OS X Yosemite 10.10.3 Crashing Constantly

The crash symptom is the screen goes black. Holding the power button down does nothing. The only recovery is to unplug, wait for SMC to reset, and restart. It has happened at least half a dozen times today with no apparent provocation (i.e. making a text update to my blog). The problem can be duplicated in Final Cut Pro X 10.2 by editing a complex video (i.e. lots of transitions and layers, etc). That will crash the system in milliseconds and it's consistent. Every other crash seems random.


It's maddening as that video is a red-hot development for me and productivity is finished until this is fixed. Any ideas?

Posted on Apr 26, 2015 1:51 PM

Reply
55 replies

Apr 27, 2015 10:59 AM in response to Silas Scarborough

Maybe something useful.. I installed Clean My Mac 3 und Cleaned/Repaired everything, but I think this helped nothing... BUT... I opend a Pro Tools session containing a ProRes File... and it did not open, ProTools crashed immediately bevor my arrangement should appear... everytime. Then I moved the video outside the ProTools folder so PT had to search and realign it again... and it opened. The interesting thing was Clean My Mac mentioned some Quicktime tasks that did not respond and crashed. So maybe its a Video Codec problem, not only a Final Cut Pro X problem.


Still didn't get it why my imac late 2013 27" wants me to install that video pro codec 2.0.1.0 over and over again.


ps.: PT did not crash that badly like FCPX, but it crashed the "normal" way.

Apr 27, 2015 11:29 AM in response to dianeoforegon

Thanks for the link and information. I have Clean My Mac 2 since a long time and despite very few (maybe two) "black screen system crashes" with mavericks. I had it many times yesterday... it was and is horrible if you have to work on it. I updated to Yosemite with the release of fcpx 10.2.


But does anyone have a clue why my mac wants me to install that new codec again and again?

Apr 27, 2015 1:27 PM in response to dianeoforegon

What I take from the discussion is no option but a full system rebuild, what was once called a clean install.


Process I anticipate is to install a virgin copy of Yosemite on an external disk

Re-install applications and copy forward user files

Emerge with a clean, hopefully functional computer


Assuming success, clone that back to the SSD and all is good.


Just confirming the strategy before going on with it.

Apr 27, 2015 6:22 PM in response to dianeoforegon

I posted it previously, here it is as of a few minutes ago


Note: Rogue Amoeba is vendor for Nicecast, audio to Internet streaming software. I have contacted them and they have no reports of problems under 10.10.3. That's the No. 1 streaming software for all live musicians I know so I'm sure they would have heard.


Problem description:

FCPX 10.2 crashes under Yosemite 10.10.3, crashes while sleeping, and others.


EtreCheck version: 2.2 (132)

Report generated 4/27/15, 8:01 PM

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

iMac (27-inch, Late 2013) (Technical Specifications)

iMac - model: iMac14,2

1 3.5 GHz Intel Core i7 CPU: 4-core

16 GB RAM Upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac


Video Information: ℹ️

NVIDIA GeForce GTX 780M - VRAM: 4096 MB

iMac 2560 x 1440


System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 0:16:10


Disk Information: ℹ️

APPLE SSD SM0512F disk0 : (500.28 GB)

EFI (disk0s1) <not mounted> : 210 MB

iMac System (disk0s2) / : 499.42 GB (343.20 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


USB Information: ℹ️

hub_device

Western Digital My Book 1230 4 TB

EFI (disk1s1) <not mounted> : 315 MB

Video Prime (disk1s2) /Volumes/Video Prime : 3.00 TB (1.54 TB free)

Music Prime (disk1s3) /Volumes/Music Prime : 1.00 TB (999.51 GB free)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

SanDisk SDDR-189

Logitech Logitech USB Headset

Kensington Kensington Expert Mouse

Prolific Technology Inc. USB-SATA Bridge

hub_device


Firewire Information: ℹ️

LaCie d2 Quadra v3C 800mbit - 800mbit max

EFI (disk2s1) <not mounted> : 210 MB

Music (disk2s2) /Volumes/Music : 750.15 GB (440.28 GB free)

