///wAQEAQAEBA A6MI+Q2RldmYvZGV2AAACAP8PAAAA9MCi/////23pAAClsAoAAAAAIT8AAACA4sJDwRxIDABCv0OA/// /4HtvKsoCAwBIAmcqkP9lKvDQNEtwSn1IQPuuVjDOx0MA0IAEAABdgAAQAAAAABAAc2tYDWWixwNlqMY DDsORCQIAAAERAAAAaGZzAMwAAAwODu7u4O7uDgAAMAAKzswA4ODs5Obu4OCe7g6+AgAAACAACAIBbA4 4DAgQEv8DDiBovTkBc4AAICAEUBmbAw44DAjwP4CDAQFxvwAA

0xffffff8043bf5000: WwAAAF8AAABlAAAAAAAAAAAAAAAAAAAAACAgIAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAwgIAaHwoHLgAGQAoxAAAAABIDABAAAIAAFn0AAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAHh8JByAAAIAAAAAAAAAiAi9kZXYvZGlzazBzMggIyEOA////AAAAAgABAAAAAEA AAwAAAHDpAAA3CQAAAAAAIQDPx0MBAAAAwOLCQ0BWv0MAEAAAAAACAP8PAAAAAAAh/////8AspUOA/// /AgAAAAAAAMDiDu7gAs4CDgwMAAAAghAAAP4POAL8DzhQggkQIAAIAgEAAAAA

Backtrace (CPU 1), Frame : Return Address

0xffffff819b08de10 : 0xffffff8029f2bda1

0xffffff819b08de90 : 0xffffff802a017cc2

0xffffff819b08e050 : 0xffffff802a034b73

0xffffff819b08e070 : 0xffffff802a147b35

0xffffff81a36abcd0 : 0xffffff802a14110c

0xffffff81a36abd20 : 0xffffff802a13eb22

0xffffff81a36abdd0 : 0xffffff802a3552f7

0xffffff81a36abeb0 : 0xffffff802a15879b

0xffffff81a36abed0 : 0xffffff802a142e24

0xffffff81a36abf40 : 0xffffff802a14d027

0xffffff81a36abf50 : 0xffffff802a44ba86

0xffffff81a36abfb0 : 0xffffff802a035376

BSD process name corresponding to current thread: launchd

Boot args: darkwake=8

Mac OS version:

14D136

Kernel version:

Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64

Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D

Kernel slide: 0x0000000029c00000

Kernel text base: 0xffffff8029e00000

__HIB text base: 0xffffff8029d00000

System model name: iMac12,2 (Mac-942B59F58194171B)

System uptime in nanoseconds: 59764049184442

last loaded kext at 9309850580762: com.apple.filesystems.smbfs 3.0.1 (addr 0xffffff7face6c000, size 389120)

last unloaded kext at 420006702969: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7face6c000, size 61440)

loaded kexts:

com.parallels.kext.vnic 9.0 24172.951362

com.parallels.kext.netbridge 9.0 24172.951362

com.parallels.kext.hidhook 9.0 24172.951362

com.parallels.kext.hypervisor 9.0 24172.951362

com.parallels.kext.usbconnect 9.0 24172.951362

com.splashtop.driver.SRXFrameBufferConnector 1.6

net.telestream.driver.TelestreamAudio 1.0.5

com.splashtop.driver.SRXDisplayCard 1.6

com.Cycling74.driver.Soundflower 1.5.2

com.rim.driver.BlackBerryUSBDriverInt 0.0.68

com.apple.filesystems.smbfs 3.0.1

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AGPM 110.19.5

com.apple.filesystems.ntfs 3.12

com.apple.driver.AppleBluetoothMultitouch 85.3

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.kext.AMDFramebuffer 1.3.2

com.apple.driver.AppleHDA 272.18

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleMikeyDriver 272.18

com.apple.AMDRadeonX3000 1.3.2

com.apple.iokit.IOBluetoothSerialManager 4.3.4f4

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.kext.AMD6000Controller 1.3.2

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.AppleIntelHD3000Graphics 10.0.0

com.apple.driver.AppleIntelSNBGraphicsFB 10.0.0

com.apple.driver.AppleBacklight 170.7.4

com.apple.driver.AppleMCCSControl 1.2.11

com.apple.iokit.SCSITaskUserClient 3.7.5

com.apple.driver.AppleUSBCardReader 3.5.5

com.apple.driver.AppleIRController 327.5

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 36

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.driver.AppleUSBHub 705.4.2

com.apple.iokit.AppleBCM5701Ethernet 10.1.3

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AirPort.Atheros40 700.74.5

com.apple.driver.AppleUSBEHCI 705.4.14

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.driver.AppleBluetoothHIDKeyboard 176.2

com.apple.driver.AppleHIDKeyboard 176.2

com.apple.driver.IOBluetoothHIDDriver 4.3.4f4

com.apple.driver.AppleMultitouchDriver 263.9.1

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 272.18

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOSurface 97.4

com.apple.iokit.IOAcceleratorFamily2 156.14

com.apple.iokit.IOSerialFamily 11

com.apple.kext.AMDSupport 1.3.2

com.apple.AppleGraphicsDeviceControl 3.10.22

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4

com.apple.iokit.IOBluetoothFamily 4.3.4f4

com.apple.driver.AppleHDAController 272.18

com.apple.iokit.IOHDAFamily 272.18

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.driver.AppleThunderboltEDMSink 4.0.2

