OS X Yosemite 10.10.3 Crashing Constantly

The crash symptom is the screen goes black. Holding the power button down does nothing. The only recovery is to unplug, wait for SMC to reset, and restart. It has happened at least half a dozen times today with no apparent provocation (i.e. making a text update to my blog). The problem can be duplicated in Final Cut Pro X 10.2 by editing a complex video (i.e. lots of transitions and layers, etc). That will crash the system in milliseconds and it's consistent. Every other crash seems random.


It's maddening as that video is a red-hot development for me and productivity is finished until this is fixed. Any ideas?

Posted on Apr 26, 2015 1:51 PM

Reply
55 replies

Apr 28, 2015 10:21 PM in response to Kabelton

Clean My Mac is one of your issues. Considering all the other old files showing, you might be better off doing a clean install.


/Volumes/III_Projekte/Eigene Dateien/Programme/Sonstiges/MouseWorks Install/MouseWorks Install.app

[not loaded] com.kensington.mouseworks.driver.ADBID32Mouse (3.0) [Click for support]

[not loaded] com.kensington.mouseworks.driver.ADBID32MouseX1 (3.0) [Click for support]

[not loaded] com.kensington.mouseworks.driver.ADBID4Mouse (3.0) [Click for support]

[not loaded] com.kensington.mouseworks.driver.ADBID4MouseX1 (3.0) [Click for support]

[not loaded] com.kensington.mouseworks.driver.KMWBluetoothHIDMouse (3.0) [Click for support]

[not loaded] com.kensington.mouseworks.driver.KMWBluetoothOldHIDMouse (3.0) [Click for support]

[not loaded] com.kensington.mouseworks.driver.KMWUSBHIDMouse (3.0) [Click for support]

[not loaded] com.kensington.mouseworks.driver.USBMouseX1 (3.0) [Click for support]

[not loaded] com.kensington.mouseworks.driver.VirtualMouse (3.0) [Click for support]

[not loaded] com.kensington.mouseworks.driver.VirtualMouseX1 (3.0) [Click for support]

[not loaded] com.kensington.mouseworks.iokit.KensingtonMouseDriver (3.0) [Click for support]

[not loaded] com.kensington.mouseworks.iokit.KensingtonMouseDriverX1 (3.0) [Click for support]


I've never seen files under /Volumes. Not only is this location strange, Mouseworks hasn't been updated since 2006. See this old post from 2011.

Kensington Expert Mouse problem


We apologize for the inconvenience caused. We regret to inform you that Kensington has no plans to update MouseWorks for Mac OS 10.6 and no other drivers are compatible to program the scroll wheel to zoom.

Apr 29, 2015 1:03 PM in response to dianeoforegon

Portlandiaan 90 year oldmanrobert has owned Apple computers since he shed the COMMODORE 64. The random shutdowns is the very first issue of any sort with my computers that I have experienced. I securely trashed the suspect Flash Players, reinstalled them, and ran My Clean Mac. This was completed about midnight PDST. I have had no shutdowns in about 13 hours. Many thanks.


oldmanrobert

Apr 30, 2015 12:54 PM in response to dianeoforegon

After playing pattycake with software, I decided to debug it another way.


Any attempt to load the base OS X Yosemite to a Firewire 800 drive failed with the black screen I've seen repeatedly. Therefore, the plan became to connect the drive to the laptop and install it there. If that completes successfully, I will bring the drive back to the iMac to see if it will boot.


This is Yevette's computer and I will update from here as it goes. It's just about at the point now at which the screen would go black during the install on the iMac We shall see.


1:59 Update

It's now well past the point of previous failures.


Note: one variable between this and the attempts on the iMac. This is a Firewire drive which was connected with a Thunderbolt adaptor. That is not supported on the laptop so it was removed for this install.


2:06 Update:

Laptop booted into Yosemite 10.10.3 with no trouble and is in setup now.


2:17 Update:

Firewire drive with virgin copy of Yosemite 10.10.3 was re-connected via the Thunderbolt adaptor to the iMac. The adaptor is required as this iMac does not support Firewire. The system came up and the next move is to boot into the virgin system to install Final Cut 10.2 on it. That will create a pristine system with no chance of any non-Apple ingredients.



2:28 Update:

Attempting to boot into the system I successfully booted from the laptop causes a black screen when I try it on the iMac.


I am becoming deeply-suspicious of the Thunderbolt adaptor as there is no other variable. I have left the drive with the Thunderbolt drive powered-down. One possible validation is if I go into Final Cut 2.0 and can successfully edit the video. If yes then the Thunderbolt adaptor is the cause. Here goes.



2:35 Update:

Final Cut 10.2 failed just as it had previously.