Studio (disk2s3) /Volumes/Studio : 750.15 GB (641.57 GB free)

Spare Video (disk2s4) /Volumes/Spare Video : 349.35 GB (51.95 GB free)

Backup System (disk2s5) /Volumes/Backup System : 400.01 GB (223.08 GB free)

zVideo (disk2s6) /Volumes/zVideo : 749.40 GB (310.71 GB free)


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Apple Inc. Thunderbolt to FireWire Adapter


Gatekeeper: ℹ️

Mac App Store and identified developers


Kernel Extensions: ℹ️

/Applications/Transmit.app

[not loaded] com.panic.TransmitDisk.transmitdiskfs (4.0.0 - SDK 10.6) [Click for support]


/Library/Extensions

[loaded] com.kensington.trackballworks.driver (1.2.0 - SDK 10.8) [Click for support]


/System/Library/Extensions

[loaded] com.techsmith.TACC (1.0.2 - SDK 10.8) [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.bombich.ccc.plist [Click for support]

[running] com.bombich.ccchelper.plist [Click for support]

[loaded] com.rockysandstudio.WUHelper.plist [Click for support]

[loaded] com.rogueamoeba.instanton-agent.plist [Click for support]

[loaded] com.tunnelbear.mac.tbeard.plist [Click for support]


User Launch Agents: ℹ️

[failed] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]


User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

TrackballWorksHelper Application (/Library/PreferencePanes/TrackballWorks.prefPane/Contents/Resources/TrackballW orksHelper.app)


Internet Plug-ins: ℹ️

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version

Default Browser: Version: 600 - SDK 10.10


Safari Extensions: ℹ️

Feeder

avast! Online Security

Google Toolbar

Ultimate Status Bar

DuckDuckGo

Stop/Reload Button

AdBlock

Translate


3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

TrackballWorks [Click for support]


Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

iMac System: Disk size: 499.42 GB Disk used: 156.22 GB

Destinations:

Backup System [Local]

Total size: 400.01 GB

Total number of backups: 12

Oldest backup: 2015-03-27 22:16:53 +0000

Last backup: 2015-04-11 02:46:01 +0000

Size of backup disk: Too small

Backup size 400.01 GB < (Disk used 156.22 GB X 3)


Top Processes by CPU: ℹ️

5% WindowServer

2% fontd

2% mdworker(8)

0% Skype

0% taskgated


Top Processes by Memory: ℹ️

1.68 GB com.apple.WebKit.WebContent(11)

827 MB kernel_task

393 MB mdworker(8)

377 MB Safari

197 MB Skype


Virtual Memory Information: ℹ️

10.00 GB Free RAM

5.62 GB Used RAM

0 B Swap Used


Diagnostics Information: ℹ️

Apr 27, 2015, 07:45:25 PM Self test - passed

Apr 27, 2015, 03:41:51 PM /Library/Logs/DiagnosticReports/Singularity_2015-04-27-154151_[redacted].cpu_re source.diag [Click for details]

Apr 28, 2015 4:35 AM in response to Silas Scarborough

Hi, I will post mine too, maybe it's useful. Btw. I had that cold starts/kernel panic once with a really fresh installation of mavericks... I can remember because I thought about a hardware fail of my new IMac, so I don't think a clean Mac OS could help. I just could fix my pro video codec installation problem thanks to this community, and I read about others having this black screen crashes...I really hope Apple is informed about this problem. Here my file:


EtreCheck version: 2.2 (132)

Report generated 4/28/15, 1:24 PM

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

iMac (27-inch, Late 2013) (Technical Specifications)

iMac - model: iMac14,2

1 3.5 GHz Intel Core i7 CPU: 4-core

24 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

8 GB DDR3 1600 MHz ok

BANK 1/DIMM1

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac


Video Information: ℹ️

NVIDIA GeForce GTX 780M - VRAM: 4096 MB

iMac 2560 x 1440

EA241WM 1920 x 1200 @ 60 Hz


System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 0:0:44


Disk Information: ℹ️

APPLE SSD SM0256F disk0 : (251 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 170.14 GB (66.91 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 80.00 GB (54.37 GB free)


