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New Photos app stuck on welcome screen

I used the new photos app weeks ago and it was working fine, Today, I opened the app, and I can't get past the welcome screen. It is not frozen. I can still open and close the virtual tour. However when I click get started to go into the app, I just get the spinning wheel. I left it there for hours and still no progress. What is it doing?

MacBook Pro, OS X Yosemite (10.10.3)

Posted on Apr 25, 2015 10:15 PM

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3 replies

Sep 13, 2015 7:06 AM in response to steve6382

Solution (worked for me):


Eject any external hard drives, USB drives, SD cards, etc.

Restart your computer.

Be sure to have the latest system updates.

Open Photos and enjoy 🙂


In my case most likely, either the photos on an external SD card, or the Photos library backup on an external drive seemed to freeze everything in the welcome screen.

New Photos app stuck on welcome screen

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