What has been gained:


There is no chance third-party software is causing the problem because none of it was loaded. There were only two products on the test system, OS X Yosemite 10.10.3 and Final Cut 10.2.


There is something deeply sick in Yosemite 10.10.3 and the only thing for sure at this point is that Apple owns the problem, regardless of whether they're willing to admit it.



2:42 Update:

Interruption due to yet another spontaneous black screen crash. Prior to restarting, I disconnected the Thunderbolt adaptor from the machine. There will now be another test with Final Cut to see if that disconnection made any difference.



2:47 Update:

Failure is exactly the same. This, as much as possible, eliminates hardware as the problem. The Firewire drive wasn't even connected.



My conclusion remains the same. The poisoning of Final Cut comes from Apple. Hardware is eliminated at the disk and computer level as the source of the problem. The virgin system has nothing but Apple software on it.



Whether it's OS X Yosemite 10.10.3, Final Cut 10.2 or a combination of the two is beyond my willingness to debug as it's clearly Apple's problem and no-one else can fix it.

Apr 30, 2015 5:02 PM in response to Silas Scarborough

Sorry if I hijack this thread again, but maybe it's interesting to see my bug report from a black screen crash i had 2 min ago... working with fcpx. Maybe anyone has a clue what is going on.


Edit: At first fcpx crashed, it disappeared, my imac freezed... and 5 sec. later...boom...black screen and restart.


Anonymous UUID: 3CACEA60-D525-941D-4590-8E7E8F7ABD29


Fri May 1 01:30:23 2015


*** Panic Report ***

panic(cpu 0 caller 0xffffff800f217cc2): Kernel trap at 0xffffff800f146947, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000000007, CR3: 0x0000000012483000, CR4: 0x00000000001627e0

RAX: 0xffffff800f8d6a00, RBX: 0xffffffffffffffff, RCX: 0x0000000000000000, RDX: 0x0000000000000005

RSP: 0xffffff831e703910, RBP: 0xffffff831e703960, RSI: 0xffffff803faf42e0, RDI: 0xffffff82cc1a6000

R8: 0xffffffffffffffff, R9: 0x0000000000000002, R10: 0xffffff8066678900, R11: 0x00000000000001ae

R12: 0xffffff8054734e10, R13: 0xffffff803faf42e0, R14: 0xffffff8054734e18, R15: 0xffffff8054734000

RFL: 0x0000000000010046, RIP: 0xffffff800f146947, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000000000007, Error code: 0x0000000000000000, Fault CPU: 0x0


Backtrace (CPU 0), Frame : Return Address

0xffffff831e7035c0 : 0xffffff800f12bda1

0xffffff831e703640 : 0xffffff800f217cc2

0xffffff831e703800 : 0xffffff800f234b73

0xffffff831e703820 : 0xffffff800f146947

0xffffff831e703960 : 0xffffff800f13f7d6

0xffffff831e7039b0 : 0xffffff800f118518

0xffffff831e7039f0 : 0xffffff800f11840d

0xffffff831e703a40 : 0xffffff800f114bb7

0xffffff831e703a90 : 0xffffff800f1303d6

0xffffff831e703ac0 : 0xffffff800f6fb857

0xffffff831e703bf0 : 0xffffff7f8f9d8d84

0xffffff831e703c40 : 0xffffff7f8f9b25bd

0xffffff831e703d20 : 0xffffff7f905240ed

0xffffff831e703de0 : 0xffffff7f905250f6

0xffffff831e703e20 : 0xffffff7f90535fea

0xffffff831e703ed0 : 0xffffff7f9053f0f2

0xffffff831e703ef0 : 0xffffff800f6d5d3d

0xffffff831e703f40 : 0xffffff800f6d3bad

0xffffff831e703f80 : 0xffffff800f6d3ca6

0xffffff831e703fb0 : 0xffffff800f2125b7

Kernel Extensions in backtrace:

com.apple.iokit.IOUSBFamily(720.4.4)[0D6EABE6-1CC7-348C-8BE2-AF04F66722BF]@0xff ffff7f8f9af000->0xffffff7f8fa13fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f8f97b000

com.apple.driver.AppleUSBXHCI(710.4.11)[845FEFD4-CEF6-3503-B423-36A600C70702]@0 xffffff7f90523000->0xffffff7f90544fff

dependency: com.apple.iokit.IOUSBFamily(720.4.4)[0D6EABE6-1CC7-348C-8BE2-AF04F66722BF]@0xff ffff7f8f9af000

dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f8f97b000


BSD process name corresponding to current thread: kernel_task


Mac OS version:

14D136


Kernel version:

Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64

Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D

Kernel slide: 0x000000000ee00000

Kernel text base: 0xffffff800f000000

__HIB text base: 0xffffff800ef00000

System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)