USB Information: ℹ️

Prolific Technology Inc. USB-SATA Bridge 2 TB

EFI (disk2s1) <not mounted> : 210 MB

IV_Work (disk2s2) /Volumes/IV_Work : 2.00 TB (1.33 TB free)

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

inXtron, Inc. SK2500 500,11 GB

EFI (disk3s1) <not mounted> : 210 MB

500 (disk3s2) /Volumes/500 : 499.76 GB (312.12 GB free)

iLok iLok

Syncrosoft eLicenser

Apple, Inc. Keyboard Hub

Kensington Kensington Slimblade Trackball

Apple, Inc Apple Keyboard

RME Fireface UC Mac (23027488)

CREMAX TECH. CO., LTD. USB 2.0 Storage Device 3 TB

EFI (disk1s1) <not mounted> : 210 MB

I_Klangplatte (disk1s2) /Volumes/I_Klangplatte : 1.00 TB (364.31 GB free)

III_Projekte (disk1s3) /Volumes/III_Projekte : 999.73 GB (361.02 GB free)

II_Videoplatte (disk1s4) /Volumes/II_Videoplatte : 999.93 GB (933.28 GB free)

PCTV Systems PCTV 74e


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper: ℹ️

Mac App Store and identified developers


Kernel Extensions: ℹ️

/Applications/OSCulator ƒ/OSCulator.app

[not loaded] net.osculator.driver.OSCulatorIOKit (2.2 - SDK 10.8) [Click for support]


/Applications/Splashtop Streamer.app

[not loaded] com.splashtop.driver.SRXDisplayCard (1.6 - SDK 10.9) [Click for support]

[not loaded] com.splashtop.driver.SRXFrameBufferConnector (1.6 - SDK 10.9) [Click for support]


/Library/Extensions

[not loaded] com.caiaq.driver.NIUSBMaschineControllerDriver (2.7.0 - SDK 10.9) [Click for support]

[loaded] com.karios.driver.DuetDisplay (1 - SDK 10.10) [Click for support]

[loaded] de.rme-audio.driver.RMEFirefaceUSB (2.05 - SDK 10.9) [Click for support]


/System/Library/Extensions

[loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Click for support]

[loaded] com.kensington.trackballworks.driver (1.1.1 - SDK 10.6) [Click for support]

[not loaded] com.paceap.kext.pacesupport.master (5.9.1 - SDK 10.6) [Click for support]


/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns

[not loaded] com.paceap.kext.pacesupport.leopard (5.9.1 - SDK 10.4) [Click for support]

[not loaded] com.paceap.kext.pacesupport.panther (5.9.1 - SDK 10.-1) [Click for support]

[loaded] com.paceap.kext.pacesupport.snowleopard (5.9.1 - SDK 10.6) [Click for support]

[not loaded] com.paceap.kext.pacesupport.tiger (5.9.1 - SDK 10.4) [Click for support]


/Volumes/III_Projekte/Eigene Dateien/Programme/Sonstiges/MouseWorks Install/MouseWorks Install.app

[not loaded] com.kensington.mouseworks.driver.ADBID32Mouse (3.0) [Click for support]

[not loaded] com.kensington.mouseworks.driver.ADBID32MouseX1 (3.0) [Click for support]

[not loaded] com.kensington.mouseworks.driver.ADBID4Mouse (3.0) [Click for support]

[not loaded] com.kensington.mouseworks.driver.ADBID4MouseX1 (3.0) [Click for support]

[not loaded] com.kensington.mouseworks.driver.KMWBluetoothHIDMouse (3.0) [Click for support]