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOAHCISerialATAPI 2.6.1

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IOFireWireFamily 4.5.6

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IO80211Family 730.60

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 396

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.iokit.IOUSBMassStorageClass 3.7.2

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1

Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.7 GHz, 12 GB, SMC 1.72f1

Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620

Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341384758334D324131333333433920

Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341384758334D324131333333433920

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P

Bluetooth: Version 4.3.4f4 15601, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB

Serial ATA Device: OPTIARC DVD RW AD-5690H

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: BRCM2046 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Hub

USB Device: IR Receiver

USB Device: Internal Memory Card Reader

Thunderbolt Bus: iMac, Apple Inc., 22.1

OS X Mavericks (10.9.1)

Posted on Apr 25, 2015 4:03 PM

Reply

Answer 1

greg sahli

Level 7

25,508 points

Apr 25, 2015 5:22 PM in response to theappleone

Can you tell us what you were doing when it panics?

The "last loaded" kernel extensions were for Windows file systems (MSDOS and SMB). Is that related to what you were doing?

Reply

Answer 2

theappleone Author

Level 1

11 points

Apr 25, 2015 5:23 PM in response to greg sahli

I was just watching a video online. No these are not related to what I was doing.

Reply

Answer 3

BobHarris

Level 9

53,195 points

Apr 25, 2015 7:31 PM in response to theappleone

com.parallels.kext.vnic 9.0 24172.951362

com.parallels.kext.netbridge 9.0 24172.951362

com.parallels.kext.hidhook 9.0 24172.951362

com.parallels.kext.hypervisor 9.0 24172.951362

com.parallels.kext.usbconnect 9.0 24172.951362

com.splashtop.driver.SRXFrameBufferConnector 1.6

net.telestream.driver.TelestreamAudio 1.0.5

com.splashtop.driver.SRXDisplayCard 1.6

com.Cycling74.driver.Soundflower 1.5.2

com.rim.driver.BlackBerryUSBDriverInt 0.0.68

You have the above kernel extensions installed. 3rd party kernel extensions are a common cause of kernel panics.

You can boot into Safe Mode, which will not load the 3rd party extensions, and see if the panics stop

<http://support.apple.com/kb/ht1564>

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620

Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341384758334D324131333333433920

Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341384758334D324131333333433920

Have you added RAM to your iMac. 12GB is not a typical memory size. It is always possible that you are having RAM failues. Not unusual when 3rd party RAM is involved. You can run something like Rember overnight (or over the weekend) with lots of repeat loops to see if it can detect RAM failures

<http://www.kelleycomputing.net/rember/>

Again, to do a proper RAM test you must specify lots of loops (or Maximum) and let it run. Also quick as many apps and 3rd party additions that you can so that Rember can get control of as much RAM for testing as it can. You might even try booting into Safe Mode (see above link) to minimize the things started when you boot and login.

You could also try removing the 3rd party RAM and putting back the original Apple RAM to see if that stops the panics.

Reply

Answer 4

theappleone Author

Level 1

11 points

Apr 25, 2015 7:37 PM in response to BobHarris

Can't I just remove the kernel extensions?

Reply

Answer 5

BobHarris

Level 9

53,195 points

Apr 25, 2015 8:11 PM in response to theappleone

theappleone wrote:

Can't I just remove the kernel extensions?

Sure. But I assumed you wanted some of them, such as Parallels virtual machine. Not sure what all the other ones do, but I assume you had a reason to install the packages associated with them.

But if you wish to remove them, get the un-installation instructions from the vendor and remove them using the instructions so you do not leave behind unintended bits.

Reply

Answer 6

theappleone Author

Level 1

11 points

Apr 25, 2015 8:20 PM in response to BobHarris

Nah, I am removing Parallels. Will AppCleaner take care of it, or do I still need to contact the vendor?

Reply

Answer 7

BobHarris

Level 9

53,195 points

Apr 25, 2015 8:26 PM in response to theappleone

theappleone wrote:

Nah, I am removing Parallels. Will AppCleaner take care of it, or do I still need to contact the vendor?

You should go to the Vendor's web site. App cleaners sometimes remove things they shouldn't, or leave behind things they shouldn't. The vendor should know the most about their product.

But since I have not needed to remove these products, I cannot say how easy it will be.

Reply

Answer 8

Lanny

Level 6

13,183 points

Apr 25, 2015 11:45 PM in response to theappleone

Will AppCleaner take care of it, or do I still need to contact the vendor?

No need for that, just run the Parallels installer again and you should see an option to Uninstall it. Note: there is no indication that it is the cause of your problem. AppCleaner itself would be a more likely candidate.

Reply