System uptime in nanoseconds: 97765535263617

last loaded kext at 86063945118441: com.apple.iokit.SCSITaskUserClient 3.7.5 (addr 0xffffff7f91d52000, size 36864)

last unloaded kext at 86200571035150: com.apple.driver.AppleUSBCDC 4.3.3b1 (addr 0xffffff7f91d4e000, size 16384)

loaded kexts:

com.kensington.trackballworks.driver 1.2.0

com.paceap.kext.pacesupport.snowleopard 5.9.1

de.rme-audio.driver.RMEFirefaceUSB 2.05

com.karios.driver.DuetDisplay 1

com.Cycling74.driver.Soundflower 1.6.6

com.apple.filesystems.smbfs 3.0.1

com.apple.driver.AppleBluetoothMultitouch 85.3

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4

com.apple.filesystems.autofs 3.0

com.apple.driver.ApplePlatformEnabler 2.2.0d4

com.apple.driver.AGPM 110.19.5

com.apple.driver.X86PlatformShim 1.0.0

com.apple.iokit.IOBluetoothSerialManager 4.3.4f4

com.apple.filesystems.ntfs 3.12

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyDriver 272.18

com.apple.driver.AppleHDA 272.18

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.GeForce 10.0.2

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleIntelHD5000Graphics 10.0.6

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.driver.AppleBacklight 170.7.4

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.AppleIntelFramebufferAzul 10.0.6

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.driver.AppleMCCSControl 1.2.11

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 36

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.driver.AppleSDXC 1.6.5

com.apple.iokit.AppleBCM5701Ethernet 10.1.3

com.apple.driver.AirPort.Brcm4360 930.37.3

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

com.apple.iokit.IOUSBMassStorageClass 3.7.2

com.apple.driver.IOBluetoothHIDDriver 4.3.4f4

com.apple.driver.AppleMultitouchDriver 263.9.1

com.apple.driver.AppleUSBHIDKeyboard 176.2

com.apple.driver.AppleHIDKeyboard 176.2

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4

com.apple.kext.triggers 1.0

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.driver.DspFuncLib 272.18

com.apple.kext.OSvKernDSPLib 1.15

com.apple.nvidia.driver.NVDAGK100Hal 10.0.2

com.apple.nvidia.driver.NVDAResman 10.0.2

com.apple.iokit.IOSurface 97.4

com.apple.iokit.IOBluetoothFamily 4.3.4f4

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleHDAController 272.18

com.apple.iokit.IOHDAFamily 272.18

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.AppleGraphicsDeviceControl 3.10.22

com.apple.iokit.IOAcceleratorFamily2 156.14

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleThunderboltEDMSink 4.0.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.iokit.IO80211Family 730.60

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 396

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0

Model: iMac14,2, BootROM IM142.0118.B09, 4 processors, Intel Core i7, 3.5 GHz, 24 GB, SMC 2.15f7

Graphics: NVIDIA GeForce GTX 780M, NVIDIA GeForce GTX 780M, PCIe, 4096 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020

Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x8394, 0x393732303338412028393737303338412900

Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x8394, 0x393732303338412028393737303338412900

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (7.15.166.24.3)

Bluetooth: Version 4.3.4f4 15601, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: APPLE SSD SM0256F, 251 GB

USB Device: USB-SATA Bridge

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: FaceTime HD Camera (Built-in)

USB Device: USB2.0 Hub

USB Device: USB2.0 Hub

USB Device: iLok

USB Device: eLicenser

USB Device: USB3.0 to ATA/ATAPI bridge

USB Device: USB2.0 Hub

USB Device: Keyboard Hub

USB Device: Kensington Slimblade Trackball

USB Device: Apple Keyboard

USB Device: Fireface UC Mac (23027488)

USB Device: PCTV 74e

Thunderbolt Bus: iMac, Apple Inc., 23.10

Apr 30, 2015 4:48 PM in response to Kabelton

An occasional panic attack is not a big concern, but if you have frequent panic attacks then you need to address the issue. Start with this Apple KB:

Mac OS X: How to log a kernel panic - Apple Support


See the reply by Linc Davic on this thread about panic attacks.

https://discussions.apple.com/thread/5714872?answerId=24286386022#24286386022&ac_cid=tw123456#24286386


How to troubleshoot a kernel panic | Macworld

May 10, 2015 4:09 PM in response to Silas Scarborough

wait, so you did the "clean install" on a laptop, and then mounted that "clean" system in your iMac?


if I understood that incorrectly, please let me know.