[not loaded] com.kensington.mouseworks.driver.KMWBluetoothOldHIDMouse (3.0) [Click for support]

[not loaded] com.kensington.mouseworks.driver.KMWUSBHIDMouse (3.0) [Click for support]

[not loaded] com.kensington.mouseworks.driver.USBMouseX1 (3.0) [Click for support]

[not loaded] com.kensington.mouseworks.driver.VirtualMouse (3.0) [Click for support]

[not loaded] com.kensington.mouseworks.driver.VirtualMouseX1 (3.0) [Click for support]

[not loaded] com.kensington.mouseworks.iokit.KensingtonMouseDriver (3.0) [Click for support]

[not loaded] com.kensington.mouseworks.iokit.KensingtonMouseDriverX1 (3.0) [Click for support]


Problem System Launch Daemons: ℹ️

[failed] com.apple.mtrecorder.plist

[failed] com.apple.spindump.plist [Click for details]


Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[not loaded] com.splashtop.streamer-for-root.plist [Click for support]

[running] com.splashtop.streamer-for-user.plist [Click for support]

[running] de.rme-audio.RMEfirefaceUSBAgent.plist [Click for support]

[running] touchAbleServer.plist [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.adobe.SwitchBoard.plist [Click for support]

[failed] com.apple.spirecorder.plist [Click for details]

[loaded] com.avid.bsd.shoe.plist [Click for support]

[loaded] com.avid.bsd.ShoeTool.plist [Click for support]

[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]

[loaded] com.macpaw.CleanMyMac3.Agent.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[running] com.paceap.eden.licensed.plist [Click for support]

[loaded] com.rogueamoeba.instanton-agent.plist [Click for support]

[running] com.splashtop.streamer-daemon.plist [Click for support]

[loaded] com.splashtop.streamer-srioframebuffer.plist [Click for support]

[loaded] PACESupport.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.ARM.[...].plist [Click for support]


User Login Items: ℹ️

duet Programm (/Applications/Duet.app)

iTunesHelper Programm (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

NIHardwareAgent Programm Hidden (/Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app)

TrackballWorksHelper Programm (/Library/PreferencePanes/TrackballWorks.prefPane/Contents/Resources/TrackballW orksHelper.app)

CleanMyMac 3 Menu Programm (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

TheTube Helper Programm Hidden (/Applications/TheTube.app/Contents/SharedSupport/TheTube Helper.app)


Internet Plug-ins: ℹ️

AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 [Click for support]

AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]

AdobePDFViewer: Version: 10.1.13 [Click for support]

Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 31 Check version


Safari Extensions: ℹ️

Disconnect


3rd Party Preference Panes: ℹ️

ApplyLUTPane [Click for support]

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Java [Click for support]

TrackballWorks [Click for support]

Native Instruments USB Audio [Click for support]


Time Machine: ℹ️

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 170.14 GB Disk used: 103.23 GB

Destinations:

IV_Work [Local]

Total size: 2.00 TB

Total number of backups: 8

Oldest backup: 2015-04-27 18:06:41 +0000

Last backup: 2015-04-28 10:55:08 +0000

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 170.14 GB X 3)


Top Processes by CPU: ℹ️

4% com.apple.audio.ComponentHelper

2% fontd

2% TotalmixFX

2% WindowServer

1% com.apple.audio.SandboxHelper


Top Processes by Memory: ℹ️

1.27 GB kernel_task

688 MB com.apple.WebKit.WebContent(9)

123 MB mds_stores

98 MB Safari

74 MB ocspd


Virtual Memory Information: ℹ️

20.00 GB Free RAM

4.18 GB Used RAM

0 B Swap Used


Diagnostics Information: ℹ️

Apr 28, 2015, 01:23:12 PM Self test - passed

Apr 28, 2015, 01:23:16 PM /Library/Logs/DiagnosticReports/Splashtop Streamer_2015-04-28-132316_[redacted].crash

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

OS X Yosemite 10.10.3 Crashing Constantly

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