If that is what you did, it's not a system disk I would want to base my video post-production workstation on... It likely will work, and maybe not exhibit any bad behaviour, for now. However, unless things have changed a lot in the way that OS X installers work (whether DVD or downloaded ESD or mounted USB Volume) since way back in the snow leopard days and beyond, The installer would have loaded packages PERFECTLY SUITED FOR THE LAPTOP THE INSTALLER WAS RUNNING ON. This means, in many cases, packages, kexts, etc that are NOT perfectly suited for your iMac.


It will work, but it's kind of like buying specialized trim and custom rims for your particular car, then going to another vehicle, and whatever doesn't match, you just have to drop, and use stock parts (stock, in this analogy, being default settings for generic hardware... instead of driver for gt-750, for instance, perhaps you'll be running a generic PCI-e VGA adapter driver. I don't know that this is what happens with the graphics adapter, in particular; this is just an analogy) or the heat, hammer, and shoehorn the parts from the other car into the new one (sometimes situations like this arise during OS X version upgrades, creating a messy system - i format and install clean every single time. it's worth the extra effort).


I'm not the best at analogies, and perhaps apple now installs every kind of kernel extension, plist, preference pane, etc quietly in some untouched folders, so that when you transfer your drive like that, OS X just installs the new software matching the changed hardware, and it's as good as new.. i have no idea and don't have time to research it right now..


so, take it for what it's worth.. I'm currently a full time Systems Administrator and Net Admin for a multi campus private school, but I worked in the pro video field for 8-9 years full time, and still freelance. I can tell you that, ESPECIALLY WITH VERSIONS SINCE MOUNTAIN LION, I've had many issues solved by just backing up, formatting the volume completely, not just the "macintosh HD" partition, and installing via USB or thunderbolt drive, allowing the installer to recreate the EFI and Recovery partitions, along with the Mac HD partition. so when yosemite came out, I still tried an upgrade first (after backing up) but ended up trashing it and doing clean install.. had many small issues, hard to quantify right now, but it's feeling smooth and very non-buggy since clean install and then software updates.


[edit] wait.. now i'm wondering if 10.10.3 is problematic in and of itself, perhaps for people with pro video apps.. I just started using this current mac a week ago, and initially updated all the way to 10.3 ,and i was having issues.. it's a refurb so it shipped with it's original OS (mavericks). i assumed as usual that the issues were due to doing an upgrade to yosemite vs. clean install.. BUT i haven't installed the 10.3 combined update on this "clean installed" system yet!.. i just haven't had the time, as i notice the reminder during work, and don't have time for a whole reboot-and-install routine this last week. so, for all i know, it COULD get buggy once i install the update.. I'll do it and test things, and let you all know.. for the sake of group troubleshooting.


also, i NEVER use things like clean my mac, or mackeeper or anything similar.. it's not helpful in the long run, and sometimes can actually mess things up. steer clear. standard apple setup, and keeping things fairly tidy, will always yield the best long term results, in terms of stability and speed.


[/edit]

May 10, 2015 4:30 PM in response to sneef

Thanks for your update and I did do it by the book. Yosemite base was installed rather than cloned and Migration Assistant was used to bring the laptop contents forward to the iMac minus a couple of folders the doc advised to leave behind. That was fine through 10.10.2. Solid as a rock. It crashes right after installing 10.10.3 and keeps doing it.


I got fed-up with it and had no good answer so I put it aside for some days. Next move was to bring it up with nothing but keyboard and trackpad. This approach worked fine up to bringing on one of the disks so I could try opening the video which previously I had not been able to open under 10.10.3 / FC 10.2 but now, with limited peripherals, it opens and renders with no trouble. I've worked back up from there and the only device missing from the mix is a USB 3.0 hub which I did not restore yet.


It was crashing constantly and it's not doing it now. The video crashed it every time. Now zip. If that USB hub really does turn out to be the culprit then I'll have to smash it with a brick but it seems so ludicrous for such a thing to cause such chaos. There was some concern it was the Firewire to Thunderbolt adaptor as there are many complaints about it but testing that didn't crash it either.


I owe a resolution on this one but it looks like major magic just now. I've been doing systems for more decades than I want to know and this is the first time any system stopped me cold.


There are still some items I didn't restore other than the USB hub. There were some USB cables which were not connected to anything. One was for a camera and another for an SD card reader. (I know the iMac has one built-in. I just haven't tried it yet.)


All of those things are so benign that I have no good answer to what fixed it but it looks as solid now as it was before the upgrade.


There were software offenders charged here by other contributors but they were removed prior to setting it aside and it still crashed. The evidence seems clear that some combination of these peripherals chokes 10.10.3. I will keep experimenting as something poisons it but it's just not clear what it was.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

OS X Yosemite 10.10.3 Crashing Constantly

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